GENERAL PURPOSE
The Loan Processor is responsible for handling the processing and closing phase of home equity and consumer loans, while advising borrowers on financial status and methods of payments. This position promotes attention to increasing funded loan volumes by supporting the Financial Service Specialists from all branch locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Lives CCU’s service standards and core values: Be the Advocate. Embrace Curiosity. Be Compassionate.
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To process all member home equity, consumer loans, and new account applications with correspondence received from Financial Service Specialists (FSS).
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Provide accurate, courteous, friendly, timely and professional service to all members.
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To accurately process all assigned reports and projects in a timely manner.
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Supports Financial Service Specialists to meet or exceed application to close ratios, closed loan volume, closed loan units, funded loan goal, and loan cross-sale ratio every month.
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Ensures that each loan is processed accurately and in a timely manner by making sure that each one is properly completed, documented, closed, disbursed, coordinated, and filed.
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Responsible for funding indirect vehicle loans and indexing final loan packets. Informs Financial Service Specialists of discrepancies in titles or surveys.
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Treats all credit union members and employees with a positive and cooperative attitude.
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Collects supporting documentation to approve and complete any loan file.
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Prepares loan documents for approved loans according to policies, procedures, and regulations.
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Must competently present loan documents according to policies and regulations for member’s signature.
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Ensure the protection of the credit union’s assets through adequate and accurate verification of property values, tax assessments, members’ employment history and earnings, credit information, flood certification and other necessary date utilized in loan decisioning.
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Work in conjunction with Loan Support to handle the preparation of all necessary vehicle title documentation to ensure proper filing of lien.
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Work closely with Loan Support Manager to improve processes, procedures, and efficiencies across all interactions from FSS’s to Loan Support. Support promotions and strategies to meet credit union’s goals.
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Must participate in Credit Union business development and community relations activities.
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Adhere to all service standards as outlined in the credit union’s policies and procedures.
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Comply with all company, third party, agreed, local, states, and federal guidelines, rules, and regulations associated with residential lending.
- Ensures and maintains compliance with established Credit Union policies, procedures, approval authority and all fair lending laws (i.e., Equal Credit Opportunity Act, Consumer Credit Protection Act, Truth In Lending Act, Fair Housing Act and Home Mortgage Disclosure Act, etc.).
- Perform other duties as needed or requested.
KNOWLEDGE, SKILL AND ABILITY
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A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
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Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction. Considers the relative costs and benefits of potential actions and chooses the most appropriate one. Talks to others to convey information effectively.
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Knowledge of and ability to apply principles of lending and lending regulations. Thorough knowledge of lending products and credit union lending policies.
- Strong attention to detail with excellent communication and interpersonal abilities.
- Must be able to work independently and prioritize workload.
EDUCATION, FORMAL TRAINING, AND EXPERIENCE
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A high school education or GED.
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Minimum of two years lending and residential mortgage loan origination background preferred but would consider other related experience.
- Prefer extensive financial institution background.
WORK ENVIRONMENT/PHYSICAL ACTIVITES
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties, the employee is regularly required to use hands to finger, handle, or feel and talk and hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel or crouch.
BENEFITS
This position is eligible for the following benefits:
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Medical/Dental/Vision Insurance
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Company Paid Life, Short-term Disability, and Long-term Disability Insurance
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Voluntary Life, Hospital Indemnity, Accident, and Critical Illness Insurance
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401k Employer Contributions & Match
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Annual Profit Sharing funded into the 401k
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Tuition Reimbursement (Max $5,250.00/annually)
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Paid Time Off
- Company Paid Holidays
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Work-Life Balance and Flexible Work Schedules
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Cross-Training and Career Development Opportunities
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Wellness Program
- Employee Recognition Program
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Annual Bonus Based on Company Performance
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Monthly Incentives Based on Performance
