Top 916 It support specialist Jobs in Centreville, Va

Enterprise Monitoring Analyst
CACI —Springfield, VA
- $61,100 - $122,200 a year
- 12 hour shift
- 5 years
- Word processing
- Mid-level
- Health insurance
Medical Courier Lab Tech Support
KPC Diagnsotics —McLean, VA
- Part-time
- Clean driving record
- High school diploma or GED
- Driver's License
Quick Apply
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
9d
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
9d
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
6d
IT Support
ECPI University LLC —Manassas, VA
- $47,320 - $55,000 a year
- Monday to Friday
- Classroom
- Computer science
- Computer Science
Quick Apply
Help Desk Administrator / Junior Systems Engineer
Distributed Solutions, Inc. —Reston, VA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
NETWORK ENGINEER I
Prince William County Public Schools —Prince William County, VA
- $38.61 - $61.82 an hour
- Full-time
- In-person
- Public school
- Entry level
2d
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
Quick Apply
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Information Technology Generalist I
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $78,000 - $85,500 a year
- Full-time
- Customer service
- Mid-level
- Under 1 year
Quick Apply
IT Support Technician
KBR —Chantilly, VA
- $123,800 - $151,300 a year
- Full-time
- 5 years
- Office
- Windows
- AD&D insurance
- Disability insurance
Support Engineer I
ISI Enterprises —Herndon, VA
- $75,000 - $82,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid time off
- Opportunities for advancement
IT Support Technician I
VG Systems —Fairfax, VA
- $20 an hour
- Part-time
- Hybrid work
- Communication skills
- Entry level
Quick Apply
Tier 2 Service Desk L2
Sharp Solutions Inc —Reston, VA
- $60,000 - $63,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Helpdesk Specialist T2
Career Listings —Fort Belvoir, VA
- $95,000 - $109,000 a year
- Full-time
- Windows
- Master's degree
- Bachelor's degree
- Profit sharing
- Health insurance
Quick Apply
6d
Network Technician
TCB 24×7 Expert Network IT Support —Chantilly, VA
- $20 - $28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Service Desk Analyst
Koniag Government Services —Vienna, VA
- $30 - $35 an hour
- Full-time
- Mid-level
- Bachelor's degree
- 4 years
- Paid holidays
- Health insurance

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it support specialist jobs near centreville, va

Enterprise Monitoring Analyst

CACI -
Springfield, VA

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Job Details

Full-time
$61,100 - $122,200 a year

Benefits

Health insurance

Qualifications

Customer communication
Content creation for technical audiences
Technical documentation
TS/SCI with Polygraph
IAT
Network infrastructure management
Technical writing experience within technology
IT department experience

Full Job Description

Job Title: Enterprise Monitoring Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance ac vi es. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours to be assigned:
Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts (6pm - 6am)

Position Responsibilities:

Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability,

Service Level Agreements (SLA) conformance, and other service-related trends

Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides, data collection, and other support to the A er Ac on Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
Responsible for collection of incident information through customer conversa on, and self-service support tools.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Alerts management to recurring problems and patterns of problems

Required Qualifications:

An Active TS/SCI Clearance with Polygraph
One (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program – (Network+, A+, CCNA-Security, CND, SSCP)
5 years + experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Working knowledge of ITIL 4 lexicon and framework
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services

Desired Qualifications:

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Proven ability to multi-task and priori ze, with an attention to detail, in a fast-paced environment

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

ITIL 4

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$61,100 - $122,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

it support specialist jobs in centreville, va

Enterprise Monitoring Analyst

Medical Courier Lab Tech Support

Help Desk Technician (Tier 1)

Help Desk Technician (Tier 1)

Helpdesk

IT Support

Help Desk Administrator / Junior Systems Engineer

Help Desk Technician I (5833)

Help Desk Specialist I (Tier I Agent – Internal)

NETWORK ENGINEER I

Information Technology Associate I (Junior)

Help Desk Specialist II (Tier II – Advanced Support)

Information Technology Generalist I

IT Support Technician

Support Engineer I

IT Support Technician I

Tier 2 Service Desk L2

Helpdesk Specialist T2

Network Technician

Service Desk Analyst

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