Top 30 Customer service manager Jobs in Cedar Springs, Mi

Customer Service Manager (Office Coffee Services) Grand Rapids, MI
Canteen —Grand Rapids, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Public speaking
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
13d
Customer Service Center Manager
ChoiceOne Bank —Sparta, MI
- Full-time
- Bilingual
- 5 years
- Writing skills
Quick Apply
Service Supervisor
Cintas —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Success Manager
Nathan Smith State Farm —Grand Rapids, MI
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- In-person
- 401(k)
- Paid time off
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Customer Service / Project Manager
Gilson Graphics —Grand Rapids, MI
- $40,000 - $50,000 a year
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Customer Operations Manager
Hertz —Grand Rapids, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Client Service Manager - Commercial Insurance
Hylant —Grand Rapids, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
Customer Care Manager
tesa —Grand Rapids, MI
- Hybrid work
- 5 years
- Driver's License
- Bachelor's degree
1d
Customer Service Manager - State Farm Agent Team Member
Jessica Fitzgerald - State Farm Agent —Grand Rapids, MI
- $43,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid time off
Quick Apply
Customer Care Manager
tesa tape, inc. —Grand Rapids, MI
- Hybrid work
- 5 years
- Driver's License
- Bachelor's degree
1d
Confirmation Call Center Manager
Bath Planet —Grand Rapids, MI
- $55,000 - $75,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Supervising experience
- Dental insurance
- Opportunities for advancement
Quick Apply
Production Planning & Client Relations Manager
Hutchinson —Grand Rapids, MI
- Full-time
- Oracle
- Computer literacy
- Mid-level
- AD&D insurance
- Disability insurance
Treasury Support Assistant Manager
Mercantile Bank —Grand Rapids, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Health savings account
- Employee stock purchase plan
Quick Apply
Area Vice President, Client Service
Gallagher Benefit Services —Grand Rapids, MI
- $126,000 - $245,500 a year
- Full-time
- Remote
- 7 years
- Microsoft Excel
- HIPAA
- Dental insurance
- Vision insurance
Customer Operations Manager (36555)
Hertz —Grand Rapids, MI
- Up to $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
1d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Grand Rapids, MI
- 5 years
- Research
- Travel
13d
Customer Service Supervisor
Mister Car Wash —Grand Rapids, MI
- $18 - $21 an hour
- Full-time
- Sales
- Mid-level
- 1 year
- Paid parental leave
- Health insurance
Quick Apply
1d
Client Advisory Services Manager
Hungerford —Grand Rapids, MI
- Full-time
- Hybrid work
- CPA
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Tax Delivery Manager, Global Employer Services - Individual Client Services
Deloitte —Grand Rapids, MI
- $105,375 - $215,375 a year
- Full-time
- CPA
- 5 years
- Finance
Tax Manager, Private Client Services
BDO —Grand Rapids, MI
- $90,000 - $150,000 a year
- Full-time
- Microsoft Excel
- CPA
- 5 years
- Employee stock ownership plan
- Life insurance

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Customer Service Manager (Office Coffee Services) Grand Rapids, MI

Canteen -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
13 days ago

Benefits

Commuter assistance
Paid parental leave
Paid holidays
Disability insurance
Company car
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Retirement plan
Pet insurance

Qualifications

Customer communication
Customer relationship building
Spreadsheets
Presentations for conferences or internal meetings
Managing clients in a customer support role
Driver's License
Customer relationship management

Full Job Description

Salary: $65,000 - $75,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager for Office Coffee Services is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Manager to oversee a portfolio of approximately 1,200 customer accounts while leading a team of Route Drivers and Warehouse personnel.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities:
Customer Relationship Management

Partner with the District Manager to manage and support approximately 1,200 customer accounts.
Conduct regular customer retention calls and account review meetings.
Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
Resolve escalated customer issues quickly and professionally.
Ensure high levels of customer satisfaction and account retention.

Account Growth & Business Development

Drive same-store sales growth through proactive customer engagement and product recommendations.
Identify opportunities to expand services and increase revenue within existing accounts.
Monitor customer activity and trends to support retention and growth strategies.

Team Leadership

Provide day-to-day leadership and support to a team of 4 Route Drivers and 1 Warehouse Associate.
Foster a customer-first culture focused on service excellence.
Support employee development, coaching, and performance management.
Collaborate with team members to ensure efficient service delivery and customer satisfaction.

Reporting & Analysis

Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
Review reports regularly to identify trends, opportunities, and areas for improvement.
Prepare and present business updates, customer insights, and performance results to leadership.

Communication & Presentation

Deliver professional presentations to customers, team members, and leadership.
Represent the company in customer meetings, service reviews, and business discussions.
Communicate effectively across departments to resolve issues and improve customer outcomes.

Qualifications:

3+ years of customer service, account management, customer success, or client retention experience.
Strong relationship-building and customer-facing skills.
Experience handling customer concerns and driving retention efforts.
Intermediate to advanced Microsoft Excel skills.
Excellent verbal and written communication skills.
Strong presentation and public speaking abilities.
Valid driver's license and ability to travel locally to customer locations.

Preferred:

Experience in Office Coffee Services, Food & Beverage Distribution, Route-Based Services, Vending, Hospitality, or a related industry.
Previous leadership or supervisory experience.
Experience managing high-volume customer portfolios.
Proven success growing existing customer accounts through relationship management.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1555558

Canteen

BRITTANY BENNETT

Quick Apply

Refine Your Search

customer service manager jobs in cedar springs, mi

Customer Service Manager (Office Coffee Services) Grand Rapids, MI

Customer Service Center Manager

Service Supervisor

Customer Success Manager

Customer Service / Project Manager

Customer Operations Manager

Client Service Manager - Commercial Insurance

Customer Care Manager

Customer Service Manager - State Farm Agent Team Member

Customer Care Manager

Confirmation Call Center Manager

Production Planning & Client Relations Manager

Treasury Support Assistant Manager

Area Vice President, Client Service

Customer Operations Manager (36555)

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Customer Service Supervisor

Client Advisory Services Manager

Tax Delivery Manager, Global Employer Services - Individual Client Services

Tax Manager, Private Client Services

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