Top 28 Technical support representative Jobs in Cedar Rapids Ia

Client Services Representative
Hibu —Cedar Rapids, IA
- Online Application
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
8d
Outbound Survey Representative
Five Star Call Centers —Cedar Rapids, IA
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
9d
Customer Service Representative
Hibu —Cedar Rapids, IA
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
2d
Agent Services Representative (Part-time)
HomeServices of Iowa —Coralville, IA
- Part-time
- Office
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Sales Representative
International Flavors & Fragrances —Cedar Rapids, IA
- Full-time
- Up to 50% travel
- Engineering
- Mid-level
- Paid parental leave
- Paid holidays
Sales Detail Rep – Pharmaceutical
Immune Biopharma —Iowa City, IA
- $87,090 - $116,890 a year
- Online Application
- Mid-level
- No travel
- Leadership
Quick Apply
Supervisor, Advice Center Sales Support
Transamerica —Cedar Rapids, IA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Wellness program
- Paid parental leave
6d
NOC Lead
BeyondReach LLC —Cedar Rapids, IA
- Weekends as needed
- Mid-level
- JavaScript
- Mentoring
- Health insurance
- 401(k)
Quick Apply
5d
Account Manager/Outside Sales
Echo Electric —Cedar Rapids, IA
- Monday to Friday
- Clean driving record
- Microsoft Excel
- Mid-level
- Profit sharing
- Paid holidays
Commercial Sales and Development Manager
COLOURS INC —Cedar Rapids, IA
- Full-time
- Analysis skills
- Mentoring
- Organizational skills
Quick Apply
Industrial Outside Sales Representative – Pumps & Rotating Equipment
Cogent, Inc. —Cedar Rapids, IA
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Customer Account Manager - Cedar Rapids, IA
Advance Auto Parts —Cedar Rapids, IA
- Weekends as needed
- ASE Certification
- Spanish
- Microsoft Excel
Quick Apply
9d
Sales Manager, Semiconductor
OMRON —Iowa City, IA
- $125,000 - $155,000 a year
- Up to 50% travel
- Engineering
- Office
- Profit sharing
- Paid holidays
Quick Apply
Sales Manager
Road Machinery and Supplies Co.. —Cedar Rapids, IA
- Online Application
- Customer service
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
1d
Outside Sales Representative
Groundworks Operations, LLC —Iowa City, IA
- $200,000 - $600,000 a year
- Full-time
- Customer service
- Travel
- Entry level
- Paid training
- Paid parental leave
Quick Apply
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED

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Outbound Survey Representative
Five Star Call Centers —Cedar Rapids, IA
In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency…
$14 an hour
9d

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Customer Service and Tech Support - Customer Support for Learning and Development
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ABB Inc. —Delaware, OH
Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an accredited university. Company paid AD&D (1X base pay).
$83,300 - $133,280 a year
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6d

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Client Services Representative

Hibu -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Microsoft Outlook
Spreadsheets

Full Job Description

Job Requirements

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.

A Client Services Representative is responsible for answering calls from Client’s and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle. A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients’ account information is accurate and updated when necessary. Clients’ information is vital as it directly impacts clients’ billing and financial reporting.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:
Handle appropriate calls as one-call resolutions to increase client satisfaction.
Must be knowledgeable of Hibu processes and policies.
Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
Conducts a thorough investigation into every claim concern.
Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
Research clients’ billing issues and take any specific action required as well as ascertain why the problem occurred.
Resolve inquiries in a timely manner, adhering to department specific standards.
Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
Must get appropriate approvals following the Client Services Authority Levels.
Handles miscellaneous duties as required.

Competencies / Critical Skills:
Knowledgeable of Hibu processes and policies.
Strong communication skills, both written and verbal.
Ability to work independently and multi-task.
Strong resolution & negotiation skills.
Excellent organizational skills and must be detail oriented.
Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Experience, Qualifications, Technical Requirements, Education:
Minimum of 2 years’ billing and/or client facing experience preferred.
Microsoft (Excel, Word, Outlook).
Strong communication skills, verbal and written.
Strong analytical skills.
Ability to prioritize without direct supervision.
Excellent customer service skills.

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address [email protected] : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

IND10
#LI-CK1
#LI-HYBRID

Quick Apply

Refine Your Search

technical support representative jobs in cedar rapids ia

Client Services Representative

Outbound Survey Representative

Customer Service Representative

Agent Services Representative (Part-time)

Sales Representative

Sales Detail Rep – Pharmaceutical

Supervisor, Advice Center Sales Support

NOC Lead

Account Manager/Outside Sales

Commercial Sales and Development Manager

Industrial Outside Sales Representative – Pumps & Rotating Equipment

Customer Account Manager - Cedar Rapids, IA

Sales Manager, Semiconductor

Sales Manager

Outside Sales Representative

National Account Director

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