Top 824 Customer service manager Jobs in Central Florida

Sales Support Manager - Wholesale Division ( Footwear) - Mid-Level
BBC International LLC —Plantation, FL
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Manager
Colorvision International, Inc —Orlando, FL
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Hotel
Quick Apply
7d
Customer Service Lead
Cornerstone Building Brands —Fort Myers, FL
- Online Application
- 18 years or older
- Microsoft Excel
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Support
Cook Systems —Tallahassee, FL
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Trust & Safety Operations Manager
Teleperformance USA —Port Saint Lucie, FL
- Computer Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Project Manager, Customer Care Operations
Spherion Staffing PSD —Jacksonville, FL
- $75,000 a year
- Contract
- Hybrid work
- Background check
- Analysis skills
- Project management
- Health insurance
- Dental insurance
Quick Apply
5d
Commercial Accounts Manager
ADESA —Tampa, FL
- Background check
- English
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
6d
Sr Director of Client Services
Lyra Technology Group —Daytona Beach, FL
- $110,000 - $125,000 a year
- Azure
- 5 years
- HIPAA
Quick Apply
Call Center Manager
ComTec Consultants Inc —Miami, FL
- $100,000 - $120,000 a year
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Relocation assistance
- Health insurance
Quick Apply
9h
Service Manager
Cintas —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Resolutions & Escalations Supervisor
Choice Home Warranty —Sunrise, FL
- From $60,000 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
8d
Customer Care Manager - State Farm Agent Team Member
Heather Thies - State Farm Agent —Clermont, FL
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Cintas —Tampa, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Client Services Manager (Hybrid)
Hiregy —Tampa, FL
- Monday to Friday
- Hybrid work
- Background check
- Pass drug screening
- Research
- 401(k) matching
Quick Apply
Client Manager, Retirement Plans - The Baldwin Financial Services
The Baldwin Group —Jacksonville, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
Accounting Manager – Client Accounting Services
Orion Placement —Tampa, FL
- $90,000 - $100,000 a year
- Full-time
- 7 years
- CPA
- Office
- Dental insurance
- Paid time off
Quick Apply
Operations Supervisor- Commercial Insurance (Remote)
Insurance Office of America, Inc. —Longwood, FL
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Sales
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Experienced Service BDC Leader at Hollywood Kia
Morgan Auto Group —Hollywood, FL
- Full-time
- Team management
- Senior level
- Disability insurance
- Health insurance
Quick Apply
8h
Service Supervisor
Cintas —Alachua, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Account Manager
Oldcastle APG, Inc. —Brooksville, FL
- $22 - $24 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Sales Support Manager - Wholesale Division ( Footwear) - Mid-Level

BBC International LLC -
Plantation, FL

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
Sales support
Microsoft Excel
Inventory management
Customer service
Spreadsheets
Coaching
ERP systems
Performance feedback (performance evaluation method)
Sales team management
Team development
Bachelor's degree
Sales management systems proficiency
Organizational skills
Leading team collaboration initiatives
Business Administration
CRM system proficiency
Cross-functional communication
Staff development

Full Job Description

Are you a detailed and extremely organized person that is looking for a fast-paced and multi-faceted  environment that allows you to stretch your skills and display critical thinking leadership, and management in your everyday work life?      If that sounds like you, APPLY TODAY and evolve your career with BBC International! 

BBC International LLC is an established leader in the footwear industry specializing in sourcing, design, and technology for branded, licensed, and in-house owned brands of footwear. We are currently seeking a Sales Support Manager for the Wholesale Division. The Sales Support Manager will oversee all sales support related functions for a portfolio of brands. This role will report directly to the Sr. Director of Operations and is a mid-level management position.

Responsibilities and duties include but not limited to: 

Manage, along with an assigned team, a book of business for multiple brands to ensure timely production ordering, overseas manufacturing, shipping, packaging and delivery via your general oversight and in conjunction with multiple other departments.
Manage escalated customer issues to completion, working both internally and with overseas partners to secure solutions, noting varying requirements per brand, per customer type and reflective of customer-specific and/or financial requirements.
Maintain best in class communication with assigned sales manager partners.
Provide direction, feedback, and immediate answers to overseas partners across various assigned brands with clear and concise decision-making.
Manage daily report notifications reflective of current and new orders to ensure your assigned team accurately processes these orders through an ERP system (or) via manual orders.
Cross-reference various incoming data points; always ensuring alignment between all systems and reflective of pre-approved brand and/or customer parameters.
Ensure that all seasonal and off-season customer orders are communicated between procurement, overseas partners, sales partners, and sales support teams: examples include direct ship, special labeling, upcharges for minimum quantity issues, etc.
Proactively monitor customer terms and credit requirements to ensure future orders are released without delay.
Oversee customer key account order book for newly approved discounts and markdowns reflective of specific approvals from finance and/or buying teams; resolve and report any pricing discrepancies prior to order processing and inventory distribution.
On-board new wholesale and drop ship customers, including reviewing vendor agreements, completing vendor forms, coordinating EDI integration.
Ensure systems reflect accuracy re assigned sales partners, special packaging requirements, and various other brand and customer specific requirements annually and as needed.
Ensure the specific QC process is in place for factory orders ensuring accurate shipment locations, lead times, order type, customer bill-to, final destinations, etc.
Oversee the development and revision of packaging guides seasonally or as new licensor or vendor manuals are issued.
Provide sales partners various strategic sales reports necessary to help secure orders, improve orders, and increase future orders.
Coordinate with logistics and warehouses for expedited shipments to ensure distribution of shipments prior to agreed upon delivery dates.
Develop, improve, and document procedures to ensure for continuity and uniformity of department processes
Manage and validate return authorizations for assigned customers per SOP’s and in conjunction with your staff and other departments.
Lead weekly overbook, past cancel and open order reports and direct staff to proceed according to agreed upon resolutions.
Review, respond to, and resolve chargebacks / expense offsets as needed and put processes in place to prevent reoccurrence.
Update sales support tasks on production calendars as completed.
Identify issues that will affect other departments and include those teams as needed.
Interview, hire & develop sales support coordinators. Frequently review the evolving needs of the business and align team members’ time as needed.
Ensure sales support coordinators are equipped with the proper training, tools & support needed to succeed in their roles.

Required skills and qualifications: 

Bachelor’s degree in business, or related field preferred.
3+ years of experience in sales support, customer service, account management, or sales operations within the footwear, apparel, or wholesale industry.
Experience in people management or leading a small team preferred.
Proven ability to manage and develop a small team, including distribution of workload, coaching, performance and feedback.
Strong understanding of wholesale sales processes, order management, inventory flow, and retailer relationships.
Experience supporting national accounts, independent retailers, sporting goods accounts, or department store channels.
Experience with ERP and CRM systems such as Blue Cherry or similar wholesale platforms.
Intermediate Microsoft Excel skills.
Strong organizational skills with the ability to manage multiple deadlines in a fast-paced seasonal business environment.
Excellent communication and follow-up skills with internal teams.
Ability to work cross-functionally with sales, customer service, logistics, operations, and finance teams.
Knowledge of footwear product cycles, seasonal launches, and wholesale calendars preferred.
Strong analytical and problem-solving abilities with keen attention to detail.

Location & Company Benefits: 

Must maintain a regular work schedule, Monday–Friday, 8:30 a.m.–5:00 p.m. This hybrid role requires working onsite in the Plantation office on Monday and Tuesday.
Medical, Dental, Vision, Life and Short-Term Disability (100% Employer covered) 
401K and company match 
Voluntary Benefits 
Flexible Spending Accounts 
Paid Time Off - Vacation, sick and personal time
10+ Paid Holidays

BBC maintains a drug-free and smoke-free workplace. Employment is contingent upon the successful completion of both drug testing and background screening.

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

What is your desired salary range ?

Experience:

Customer service: 2 years (Required)
Management: 3 years (Preferred)

Work Location: Hybrid remote in Plantation, FL 33324

Quick Apply

Refine Your Search

customer service manager jobs in central florida

Sales Support Manager - Wholesale Division ( Footwear) - Mid-Level

Technical Support Manager

Customer Service Lead

Manager, Customer Support

Trust & Safety Operations Manager

Project Manager, Customer Care Operations

Commercial Accounts Manager

Sr Director of Client Services

Call Center Manager

Service Manager

Resolutions & Escalations Supervisor

Customer Care Manager - State Farm Agent Team Member

Service Supervisor

Client Services Manager (Hybrid)

Client Manager, Retirement Plans - The Baldwin Financial Services

Accounting Manager – Client Accounting Services

Operations Supervisor- Commercial Insurance (Remote)

Experienced Service BDC Leader at Hollywood Kia

Service Supervisor

Customer Service Account Manager

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