Top 9218 Customer experience manager Jobs in Cerritos, Ca

Audi Service Manager
Audi Long Beach —Long Beach, CA
- $72,000 - $180,200 a year
- Sales
- Dealership
- Senior level
- Disability insurance
- Health insurance
4d
Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
SENIOR MANAGER, DIVISION OPERATIONS
The Management Trust —Irvine, CA
- $70,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- Health savings account
- Health insurance
Quick Apply
LIHTC Property Manager (Live Onsite)
Advanced Property Services Management, Inc. —Buena Park, CA
- $26 - $28 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
10d
Automotive Ford Dealership Sales Manager
Huntington Beach Ford —Huntington Beach, CA
- $120,000 - $150,000 a year
- Full-time
- Bilingual
- Background check
- Management
- Paid training
- Health insurance
Quick Apply
Operations Manager
Confidential —Santa Fe Springs, CA
- Up to $180,000 a year
- Full-time
- Spanish
- Mid-level
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
9d
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Customer Success Manager
Cargomatic —Long Beach, CA
- $80,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
ADMINISTRATIVE ASSISTANT (CITY MANAGER'S OFFICE)
City of Newport Beach, CA —Newport Beach, CA
- $6,438.88 - $9,519.61 a month
- Online Application
- Clean driving record
- Microsoft Excel
- Customer service
10d
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Team Manager Developmental
Sam's Club —La Habra, CA
- $70,500 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
Customer Success Manager
Ventura Foods —Irvine, CA
- $109,060.95 - $171,773.09 a year
- Remote
- Sales
- Marketing
- Writing skills
- Profit sharing
- Paid holidays
5d
Store Manager
Five Below Inc —Norwalk, CA
- $24.23 - $30.58 an hour
- Weekends as needed
- 5 years
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Cypress Homewood Suites by Hilton —Cypress, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Profit sharing
- Health insurance
Quick Apply
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Up to 50% travel
- Mid-level
- 3 years
Service Manager
North American Companies —Fullerton, CA
- $150,000 a year
- Urgently hiring
- ASE Certification
- Dealership
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
6d
General Manager
Otto Systems LP —Santa Fe Springs, CA
- $140,000 - $155,000 a year
- Full-time
- 5 years
- Office
- Supervising experience
Quick Apply
Retail Operations Manager
REVOLVE —Cerritos, CA
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Data analysis skills
- Mid-level
Quick Apply
Manager Support Services - Full Time, Days (Bellflower)
NOR Healthcare Systems —Bellflower, CA
- $72,900 - $105,705 a year
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy

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Audi Service Manager

Audi Long Beach -
Long Beach, CA

Apply Now

Job Details

$72,000 - $180,200 a year
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Paid sick time

Qualifications

Customer communication

Full Job Description

At Audi Long Beach, we are committed to delivering an exceptional guest experience through professionalism, operational excellence, and a strong commitment to quality. We are looking for a driven and experienced Service Manager to lead our service department, support team performance, and help create a service experience that builds long-term loyalty.

This is a leadership role for someone who can balance customer satisfaction, team development, operational efficiency, and financial performance in a fast-paced dealership environment.

What You Will Do

Lead the daily operations of the service department to promote efficiency, productivity, and a high level of guest satisfaction.
Oversee service advisors, technicians, shop workflow, and department support staff to ensure smooth and timely operations.
Monitor repair order activity, technician productivity, labor sales, effective labor rate, comebacks, and overall department performance.
Partner with the Parts Department and other dealership leaders to support efficient vehicle flow and strong internal collaboration.
Coach, develop, and hold team members accountable to performance expectations, customer service standards, and operational processes.
Help maintain a guest-focused culture that emphasizes communication, trust, follow-through, and professionalism.
Review department performance metrics and identify opportunities to improve profitability, efficiency, and the overall guest experience.
Ensure service operations are aligned with dealership policies, manufacturer expectations, and applicable safety and compliance standards.
Support staffing, onboarding, training, and ongoing development of service department team members.
Address guest concerns and escalated service matters in a professional, timely, and solution-oriented manner.
Maintain an organized, safe, and high-performing work environment throughout the service department.
Contribute to the dealership's overall success by helping the service department achieve operational and financial goals.

Who We Are Looking For

Demonstrated ability to successfully lead, motivate and coach a service team while ensuring a high level of guest satisfaction.
Develop and implement presentation of service recommendations and selling strategies.
Excellent verbal and written communication skills.
Handle customer and team inquiries with professionalism and transparency; resolve complaints promptly to foster trust and loyalty.
Cultivate team collaboration within the dealership.
Ability to multi-task and thrive at high paced environment.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid sick leave
Paid vacation
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance

Pay: $110,000 to $180,200 per year is the expected total annual earnings after factoring in all forms of compensation including salary, commissions, bonuses, benefits (vacation and sick), etc. Employees in this position will be paid a base salary of $72,000 per year. Commissions are expected to range from $38,000 to $108,200 per year based on performance.

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, etc.

At Audi Long Beach, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

Apply Now

Refine Your Search

customer experience manager jobs in cerritos, ca

Audi Service Manager

Service Supervisor – California

SENIOR MANAGER, DIVISION OPERATIONS

LIHTC Property Manager (Live Onsite)

Automotive Ford Dealership Sales Manager

Operations Manager

Section Manager II, Customer Engagement

Lead, Product Support & Customer Experience

Customer Success Manager

ADMINISTRATIVE ASSISTANT (CITY MANAGER'S OFFICE)

Customer Success Manager

Team Manager Developmental

Customer Success Manager

Store Manager

Assistant General Manager

Customer Experience Manager

Service Manager

General Manager

Retail Operations Manager

Manager Support Services - Full Time, Days (Bellflower)

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