Top 14 Warranty administrator Jobs in Cerritos, Ca

Service Administrator
Cummins Inc. —Downey, CA
- $72,160 - $108,240 a year
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
Equipment Project Administrator
Trane Technologies —Brea, CA
- $63,491.66 - $89,214.99 a year
- Overtime
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Warranty Administrator
CardinaleWay Hyundai of El Monte —El Monte, CA
- $17 - $25 an hour
- Full-time
- Computer literacy
- Mid-level
- Computer skills
- Dental insurance
- 401(k)
Quick Apply
Junior Service Administrator
The Dumbell Man Fitness Equipment —Torrance, CA
- $25 - $28 an hour
- Full-time
- Salesforce
- Administrative experience
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
9d
Contracts Administrator - Level 2
Northrop Grumman —Redondo Beach, CA
- $75,800 - $113,800 a year
- Overtime
- Mid-level
- Office
- Master's degree
- Paid holidays
- Disability insurance
Contracts Administrator - Level 3 or 4
Northrop Grumman —Redondo Beach, CA
- $94,200 - $176,300 a year
- Overtime
- Mid-level
- Office
- Master's degree
- Paid holidays
- Disability insurance
Contract Administrator 4
Northrop Grumman —Redondo Beach, CA
- $117,500 - $176,300 a year
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Service Administrator
MCT Companies —City of Industry, CA
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- Ability to climb stairs
- Health savings account
- Paid holidays
Quick Apply
Senior Project Administrator
AVANTI RESTAURANT SOLUTIONS INC —Costa Mesa, CA
- $26.14 - $37.90 an hour
- Bachelor of Science
- ERP systems
- Mid-level
Quick Apply
Principal Contract Administrator - Level 3
Northrop Grumman —El Segundo, CA
- $94,200 - $141,200 a year
- Overtime
- Office
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
9d
Service Advisor (Service Writer)
Del Amo Motorsports —Long Beach, CA
- $18 - $19 an hour
- Call employer
- Microsoft Excel
- Dealership
- Mid-level
Quick Apply
Longo Lexus Booker Cashier
Penske Motor Group —El Monte, CA
- $20 an hour
- Full-time
- Clean driving record
- Dealership
- Word processing
- Free parking
- Health insurance
Shop Foreman
Norm Reeves Ford Superstore Cerritos —Cerritos, CA
- $100,000 - $150,000 a year
- Full-time
- Clean driving record
- Dealership
- 5 years
Quick Apply
Service Advisor
Del Amo Motorsports —Redondo Beach, CA
- $18 - $20 an hour
- Call employer
- Microsoft Excel
- Dealership
- Mid-level
Quick Apply

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warranty administrator jobs near cerritos, ca

Service Administrator

Cummins Inc. -
Downey, CA

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Job Details

$72,160 - $108,240 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Cash balance pension plan
Pension plan
Life insurance

Qualifications

Equipment service recordkeeping
Customer records maintenance
Service writing
Computer operation
Customer communication
Engineering equipment malfunctions diagnostics
Customer relationship building
Team leadership
Defect analysis
Service scheduling
In-person customer service
Equipment troubleshooting
Team scheduling
Conflict de-escalation
Client relationship development
Incident Escalation
Maintenance activity documentation
Customer engagement
Customer support ticket management
Resolving technical support tickets
Computer skills
Root cause analysis
Claims documentation management
Documentation Handling
Task assignment
Financial acumen
Repair estimation
Mechanical troubleshooting
Customer data entry

Full Job Description

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).

This role will make an impact in the following ways:

Serves as primary customer contact to promote quality customer service and increase business within the branch location

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

Analyze customers needs, gathers pertinent information, and opens work orders

Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work

Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability

Reviews plans with the Service Supervisor/Team Lead prior to customer contact

Works with the Service Supervisor and/or Team Lead to schedule job assignments

Develops positive relationships with key customers

Resolves customer concerns regarding Cummins' or distributor warranties

Explains charges to customers

Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

In order to be successful in this role you will need the following:

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Knowledge of Diesel and/or Nat Gas engines

Previous experience working in a shop service environment

Previous experience scheduling service personnel

Knowledge of Cummins Warranty/Policy

Experience with estimating/quoting

Computer literate

Knowledge of Cummins QSOL

Customer Service experience

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $72160

Max Salary $108240

ReqID 2432579

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

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Refine Your Search

warranty administrator jobs in cerritos, ca

Service Administrator

Equipment Project Administrator

Warranty Administrator

Junior Service Administrator

Contracts Administrator - Level 2

Contracts Administrator - Level 3 or 4

Contract Administrator 4

Service Administrator

Senior Project Administrator

Principal Contract Administrator - Level 3

Service Advisor (Service Writer)

Longo Lexus Booker Cashier

Shop Foreman

Service Advisor

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