Top 257 Operations manager Jobs in Center Line, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Surveillance Operations Manager
ASG Investigations —Clinton Township, MI
- From $27 an hour
- Full-time
- Mid-level
- Office
- Quality control
- Disability insurance
- 401(k)
Quick Apply
6d
Assistant Transportation Operations Manager
All My Sons Moving & Storage —Oak Park, MI
- $78,000 - $88,000 a year
- Full-time
- Background check
- Microsoft Excel
- Management
- Profit sharing
- Paid training
Quick Apply
Operations Manager – Transportation Services
EDS Service Solutions —Detroit, MI
- $60,000 - $65,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- Mid-level
- Paid training
- Health insurance
Quick Apply
5d
Senior Manager - Operations
CRST The Transportation Solution, Inc —Warren, MI
- $110,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
2d
Order and Delivery Operation Manager
Slate Auto —Troy, MI
- $123,339 - $185,009 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Finance
- Disability insurance
- Health insurance
Operations Manager
Stellantis —Center Line, MI
- Overtime
- 8 years
- Bachelor's degree
- Organizational skills
Operations Manager
Renova One —Troy, MI
- $115,000 - $125,000 a year
- Full-time
- Background check
- Office
- Driver's License
Quick Apply
Operations Manager
Amazon.com Services LLC —Shelby Charter Township, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Operations Manager
Easy Stay —Warren, MI
- $80,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
13d
General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
Senior Manager, Design Building and Events Operations
General Motors —Warren, MI
- Email
- US work authorization
- Senior level
- Benefits from day one
Delivery Operations Manager
Common Citizen —Ferndale, MI
- $70,000 - $100,000 a year
- Weekends as needed
- 5 years
- Bachelor of Science
- Analysis skills
- Health insurance
- Dental insurance
Field Operations Manager
Easy Stay —Warren, MI
- $80,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Supervisor, U.S. Health Care Operations
General Motors —Warren, MI
- Email
- 7 years
- Office
- Finance
- Dental insurance
- Vision insurance
5d
Manager, Claims Operations - APD (Field)
USAA —Detroit, MI
- $103,450 - $197,730 a year
- Full-time
- Hybrid work
- Military
- Driver's License
- Supervising experience
- Paid holidays
- Health insurance
7d
Supervisor, Inbound Operations
Healthmark Industries Co., Inc. —Fraser, MI
- $64,480 - $80,600 a year
- Extended hours
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Disability insurance
8d
General Manager — Pricing, Operations & Carrier Sales
Andover Logistics —Bloomfield Hills, MI
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
7d
Operations Manager
Lucia Landscaping Inc. —Roseville, MI
- $65,000 - $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
Facilities and Operations Manager
Archdiocese of Detroit —Chesterfield, MI
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
- Flexible schedule
Quick Apply

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operations manager jobs near center line, mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

operations manager jobs in center line, mi

Call Center Operations Manager

Surveillance Operations Manager

Assistant Transportation Operations Manager

Operations Manager – Transportation Services

Senior Manager - Operations

Order and Delivery Operation Manager

Operations Manager

Operations Manager

Operations Manager

Operations Manager

General Manager – Healthcare Customer Service Operations

Senior Manager, Design Building and Events Operations

Delivery Operations Manager

Field Operations Manager

Supervisor, U.S. Health Care Operations

Manager, Claims Operations - APD (Field)

Supervisor, Inbound Operations

General Manager — Pricing, Operations & Carrier Sales

Operations Manager

Facilities and Operations Manager

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