Top 221 Patient services representative Jobs in Cedarburg, Wi

Patient Service Representative 1- Hospital
Advocate Aurora Health —Grafton, WI
- $20.80 - $31.20 an hour
- Part-time
- CPR Certification
- Hospital
- Computer literacy
Patient Service Representative Clinic - Urgent Care
Advocate Aurora Health —Grafton, WI
- $19.80 - $29.70 an hour
- Extended hours
- Urgent Care
- High school diploma or GED
- 1 year
5h
Pat Access Rep I, Part Time
Children's Wisconsin —Mequon, WI
- Part-time
- Hospital
- Computer literacy
- Windows
6d
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Mequon, WI
- $16.00 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Pat Access Rep I
Children's Wisconsin —Mequon, WI
- Weekends as needed
- Word processing
- Computer literacy
- Windows
Patient Service Representative
The Kids Dentist —Mequon, WI
- $23 - $24 an hour
- Full-time
- Dental office
- Cleaning
- In-person
- Dental insurance
- 401(k)
13d
PATIENT ACCESS SERVICE REP, FCP - MEQUON PATIENT CARE GENERAL
Froedtert Health —Mequon, WI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
Patient Administrative Coordinator
Team Rehabilitation Services, LLC —Mequon, WI
- $18 - $21 an hour
- Full-time
- Computer literacy
- Physical & Rehabilitation Medicine
- No experience needed
- Profit sharing
- Continuing education credits
Clinic Service Representative - Bayshore
Children's Wisconsin —Fox Point, WI
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
1d
Dental Office Receptionist
Mequon Dental Group —Mequon, WI
- Part-time
- Private practice
- Dental office
- In-person
- Paid time off
Quick Apply
On-Site Customer Service Representative - Milwaukee, WI
Sharecare —Milwaukee, WI
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Dental Assistant/Receptionist
Martin Family Dentistry —Sussex, WI
- $17 - $21 an hour
- Part-time
- Dental office
- Customer service
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
Medical Office Receptionist
BEHAVIORAL HEALTH PRACTICE SERVICES LLC. —Mequon, WI
- From $21 an hour
- Full-time
- HIPAA
- In-person
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
1d
Clinical Office Assistant Float
Advocate Aurora Health —Milwaukee, WI
- $20.80 - $31.20 an hour
- Full-time
- Ability to walk for extended periods
- Office
- Administrative experience
Clinic Secretary
Children's Wisconsin —Milwaukee, WI
- Full-time
- High school diploma or GED
- Clinic
- Children
Dental Front Office Coordinator
Kurt R Kwiatkowski DDS SC —Grafton, WI
- $21 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- Patient care
- Health insurance
- Paid time off
WIC Program Assistant
Milwaukee Health Services, Inc. —Milwaukee, WI
- Full-time
- Word processing
- Computer literacy
- Office
Quick Apply
7d
Urgent Care Registration Rep
Children's Wisconsin —Milwaukee, WI
- Part-time
- BLS Certification
- Urgent Care
- HIPAA
Pat Access Rep Ld
Children's Wisconsin —Mequon, WI
- Weekends as needed
- HIPAA
- Mid-level
- 3 years
Rehab Office Coordinator
Rehab Resources —Mequon, WI
- PRN
- 18 years or older
- High school diploma or GED
- Clinic
Quick Apply

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Patient Service Representative 1- Hospital

Advocate Aurora Health -
Grafton, WI

Apply Now

Job Details

Part-time
$20.80 - $31.20 an hour

Qualifications

Computer operation
Patient question and concern management
Medicare
Accreditation standards (regulatory compliance area)
Managed care
Electronic health records (EHR) management
Computer literacy
Triage
Processing cash transactions
Patient complaint handling
High school diploma or GED
Medicaid health insurance
Clinical data entry
Medicare regulations
Health insurance pre-authorization requirements
Health information regulatory compliance
Emergency Medical Treatment and Labor Act (EMTALA)
Medicaid regulations
Medicaid
Telephone systems
Productivity software
Clinical confidentiality policies
Managing patient records
Technical Proficiency
Quality data entry
Financial compliance
Customer data entry

Full Job Description

Major Responsibilities:

Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.
Monitors and works assigned electronic health record work queues, following the department’s approved process.

Licensure, Registration, and/or Certification Required:

None

Education Required:

High School Graduate.

Experience Required:

None

Knowledge, Skills & Abilities Required:

Demonstrate the Advocate Health purpose, values and behaviors.
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to patient care.
Collect and manage payments including cash payments and follow security related to cash handling.
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other staff.

Physical Requirements and Working Conditions:

This position may require travel, therefore, will be exposed to weather and road conditions.
Responds quickly to patient medical status and emergency situations occurring in clerical areas.
CPR certification may be required based on service location.
Notary training/licensure may be required as appropriate for service line and/or facility.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.
Escorts patients to nursing units or outpatient departments as necessary.
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
Must be able to use hands with fine motor skills for keyboard data entry.
May be asked to work a flexible schedule at times to meet the needs of the department.

Preferred Job Requirements:

Experience Required:

Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Apply Now

Refine Your Search

patient services representative jobs in cedarburg, wi

Patient Service Representative 1- Hospital

Patient Service Representative Clinic - Urgent Care

Pat Access Rep I, Part Time

Customer Service Representative - Patient Registration

Pat Access Rep I

Patient Service Representative

PATIENT ACCESS SERVICE REP, FCP - MEQUON PATIENT CARE GENERAL

Patient Administrative Coordinator

Clinic Service Representative - Bayshore

Dental Office Receptionist

On-Site Customer Service Representative - Milwaukee, WI

Dental Assistant/Receptionist

Medical Office Receptionist

Clinical Office Assistant Float

Clinic Secretary

Dental Front Office Coordinator

WIC Program Assistant

Urgent Care Registration Rep

Pat Access Rep Ld

Rehab Office Coordinator

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