Top 2005 Medical office assistant Jobs in Cerritos, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Front Desk/Back Office Medical Assistant
Coastline Orthopaedic Associates —Fountain Valley, CA
- From $23 an hour
- Full-time
- Bilingual
- Spanish
- Anatomy knowledge
- Dental insurance
- Paid time off
Quick Apply
Medical Scribe
FAMILIES TOGETHER OF ORANGE COUNTY —Tustin, CA
- $21 - $25 an hour
- 8 hour shift
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
Front Desk Receptionist/ Medical Assistant
Medical Office-Specialist —Costa Mesa, CA
- $18 - $20 an hour
- Full-time
- Bilingual
- CPR Certification
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
Front Desk Representative
VIACARE COMMUNITY HEALTH CENTER —Bellflower, CA
- $24.00 - $26.01 an hour
- 8 hour shift
- Administrative experience
- High school diploma or GED
- Driver's License
Quick Apply
10d
Record Center Specialist
Access Information Management —Cerritos, CA
- $21 an hour
- Entry level
Quick Apply
6d
Admissions Assistant - Artesia Palms Care Center
Artesia Palms Care Center —Artesia, CA
- $25 - $35 an hour
- Full-time
- Customer service
- Organizational skills
- Communication skills
Quick Apply
Dental Receptionist
WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC —Artesia, CA
- $18 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Hospital Assistant, Nursing Staffing Office, Full-Time, 6:00 AM - 6:30 PM
PIH Health —Downey, CA
- $23.00 - $29.90 an hour
- 12 hour shift
- CPR Certification
- Customer service
- BLS Certification
3d
Back Office Medical Assistant - Medical Scribe - Dermatology
Heller Dermatology —Long Beach, CA
- $25 - $30 an hour
- Full-time
- EMR systems
- In-person
- Senior level
Quick Apply
File clerk needed for busy medical office (Fluent Spanish Required)
Sound Solutions Hearing & Balance Centers —La Palma, CA
- $17 an hour
- Full-time
- Spanish
- Customer service
- In-person
- Health insurance
- Dental insurance
Quick Apply
Back Office Medical Assistant
REINA COMMUNITY HEALTH CENTER —South Gate, CA
- $20 - $23 an hour
- Multiple hires
- Spanish
- CPR Certification
- Vital signs
- Free parking
- Paid training
Quick Apply
Back Office Medical Assistant
Tustin Irvine Internal Medicine Group —Tustin, CA
- $17 - $19 an hour
- Urgently hiring
- CPR Certification
- Vital signs
- BLS Certification
- On-the-job training
Quick Apply
Front Office/Medical Assistant
Serenity Care Health Group —Long Beach, CA
- $22 - $24 an hour
- Full-time
- Spanish
- High school diploma or GED
- Pediatrics
Quick Apply
Caregiver / Office Assistant
Amada Senior Care, Torrance / Long Beach —Torrance, CA
- $18 - $21 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid training
- 401(k)
Quick Apply
Dental Receptionist
Confidential —Whittier, CA
- $19 - $25 an hour
- Full-time
- Spanish
- Dental office
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Front Office Associate
RAYUS Radiology —Downey, CA
- $18 - $23 an hour
- Temporary
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
6d
Receptionist
Dr. Paul Crismon, O.D. —Norwalk, CA
- $18 - $19 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
5d
Front/Back Office Medical Assistant
Healthpointe Medical Group —La Mirada, CA
- $23 an hour
- Full-time
- Vital signs
- Office
- Clinic
- Travel reimbursement
- Paid training
Quick Apply

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medical office assistant jobs near cerritos, ca

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

medical office assistant jobs in cerritos, ca

Member Service Representative

Enrollment Representative

Front Desk/Back Office Medical Assistant

Medical Scribe

Front Desk Receptionist/ Medical Assistant

Front Desk Representative

Record Center Specialist

Admissions Assistant - Artesia Palms Care Center

Dental Receptionist

Hospital Assistant, Nursing Staffing Office, Full-Time, 6:00 AM - 6:30 PM

Back Office Medical Assistant - Medical Scribe - Dermatology

File clerk needed for busy medical office (Fluent Spanish Required)

Back Office Medical Assistant

Back Office Medical Assistant

Front Office/Medical Assistant

Caregiver / Office Assistant

Dental Receptionist

Front Office Associate

Receptionist

Front/Back Office Medical Assistant

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