Senior Associate, FX Client Support -
LSEG is seeking energetic, customer-focused, and technically skilled professionals to join our Global FXAll Support Team in Mumbai.
The successful candidate will provide technical support for FXAll, a leading electronic trading platform used by global financial institutions. This role requires strong troubleshooting, analytical, and problem-solving abilities, along with an understanding of network technologies, electronic trading workflows, and financial markets.
The ideal candidate should be capable of diagnosing complex technical issues, communicating effectively with clients and internal technology teams, and driving issues through to resolution while delivering an exceptional customer experience.
Key Responsibilities
- Provide technical support for FXAll clients, ensuring timely and effective resolution of incidents and service requests.
- Support clients with issues involving: Network and connectivity troubleshooting, FIX connectivity and electronic trading workflows, STP (Straight Through Processing) and transaction processing, API and integration-related enquiries, Application performance and user-reported issues, Trading platform functionality and workflow support
- Use troubleshooting tools, logs, and available diagnostic information to identify issues and support resolution.
- Collaborate with Product, Technology, Network, and Operations teams to investigate and resolve client issues.
- Perform root cause analysis and identify technical solutions for complex client issues.
- Communicate effectively with internal and external stakeholders, including senior client contacts.
- Monitor support cases to ensure adherence to SLAs and high levels of customer satisfaction.
- Contribute to process improvements, automation initiatives, and knowledge management activities.
- Build strong relationships with global support teams and key business stakeholders.
- Maintain up-to-date knowledge of FXAll products, financial markets, trading workflows, and industry technologies.
- Ensure compliance with organizational policies, operational controls, and regulatory requirements.
Core Competencies
- Strong troubleshooting and root cause analysis skills.
- Excellent analytical and critical thinking abilities.
- Ability to solve complex technical problems in a fast-paced environment.
- Strong attention to detail and ownership mindset.
- Ability to prioritize multiple issues while maintaining high-quality service delivery.
- Excellent verbal and written communication skills.
- Collaborative team player with strong stakeholder management skills.
- Demonstrated learning agility and growth mindset.
Qualifications
- 1-3 years of experience in relevant skills, expertise and industry.
- Experience in Technical Support, Application Support, Production Support, or Customer Support within Financial Services or FinTech environments.
- Exposure to Capital Markets, Foreign Exchange (FX), Electronic Trading, or Market Infrastructure is highly desirable.
- Experience using CRM platforms such as Salesforce is an advantage.
Preferred Candidate Profile
The ideal candidate combines technical expertise with customer focus and can confidently troubleshoot network , connectivity , STP , and trading-related issues while partnering with clients and technology teams to deliver outstanding service and support.
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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