Description:
Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist
Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate).
Department: Information Technology
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization’s OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization’s products, services, customers, and telecommunications network.
What You’ll Do as a Systems Analyst I
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Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
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Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
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Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
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Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
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Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
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Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
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Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.
What You’ll Do as a Systems Analyst II
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Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
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Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs
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Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders
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Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations
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Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems
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Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team
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Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions
What We’re Looking For
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Strong communication and customer service skills
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A positive, professional attitude, even in challenging situations
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Technical curiosity and a willingness to learn
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Dependability and attention to detail
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Ability to work independently and as part of a team
Requirements:
Minimum Requirements
Level I:
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At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience).
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Associate’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
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Strong communication skills, with the ability to effectively communicate with technical and non-technical users.
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Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures.
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Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues.
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Working knowledge of business applications, system support concepts, and production support environments.
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Basic proficiency in SQL, including querying and data validation.
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Basic understanding of system integration concepts, APIs, data flows, and middleware technologies.
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Ability to learn new systems, applications, and business processes with limited supervision.
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Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis.
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Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment.
Level II:
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All requirements for a level I.
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At least 3 years of experience in systems support, application support, systems analysis, or a related IT role.
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Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents.
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Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination.
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Strong troubleshooting experience across applications, integrations, and data issues in a production environment.
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Working knowledge of application lifecycle management, including deployments, support, and change management processes.
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Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues.
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Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies.
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Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies.
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Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies.
Preferred Qualifications
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Bachelor’s degree in Information Technology, Computer Science, or related field
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Experience supporting enterprise or business-critical applications.
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Experience supporting CRM, OSS/BSS, or other integrated business systems.
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Exposure to REST/SOAP APIs, including basic testing or troubleshooting.
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Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#).
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Basic understanding of infrastructure concepts, including networking, servers, and cloud environments.
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Experience using monitoring, logging, or ticketing tools in a support environment.
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Familiarity with ITIL-based service management practices (incident, problem, and change management).
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Telecom industry experience.
Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
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Competitive pay
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Comprehensive health, dental, and vision insurance
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401(k) with company match
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Paid time off (vacation, holidays, and sick days)
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Company-provided tools, uniforms, and vehicle for field roles
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Employee discounts on services and partner programs
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Wellness and employee assistance programs
Ready to Get Started?
If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.
Apply today and start building the network of tomorrow — with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer
