Top 342 Customer service manager Jobs in Cerritos, Ca

Application Manager
Essex Property Trust —Irvine, CA
- $73,000 - $89,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
4d
Customer Programs Support Lead
Leidos —California
- $65,650 - $118,675 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Residential
Talent Manager (Administrative & Customer Support)
Robert Half —El Segundo, CA
- $70,304 - $75,000 a year
- Email
- Hybrid work
- Customer service
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
4d
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Customer Service Lead
LT FOODS AMERICAS INC —Cypress, CA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
Quick Apply
Customer Experience Lead
Ride Aventon —Brea, CA
- $30 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Yacht Hospitality Experience Manager
SeaNet Yachts —Newport Beach, CA
- $70,000 - $90,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Wholesale Customer Service Lead
Brio Water Technology, Inc. —City of Industry, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Care Manager
Allstate Floral Inc. —Cerritos, CA
- $72,000 - $78,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Instrumentum —Long Beach, CA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Supervisor, Operations
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
4d
Associate Service Manager
Tesla —Irvine, CA
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
4d
Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
4d
Lead Community Resource Center
L.A. Care Health Plan —Wilmington, CA
- $67,186 - $107,498 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
Operations Manager (SNA)
CLEAR - Field —Santa Ana, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Application Manager

Essex Property Trust -
Irvine, CA

Quick Apply

Job Details

Full-time
$73,000 - $89,000 a year
4 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
High school diploma or GED
Sales management systems proficiency
CRM system proficiency
Productivity software
General management

Full Job Description

City

Irvine

State

California

Job Location

Irvine - Operations

Position Type

Regular

The Application Manager is primarily responsible for managing all aspects of the application process. They will be responsible for developing and implementing strategies and practices based on the company's needs and motivating, coaching and monitoring the performance of application associates to achieve organizational excellence.

WHAT YOU WILL DO:

Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
Ensure all applications are reviewed daily and applicants are responded to promptly.
Work directly with applicants to collect and address any outstanding items required for approval.
Schedule and delegate workload between Application Consultants to ensure work is being completed accurately and timely.
Provide feedback, coaching, and support to the Application Team to drive achievement of established goals.
Hold one-on-one meetings with staff.
Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
Exercise discretion as it relates to confidential resident, property, and company information.
Compliance with company standards as defined in the Human Resources Policy Manual, E-Way, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Perform other duties as assigned or as necessary.

WHAT YOU WILL NEED:

High school diploma or equivalent, college degree preferred.
2-3 years of property management, call center, and/or sales experience preferred.
2-3 years of experience with leadership responsibilities and managing 5+ associates.
Proficiency in Microsoft Office suite.
Familiarity with CRM systems and practices.

WHAT THE JOB REQUIRES:

Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
This role does not require any travel; work is primarily conducted at the office.
Thrives in a fast-paced, dynamic work environment.

WHAT YOU WILL BRING TO THE TABLE:

Provides formal supervision to associates within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.

#LI-Onsite

#LI-SL1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $73,000.00 - $89,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.

Quick Apply

Refine Your Search

customer service manager jobs in cerritos, ca

Application Manager

Customer Programs Support Lead

Talent Manager (Administrative & Customer Support)

Customer Service QA Lead

Hybrid Customer Service Supervisor, CMS

Customer Service Lead

Customer Experience Communications Manager

Customer Experience Lead

Yacht Hospitality Experience Manager

Wholesale Customer Service Lead

Customer Care Manager

Customer Success Manager

Customer Care Manager

Call Center Manager

Supervisor, Operations

Associate Service Manager

Call Center Director

Lead Community Resource Center

Operations Manager (SNA)

Customer Experience Manager

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