Top 366 Helpdesk technician Jobs in Central Florida

IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —West Palm Beach, FL
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —Winter Haven, FL
- $36,000 - $59,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —River Ranch, FL
- $36,000 - $59,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
IT Help Desk Technician
WO Partners LLC —West Palm Beach, FL
- $24 - $28 an hour
- Full-time
- Spanish
- Computer science
- Customer service
- Mileage reimbursement
- Health insurance
Quick Apply
Help Desk Technician II
Insurance Technologies —Plantation, FL
- From $50,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Helpdesk Technician
MAPEI Corporation —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
4d
IT Helpdesk Technician
MAPEI —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
4d
IT Helpdesk Technician
New Country Motor Car Group —West Palm Beach, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Windows
- Paid training
- Health insurance
Quick Apply
IT Helpdesk Technician
Mercedes-Benz of Palm Beach —West Palm Beach, FL
- $45,000 - $55,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Windows
- Paid training
- Health insurance
Quick Apply
Help Desk Technician
General Dynamics Information Technology —Tampa, FL
- $23.30 - $31.26 an hour
- Weekends as needed
- 5 years
- Bachelor of Science
- Mid-level
3d
IT Help Desk Technician
Enterfusion —Orlando, FL
- $48,000 - $65,000 a year
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Technician I
AmTrust Financial Services, Inc. —Maitland, FL
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
IT Helpdesk Technician
Hose-mccann Telephone Co. —Deerfield Beach, FL
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
10d
Help Desk Technician I
Dr. Phillips Center for the Performing Arts —Orlando, FL
- Part-time
- Microsoft Excel
- English
- SharePoint
6d
IT Support Technician - Orlando, FL
ICR, Inc. —Orlando, FL
- $78,853 - $123,219 a year
- On call
- Mid-level
- Windows
- 1 year
- Health insurance
- Paid time off
IT Help Desk Technician
iVenture Solutions —Jacksonville, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply
Help Desk Technician
Hose-McCann Communications —Deerfield Beach, FL
- $24.07 - $28.99 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
Helpdesk Tier 1
TGIPOWER LLC —Palm Beach Gardens, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Technician
AIDS Healthcare Foundation —Fort Lauderdale, FL
- Mid-level
- Health insurance
Quick Apply

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helpdesk technician jobs near central florida

IT Field Service Help Desk Technician

HCL Technologies Limited - Business Services -
West Palm Beach, FL

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Job Details

Full-time
$49,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Data center experience
Cloud infrastructure
Data storage
Hardware maintenance
Software installation
Microsoft Office
Network infrastructure
Virtualization tools
Barcode scanners
Programmable logic controllers
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Computer networking
Server virtualization
Networking equipment (troubleshooting support)
Supervisory control and data acquisition (SCADA)
macOS
IT
Problem management
Industrial networks
Desktop administration
Field engineering
Operating system installation
Ticketing system technical support

Full Job Description

Role Purpose:

Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.

Responsibilities :-

Incident Management & Resolution:

Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.
Perform triage and assignment of site alerts/incidents.
Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.
Adhering to SLAs agreed in the Scope
ITIL Processes awareness and adhering to ITIL process workflow.

Site Operations & Preventive Maintenance:

Conduct daily site walkthroughs and routine checks.
Maintain site-specific knowledge base and update manuals.
Performs routine maintenance and preventive checks to ensure the health of critical IT systems
Assist in planned change management activities requiring on-site presence.

Collaboration & Communication:

Bridge between L2/L3 support teams and business stakeholders.
Engage and escalate IT issues impacting business operations.
Coordinate and shadow dispatch engineers during work completion.

Reporting to the Track Lead / Team Lead at Site
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to
resolve those problems
Troubleshooting technical issues
Attends operations related meetings.
Site review & meetings with site SPOC.
Meetings with vendors, OEMs on open actions
Project support meetings

Required Skills / Qualifications:

Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.
Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices
Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.
ServiceNow for SLA tracking and ticket management.
Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
Hands on experience in handling Data centre hardware.
Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology.
Strong Customer service skills
Able to handle unforeseen situations.
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility

Might need to travel to other sites based on demand and requirements.
On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
Handle operations and customer requirements as per process and agreed SOW.
Possible rotational shifts.

Soft Skills

Excellent communication and conversation skills (Verbal and Written)
Coordination with HCL internal teams, stakeholders, and vendors
Good documentation skills
Good working knowledge of MS OFFICE
Should have a great customer handling skill
Can drive HCL’s value and its methodology
Ability to adjust to evolving processes

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $49,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

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