Top 529 Center manager Jobs in Cerritos, Ca

Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
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Call Center Director (Hospitality)
Ledgent Technology —Newport Beach, CA
- $175,000 - $225,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
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5d
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
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Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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CA Center Operations Manager 1
Octapharma —Santa Fe Springs, CA
- $32.03 - $53.38 an hour
- Extended hours
- Inventory management
- Computer literacy
- Mid-level
- Wellness program
- Health savings account
Head of Contact Center, US
BSH Home Appliances Group —Irvine, CA
- $135,868 - $181,157 a year
- 8 hour shift
- Hybrid work
- 7 years
- Microsoft Excel
- Bachelor's degree
- Profit sharing
- Health savings account
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
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Call Center Manager
Brody Pennell HVAC —Los Angeles, CA
- $70,000 - $100,000 a year
- Weekends as needed
- Mid-level
- Residential
- Mentoring
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6d
Center Manager (PACE)
Habitat Health —West Covina, CA
- $105,000 - $119,000 a year
- Bilingual
- 5 years
- Bachelor's degree
- COVID-19 protective measures
- Paid parental leave
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Service Center Manager - Anaheim
Atlas Copco Group —Anaheim, CA
- $129,100 - $161,380 a year
- Basic math
- Mid-level
- Office
- Disability insurance
- Health insurance
District Manager of Operations
Lucky Strike Entertainment —Tustin, CA
- $155,000 - $170,000 a year
- Weekends as needed
- Travel
- Senior level
- Leadership
- Employee stock purchase plan
- Health insurance
Animal Resource Center Manager
PASADENA HUMANE —Pasadena, CA
- $80,816 - $100,000 a year
- Weekends as needed
- Spanish
- Writing skills
- Public speaking
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Global Security Operations Center Manager
Allied Universal® Enhanced Protection Services —Anaheim, CA
- Full-time
- Customer service
- 5 years
- Military
- AD&D insurance
- Paid holidays
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Senior Manager, Family Resource Center
Community Action Partnership of Orange County —Orange, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Global Security Operations Center Manager (Sanofi)
Allied Universal —Anaheim, CA
- $94,993 a year
- Full-time
- Military
- Computer literacy
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Case Manager (Bilingual Chinese)
Garfield Health Center —El Monte, CA
- $28 - $30 an hour
- Choose your own hours
- Mid-level
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Quality Improvement & Data Analytics Manager
Family Health Matters —Anaheim, CA
- $72,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Clinical Case Manager (Bilingual Korean)
Koreatown Youth & Community Center —Los Angeles, CA
- $25 - $28 an hour
- Part-time
- Background check
- Current TB test
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Business Development Professional & Community Relations
Home Instead Long Beach —Long Beach, CA
- From $60,000 a year
- Mid-level
- Driver's License
- Home Health
- Paid holidays
- Health insurance
Quick Apply
Outside Sales Representative-Pest Control Industry
Corkys Pest Control, Inc. —Garden Grove, CA
- $66,560 - $175,000 a year
- Full-time
- Background check
- Sales
- Residential
- Travel reimbursement
- Health savings account
Quick Apply
3d

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center manager jobs near cerritos, ca

Call Center Director

Go Rentals -
Newport Beach, CA

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Job Details

Full-time
$175,000 - $200,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Performance dashboard reports
Data visualization software proficiency
Managing teams in a customer support role
Team leadership
Coaching
Dashboard creation
Business intelligence report generation
Frontline customer support management
Lead Conversion
Business intelligence tools
Sales conversion rate (success metric)
Forecasting
Business operations
Call center management
Staffing management
Team building

Full Job Description

Job Description

Call Center Director — Luxury Automotive Rental

GO Rentals | Driven to Exceed
Newport Beach, CA (On-site) · Full-Time · Leadership
$175,000.00 -$200,000.00 Plus performance bonus!

Where 5-star service starts with our people
At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide — the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide.
That promise lives or dies at first contact — and that's where you come in.

We're looking for a **Call Center Director** to take full ownership of our reservation teams and reimagine what a contact center can be for a luxury brand. This isn't about managing call queues. It's about architecting the moment a guest decides to choose GO Rentals, and making sure that moment is unmistakably five-star.

Why this role is different
Most contact-center leaders inherit a playbook. You'll write ours. This is a high-impact, high-visibility role with a clear mandate: stabilize and scale our reservation operations, then build a standardized, data-driven, AI-enabled model that becomes the gold standard across the organization. You'll have the autonomy to make the judgment calls and the executive support to back them.

If you're energized by the idea of turning inbound demand into loyal guests — and building the operating model that empowers a team to do it consistently, at scale, with genuine warmth — keep reading.

Be part of something extraordinary.
Why GO Rentals
Join the **only Forbes Travel Guide–recognized** Official Elite Rental Car Company — a brand synonymous with luxury and white-glove service.
A founder's-mandate role with real ownership, executive visibility, and the freedom to build.
A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture.
Competitive base salary, performance bonus, and a comprehensive benefits package.

Ready to drive the standard?
If you're a contact-center leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. **Apply today** and help us make every first impression a five-star one.
Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

Full-Time Employee Company Benefits

Medical
Dental-Low and Vision are paid 100% by the employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
401(k) Retirement Program
2 Weeks of accrued Vacation with a cash-out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between

Responsibilities

What you'll do

Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework — workflows, technology, QA, and metrics — that scales across the company.
Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.

Skills & Qualifications

Required Qualifications

Bachelor’s degree in business, operations, hospitality, or a related field, or equivalent experience.
7+ years of contact-center / call-center leadership experience, including 3+ years managing managers or multiple teams.
Demonstrated success in stabilizing and scaling inbound reservation, sales, or guest-service operations.
Proven track record of improving conversion / close rates and service levels while maintaining a premium customer experience.
Strong command of call center metrics, workforce management/labor forecasting, and performance management.
Experience building reports and dashboards (e.g., Power BI) and using data to drive decisions.
Excellent leadership, coaching, and communication skills, with the ability to interact effectively with senior leadership.
Ability to work on-site at a call center in Palm Springs, CA or Newport Beach, CA, and to travel to other call center locations as needed

Preferred Qualifications

Experience in luxury, hospitality, travel, private aviation, or premium automotive services.
Experience in standing up knowledge bases, LMS / training programs, or AI-assisted support tools.
Experience evaluating, selecting, or implementing call center technology platforms, including telephony / contact-center tools, CRM, reservation management systems, and AI-assisted workflow or agent tools. Familiarity with Paycom a plus.
Experience designing representative incentive and compensation programs.
Experience leading multi-site and on-site teams.

**Not an exhaustive list of requirements and Go Rentals reserves the right to alter, eliminate, or add responsibilities at any time.

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.

#SLS

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Refine Your Search

center manager jobs in cerritos, ca

Call Center Director

Call Center Director (Hospitality)

Call Center Manager

Call Center Manager

CA Center Operations Manager 1

Head of Contact Center, US

Call Center Manager

Call Center Manager

Center Manager (PACE)

Service Center Manager - Anaheim

District Manager of Operations

Animal Resource Center Manager

Global Security Operations Center Manager

Senior Manager, Family Resource Center

Global Security Operations Center Manager (Sanofi)

Case Manager (Bilingual Chinese)

Quality Improvement & Data Analytics Manager

Clinical Case Manager (Bilingual Korean)

Business Development Professional & Community Relations

Outside Sales Representative-Pest Control Industry

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