Top 9 Call center supervisor Jobs in Centennial, Co

Call Center Supervisor
Colorado 811 —Golden, CO
- $76,000 - $88,000 a year
- Full-time
- Hybrid work
- Senior level
- Health savings account
- Paid holidays
Quality Assurance Manager
Colorado 811 —Golden, CO
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- 3 years
- Analysis skills
- Health savings account
- Paid holidays
5d
Customer Care Support Supervisor 2
Johnson Controls —Aurora, CO
- $122,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
1d
Contact Center Technology Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
8d
Dispatch Supervisor
Plumbline Services —Centennial, CO
- $45,000 - $60,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
20h
Assistant Contract Supervisor
ServiceSource Inc. —Aurora, CO
- $25.50 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Manager - Training & Knowledge Management
Frontier Airlines, Inc —Denver, CO
- Hybrid work
- 5 years
- Office
- Microsoft Office
- Paid holidays
- Health insurance
2d
Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health —Denver, CO
- $130,700 - $215,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mentoring
- Organizational skills
- Paid parental leave
- Paid holidays
Unit Supervisor, RN (Outpatient) Surgical Specialty Clinics
Denver Health —Denver, CO
- $40.07 - $62.11 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Paid parental leave
- Paid holidays

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Quality Assurance Manager
Colorado 811 —Golden, CO
Bachelor’s degree in business administration, quality assurance, quality management, data analytics, business analytics, operations management, or a related…
$95,000 - $110,000 a year
5d
Test Manager
BEUMER Group —Denver, CO
Identify, document, and report discrepancies between system performance and functional design specifications. Coordinate with third parties, subcontractors, and…
$115,000 - $130,000 a year
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Call Center Supervisor

Colorado 811 -
Golden, CO

Apply Now

Job Details

Full-time
$76,000 - $88,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Quality control corrective actions
Knowledge management
Customer communication
Operational analysis
Performance improvement leadership
Defect resolution root cause analysis
Data privacy compliance management
Team supervision
Monitoring compliance data
Managing teams in a customer support role
Procedural guides
Standard Operating Procedures (SOPs) implementation
Coaching
Staff scheduling
Customer satisfaction tracking
Employee engagement strategy
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
Incident Escalation
Disciplinary action management
Team development
Quality assurance audits
Professional development support
Case review audits
Decision making
Team training
Customer engagement
Forecasting
Call monitoring

Full Job Description

Company Overview
Colorado 811 is a 501(C)(4) non-profit organization dedicated to public safety and damage prevention, and ensures reliable, timely, and accurate communication to allow property owners and professional excavators to dig safely, preventing accidental damage to underground public utility lines. Colorado 811 is a 24/7 statewide call center with a critical mission: protecting people, property, and infrastructure by ensuring safe excavation across Colorado.

Lead. Coach. Elevate the Customer Experience.

Colorado 811 is looking for a hands-on, high-impact Call Center Supervisor who thrives in fast-paced, metrics-driven environments and knows how to build strong, accountable teams.

If you’re a proven leader in call center operations who can balance people leadership with real-time operational execution—this is your opportunity to make a meaningful impact on a mission-driven organization serving communities across Colorado.

What You’ll Do

As a Call Center Supervisor, you are responsible for delivering operational performance and leading frontline teams in a 24/7, high-volume environment. This is a hands-on leadership role that requires real-time decision-making, strong coaching capability, and full ownership of team outcomes.

You will:

Lead Daily Call Center Operations

Oversee day-to-day operations across agents and team leads, ensuring service levels, quality standards, and response times are consistently met
Actively manage real-time performance, including queue management, staffing adjustments, and escalation routing to maintain service continuity
Step in as needed to handle customer interactions or support coverage gaps, ensuring service levels are protected

Coach, Develop, and Hold Teams Accountable

Deliver structured coaching (1:1s, call reviews, side-by-sides) with clear expectations, measurable goals, and documented follow-up
Provide real-time feedback and coaching to reinforce quality, compliance, and customer experience standards
Lead performance management processes, including documentation, corrective action, and performance improvement plans (PIPs) in partnership with HR
Build an engaged, accountable, and high-performing team culture focused on continuous improvement

Own Performance Outcomes & Reporting

Monitor and drive performance across key KPIs, including service level (ASA), abandon rate, adherence, AHT/ACW, quality, and customer satisfaction
Identify trends, performance gaps, and root causes, and take decisive action to improve results
Prepare and communicate operational updates, performance insights, and recommendations to leadership
Partner with Workforce Management and Team Leads on intraday performance adjustments and staffing optimization

Ensure Quality, Compliance & Process Excellence

Conduct call/case quality monitoring, audits, and calibration activities to ensure consistency and compliance with policies and procedures
Reinforce standards related to customer interactions, documentation, and required disclosures
Maintain compliance with data security, privacy, and call monitoring requirements, and escalate risks appropriately

Drive Workforce Management & Scheduling Execution

Partner with Workforce Management to execute scheduling, monitor adherence, and manage coverage in real time
Manage absences, schedule adjustments, and staffing gaps to maintain operational continuity
Support forecasting and recommend adjustments to improve schedule effectiveness and service outcomes

Lead Escalations & Continuous Improvement

Serve as the primary escalation point for complex or sensitive customer and employee issues, ensuring timely resolution and follow-up
Identify recurring issues and lead root cause analysis and process improvements across workflows, tools, and training
Support and implement improvements to SOPs, knowledge articles, and operational processes

What This Role Requires

This role is ideal for someone who:

Takes full ownership of team performance and outcomes
Thrives in real-time, fast-paced decision-making environments
Balances people leadership with operational discipline
Communicates clearly, acts decisively, and follows through

We offer a comprehensive benefits package designed to support your health, wellbeing, and long-term goals, including:

Health coverage (medical, dental, and vision)
Company incurs 100% of premiums for employee coverage
HSA/FSA Options
401(k) Retirement plan (401(k
Paid time off (PTO) and paid holidays
Company-paid life and disability insurance
Employee Assistance Program (EAP)
Professional development and training support
Hybrid work environment (role-dependent; subject to change)

Work Environment & Schedule

Hybrid role (minimum 2 days per week onsite in Golden, CO)
Flexible schedule required, including evenings, weekends, holidays, and on-call support
Fast-paced, team-oriented call center environment

What Success Looks Like

You’ll succeed in this role if you:

Build highly engaged, accountable teams
Take ownership of performance outcomes
Act decisively in real-time operational situations
Coach effectively and consistently
Drive measurable improvements in service and quality

Why Join Colorado 811?

Competitive Salary: $76,000–$88,000 annually
Mission-Driven Work: Support safe excavation and protect Colorado communities
Leadership Impact: Shape team culture, performance, and service delivery
Collaborative Environment: Partner across operations, HR, and training teams
Growth Opportunity: Influence process improvements and operational strategy

Ready to Apply?

If you’re a results-driven call center leader ready to take ownership, lead with purpose, and make a real impact—we want to hear from you.

Apply today and help power the safety and service behind Colorado 811!

Application Deadline:10/01/2026

Equal Opportunity Employer

Colorado 811 is an equal opportunity employer and is committed to building an inclusive workplace. We provide reasonable accommodations in accordance with the ADA and applicable laws.

Pay: $76,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Golden, CO 80403

Apply Now

Refine Your Search

call center supervisor jobs in centennial, co

Call Center Supervisor

Quality Assurance Manager

Customer Care Support Supervisor 2

Contact Center Technology Manager

Dispatch Supervisor

Assistant Contract Supervisor

Manager - Training & Knowledge Management

Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)

Unit Supervisor, RN (Outpatient) Surgical Specialty Clinics

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