Top 1632 service leader Jobs in cedar rapids ia

Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Senior Installation Superintendent – Electronic Security - Cedar Rapids IA
Diversified —Cedar Rapids, IA
- $41.69 - $56.40 an hour
- Email
- Clean driving record
- Microsoft Outlook
- Construction site
- Commuter assistance
- AD&D insurance
Quick Apply
Service Technician/Auto/Diesel/Forklift
MH Equipment Company —Cedar Rapids, IA
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
8d
Financial Advisor - Eastern Iowa/Cedar Rapids/Quad Cities
Thrivent —Cedar Rapids, IA
- Background check
- Mid-level
- Business development
- Paid training
- AD&D insurance
Quick Apply
Direct Support Professional
Sevita Events —Hiawatha, IA
- $15.25 - $22.00 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Driver's License
- Paid training
- Mileage reimbursement
4h
Field Service Technician - Cedar Rapids, IA
GLORY —Cedar Rapids, IA
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Team Leader
CCB Packaging Inc —Hiawatha, IA
- Full-time
- Mid-level
- Leadership
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Head of Distribution / Warehouse and Purchasing Operations
Confidential —Cedar Rapids, IA
- $90,000 - $120,000 a year
- Full-time
- Background check
- ERP systems
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Caregiver
Sevita —Marion, IA
- Up to $22 an hour
- Part-time
- Driver's License
- Communication skills
- Entry level
- Paid holidays
- Paid time off
2d
Crisis Center Supervisor - Overnight
Foundation 2 —Cedar Rapids, IA
- From $22.50 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Mid-level
- Master's degree
- Paid parental leave
- Health insurance
Quick Apply
Law Enforcement Liaison
Foundation 2 —Cedar Rapids, IA
- $21 - $23 an hour
- Full-time
- Computer literacy
- Driver's License
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Direct Support Profession
Sevita —Marion, IA
- Up to $22 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Paid time off
2d
Direct Support Professional
Sevita —Hiawatha, IA
- Up to $22 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Paid time off
11d
Direct Support Professional
Sevita —Marion, IA
- Up to $22 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Paid time off
11d
Direct Support Professional
Sevita —Cedar Rapids, IA
- $18.50 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Paid time off
11d
General Manager - Waterloo IA
VASA Fitness —Cedar Rapids, IA
- $60,000 - $71,000 a year
- Background check
- Bachelor's degree
- In-person
- Paid parental leave
- Health savings account
Quick Apply
5d
Access Center Program Coordinator
Foundation 2 —Cedar Rapids, IA
- From $47,500 a year
- Full-time
- Management
- Computer literacy
- Writing skills
- Paid parental leave
- Health insurance
Quick Apply
Healthcare Account Executive
Moments Hospice —Hiawatha, IA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Contracts
- Health insurance
- Dental insurance
Quick Apply
5d
Youth Specialist - Back-up
Foundation 2 —Cedar Rapids, IA
- From $17 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Paid time off
- Employee assistance program
Quick Apply
5d
Customer Service Associate I
Dollar Tree —Marion, IA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance

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Regional Sales & Customer Service Manager

DW PRODUCTS -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Customer communication
Pricing
Business development
B2B
Manufacturing
Account management

Full Job Description

Regional Sales & Customer Service Manager

DW Products

DW Products | Cedar Rapids, Iowa | Approximately 50% Travel

About DW Products

DW Products is a precision CNC turning manufacturer based in Cedar Rapids, Iowa, with more than 70 years of proven performance. We manufacture complex, high-tolerance components using advanced CNC equipment and automation for customers in demanding industrial markets.

As DW Products continues to grow, we are looking for a strong leader to help grow both new and existing accounts, manage customer relationships, improve customer communication, and support disciplined pricing.

The Role

DW Products is seeking a Regional Sales & Customer Service Manager to lead customer relationships, customer service, account growth, pricing discipline, and order follow-through.

This role is responsible for growing new and existing customer accounts, including house accounts, while also leading customer communication and customer service standards across the business. The position is both externally focused and internally accountable: building customer relationships in the field while ensuring quotes, orders, pricing, communication, and customer commitments are handled with discipline and accuracy.

The ideal candidate brings strong B2B sales and account management experience, preferably in manufacturing, machining, custom parts, or industrial products. This person must be comfortable owning customer communication, resolving issues, partnering closely with internal teams, and helping create a more disciplined and visible customer/account management process across DW Products.

This role is based in Cedar Rapids, Iowa, with expected travel of approximately 50% to support customer visits, account development, vendor relationships, and regional business growth.

Key Responsibilities

Grow both new and existing customer accounts, including house accounts.
Identify and pursue new customer opportunities aligned with DW Products’ machining capabilities.
Build trusted customer relationships through regular communication, proactive follow-up, and in-person visits.
Lead the customer service function for DW Products.
Own customer communication across new, existing, and house accounts.
Establish clear standards for response times, order acknowledgments, status updates, and follow-through.
Serve as the primary point of accountability for customer questions, order changes, commitments, and issue resolution.
Ensure customers receive timely and accurate communication on order status, schedule changes, risks, shipping updates, and other key commitments.
Support disciplined pricing review, repricing controls, and quote accuracy.
Help ensure pricing, customer requirements, and print revisions are reviewed before customer commitments are confirmed.
Maintain visibility into open orders, pricing status, customer commitments, and unresolved issues.
Work closely with Scheduling, Production, Engineering, Quality, and Shipping so customer updates reflect current business realities.

Qualifications

B2B sales, account management, or customer service leadership experience required.
Experience in manufacturing, machining, custom parts, or industrial products strongly preferred.
Experience managing both existing customer accounts and new business opportunities.
Strong understanding of quoting, pricing, customer requirements, and order follow-through.
Strong communication, organization, follow-through, and problem-solving skills.
Comfortable working closely with Scheduling, Production, Engineering, Quality, Shipping, and Leadership.
Able to manage competing priorities without losing track of customer commitments or internal details.
Willingness to travel approximately 50%.
Strong judgment, professionalism, and ownership mindset.

Location & Travel

The right candidate is not just a salesperson. This person is a customer-facing leader who understands that growth depends on trust, execution, pricing discipline, and communication.

They should be relationship-driven, detail-oriented, and comfortable building customer confidence while helping the business deliver on what was promised. This role is a strong fit for someone with manufacturing or industrial sales experience who can grow new business while protecting and expanding current accounts.

Compensation & Benefits

Competitive base salary plus performance-based incentive
Medical, dental, and vision insurance
401(k) and retirement options
Vacation, paid holidays, and personal days

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Relocation assistance
Retirement plan
Vision insurance

Application Question(s):

Do you have B2B sales, account management, or customer service leadership experience in manufacturing, machining, custom parts, industrial products, or a similar technical environment?
This role requires owning customer communication, order follow-up, issue resolution, and coordination with Scheduling, Production, Engineering, Quality, and Shipping. Briefly describe your experience managing customer commitments across internal teams.

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

service leader jobs in cedar rapids ia

Regional Sales & Customer Service Manager

Senior Installation Superintendent – Electronic Security - Cedar Rapids IA

Service Technician/Auto/Diesel/Forklift

Financial Advisor - Eastern Iowa/Cedar Rapids/Quad Cities

Direct Support Professional

Field Service Technician - Cedar Rapids, IA

Team Leader

Head of Distribution / Warehouse and Purchasing Operations

Caregiver

Crisis Center Supervisor - Overnight

Law Enforcement Liaison

Direct Support Profession

Direct Support Professional

Direct Support Professional

Direct Support Professional

General Manager - Waterloo IA

Access Center Program Coordinator

Healthcare Account Executive

Youth Specialist - Back-up

Customer Service Associate I

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