Primary Responsibility: Provides a variety of duties relating to the daily functions and business activities of the Human Services Departments including but not limited to scheduling appointments, coordinating activities, updating social media, and website maintenance. Includes answering telephones, greeting customers, and providing clerical duties including issuing Electronic Benefits Transaction (EBT) cards.
Department: Human Services
Supervises: None
Supervised By: Finance Specialist
Pay Grade: NE6 - $19.61 - $26.52
Hiring Range: - $19.61 - $23.06 depending on experience
Status: Full-Time (40-hours per week)
Classification: Non-Exempt
Primary Place of Work: 15193 Highway 119, Black Hawk, CO 80422
Example of Duties for Success
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Issue Electronic Benefits (EBT) cards to walk in clients.
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Answer front desk phones and direct to appropriate staff or resource.
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Update and maintain all community information for Human Services.
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Maintain state required materials on bulletin board and flyers on the front door.
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Identify and offer resources when appropriate to community members.
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Coordinate phone calls and walk-in community members with appropriate staff.
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Directs public comments and complaints to appropriate staff members/departments.
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Help with Food Pantry Activities as needed.
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Coordinate, oversee and manage holiday activities for the community.
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Schedule the interview and conference rooms.
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Inventory and identify office supplies, computer and data needs.
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Complete maintenance requests for the building & Human Services vehicles.
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Maintain kitchen and main office area in an organized and clean manner.
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Maintain Human Services website and Facebook page; removing accessibility barriers in accordance with state and federal laws.
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May occasionally assist Public Health by collecting water samples and credit card payments from customers when Public Health is not present in the office.
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Other office duties as needed.
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Use State systems to check on benefits for community members.
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Perform other appropriate duties as assigned by the Human Services Director including duties needed to stabilize in an emergency situation.
Education:
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High school graduate or equivalent. Continuing education in the administration or clerical field preferred.
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Computer literacy and typing skills with a preferred proficiency in Google Suites, Microsoft Office, especially with Microsoft Word, Excel, and Outlook; familiarity with Microsoft Publisher & Access. Ability to learn new programs.
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Must possess FEMA IS100 and IS700a within six months of employment.
Must be able to:
(a) Maintain confidential and sensitive material and information.
(b) Establish and maintain courteous and effective working relationships with employees, community members, and other agencies.
(c) Communicate using effective written and verbal skills.
(d) Receive and follow written and verbal instructions to accomplish identified goals and objectives with limited oversight.
(e) Operate office equipment and seek vendor or state assistance as necessary
(f) Ask questions and use critical thinking skills.
(g) Work collaboratively
(h) Work in a fast-paced environment.
(i) Must pass criminal background check.
Mental/Physical Requirements:
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Work is performed in a standard office environment.
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Physical demands are described as mainly sedentary. Occasionally required to lift up to 20 pounds without assistance.
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Ability to perform, without additional assistance, all physical movements necessary for office administration.
Experience:
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Previous customer service and office/clerical experience required.
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Previous experience and knowledge working in Human Services or Public Health preferred.
The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of requirements, duties and responsibilities. Gilpin County provides reasonable job-related accommodations for disabled persons. Must pass drug screen and pre-employment screening.
- Part-time and Temporary staff are ineligible for the following benefits: medical, dental, vision, 401A, Life Insurance, Short-term & Long-term Disability plans in additional to Long-term care. See the benefit details at the end of the job posting for part-time options.
Benefits for Full Time Employees:
Paid Holidays: Gilpin County provides 13 paid holidays per calendar year. An employee will be paid ten (10) hours per holiday.
Vacation: The first year of employment, (based on the anniversary of the hire date) full-time employees are given 40 hours of vacation and earn 3 hours of paid vacation leave bi-weekly. After that time, leave shall accrue as follows:
Lump Sum on Date of Hire (Hours)
Hourly Accrual Rate
(bi-weekly)
Full-Time employees are encouraged to take their earned vacation leave each year. Vacation time accrual shall cap at the maximum amount and shall not exceed the maximum accrual amount, based on total months of service.
Sick Leave: Full-Time employees shall accrue four (4) hours of sick leave each bi-weekly pay period. The maximum sick leave that may be accumulated by such an employee is 600 hours.
Medical Plans: Gilpin County offers two medical plans with Kaiser and United Health Care. Gilpin County offers a Health Reimbursement Account (HRA) for all employees to cover co-pays, deductibles, and other medical expenses. Employees are eligible for benefits the first of the month following 30 days of service. This HRA card will have $3,000.00 on it for an individual or $6,000.00 for a family. Both plans have a max out of pocket for $1,000 individual or $2,000 per family after the use of the HRA card for in network expenses.
United Health Care Monthly Employee Cost:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$80.85/$167.72/$149.40/$234.30
Kaiser Permanente Monthly Employee Cost:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$72.60/$152.62/$134.47/$210.90
Dental Plan: Gilpin County offers dental coverage through Delta Dental with PPO and Premiere network coverages. Individual deductible at $50 and family deductible at $150. In network coverage for preventative and diagnostic services are covered 100%, basic services covered at 80%, major services at 50%, and ortho covered at 50% with a $2,000 max. The plan offers a “Right Start 4 Kids” plan that covers most children basic services up to their 13th birthday at 100% with no deductible (some exclusions apply). Annual max this plan pays for covered dental services is $2,000 per individual covered on the plan.
Delta Dental Monthly Employee Costs:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$0.00/$28.71/$54.00/$72.50
Vision Plan: Gilpin County offers vision coverage through VSP. In network coverage includes copays at $10 copays with an allowance of $175 per pair of either one prescription eyeglasses or contacts yearly on a 12-month calendar basis and discounts on Lasik.
VSP Vision Monthly Employee Costs:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$0.00/$3.20/$3.40/$5.60
Retirement: Two retirement savings plans are available through the Colorado Retirement Association: 401(a) and 457 Deferred Compensation Plans
- The 401(a) has a 5% required full match with a 4-year vesting period.
- The 457 Plan is optional and has Pre-tax and Roth Options available. After four years of service, this plan could also include a County match as described below.
Social Security, as required by law: 6.2% required full match.
Effective July 8, 2025, for all new employees hired on or after this date, the graduated vesting schedule for the 5% match on employees’ 401(a) plan is as follows:
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
Starting January 1, 2026, two new voluntary retirement plan matches will be initiated, with one plan for POST (law enforcement officers) and a second for all other employees, based on years of service. The employee would need to make voluntary contributions into a 457 account at the minimum level in order to be eligible for the County match into the employee’s 401(a).
POST 401(a) eligible positions, 1:1 match
POST Employee Contribution to 457
All other 401(a) eligible positions, 1:2 match
Employee Contribution to 457
Short-Term Disability: Short-term disability pays 60% of your earnings with a max of $1,000 per week for up to 11 weeks. Benefits begin on day 15 and your first two weeks you will have to cover with sick, personal, or vacation time. Gilpin County covers 100% of the premium cost of this plan for the employee.
Long-Term Disability: Long-term disability kicks in after 90 consecutive calendar days of a qualified disability. The plan will pay 60% of your earnings with a max of $5,000 monthly. Gilpin County covers 100% of the premium cost of this plan for the employee.
Employee Assistance Program (EAP): EAP is provided through Triad All one Health for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!
Gilpin County Parks & Recreation: Employees receive free memberships, as well as 20% discounts on most services such as childcare, leagues, rentals, in house classes but does not include contract classes.
Benefits for Part Time and Temporary Employees:
Sick Leave: Leave accrues at the rate of 1 hours of sick leave per 30 hours worked to a maximum of 45 hours per year.
Retirement: As a part time or temporary employee, you may participate in the optional 457b or 457 Roth plan. These plans may be started, stopped, and changed anytime during your employment.
Employee Assistance Program (EAP): EAP is provided through Triad All One Health for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!
Retirement: Gilpin County offers optional 457b or 457 Roth plans. The optional 457b plans may be started, stopped, and changed anytime during your employment
Gilpin County Parks & Recreation: Employees receive free membership, as well as 20% discounts on most services such as childcare, leagues, rentals, in house classes but does not include contract classes.
