Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Barista
Department: Coffee Shop
FLSA: Non-Exempt
General Function:
As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
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Takes customer orders at the counter.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Handles food in a safe manner and ensures the work area is always clean and neat.
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Reviews the status and appearance of the food for freshness.
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Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
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Anticipates product needs for the department on a daily basis
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Prepares and replenishes product as necessary.
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Checks in product, puts product away, and may review invoices.
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Runs the department registers and receives payment, makes change, etc., where applicable.
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Removes trash in a timely manner.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time
Secondary Duties and Responsibilities:
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Washes dishes as necessary.
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Orders product and supplies as necessary.
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Prices products for customers as necessary.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
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Ability to do simple addition and subtraction; copying figures, counting and recording.
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Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience:
Less than high school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements:
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Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
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Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes.
Equipment Used to Perform Job:
Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.
Contacts:
Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
