Top 47 Service desk analyst Jobs in Cerritos Ca

IT Support Analyst/Helpdesk
IMRI Technology & Engineering Solutions —Los Angeles, CA
- $46 - $50 an hour
- Contract
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Help Desk Analyst
Jackson Lewis —Orange County, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Service Desk BSA
Fashion Nova —Santa Fe Springs, CA
- Weekends as needed
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Support Desk Analyst
Nscale —Los Angeles, CA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
12d
Tech Support Analyst l
Snap-on Inc —Tustin, CA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- SQL
- Health insurance
- 401(k)
IT Support Analyst
Aurora World, Inc. —Pico Rivera, CA
- $28 - $34 an hour
- Full-time
- Google Workspace
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Tier-1 Service Desk Specialist
MANTECH —Pasadena, CA
- Full-time
- Computer science
- Computer Science
- Mid-level
9d
Desktop Services Associate
Cetera Financial Group —El Segundo, CA
- $29.80 - $37.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Service Desk Analyst
City First Bank N.A. —Los Angeles, CA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Technical Support Analyst
Pillsbury Winthrop Shaw Pittman LLP —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
Junior Information Technology (IT) Support Analyst
Kahana & Feld LLP —Irvine, CA
- $60,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
10d
Senior Service Desk Analyst - Torrance, CA / Brighton, MI
EP Wealth Advisors, LLC —Torrance, CA
- $85,000 - $100,000 a year
- Full-time
- Salesforce
- Office
- Windows
- Paid parental leave
- Health savings account
Quick Apply
10d
IT SUPPORT ANALYST
Union Rescue Mission —Los Angeles, CA
- $23 - $27 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
IAM Analyst
Sidley Austin LLP —Los Angeles, CA
- $88,700 - $113,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
6d
Level II IT Analyst
Brio Water Technology, Inc. —Hacienda Heights, CA
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Information Technology Support Technician
City of Hawthorne —Hawthorne, CA
- $5,912 - $8,719 a month
- Weekends as needed
- Clean driving record
- Mid-level
- Office
Desktop Systems Analyst
Glidewell Dental —Irvine, CA
- $27.81 - $34.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
IT Call Center Agent
AIDS Healthcare Foundation —Los Angeles, CA
- $25 - $26 an hour
- Mid-level
- In-person
- Health insurance
Quick Apply
6d

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service desk analyst jobs near cerritos ca

IT Support Analyst/Helpdesk

IMRI Technology & Engineering Solutions -
Los Angeles, CA

Quick Apply

Job Details

Contract
$46 - $50 an hour

Qualifications

Microsoft Outlook
Zoom
Research
Windows
Microsoft System Center
Tanium
Video conferencing software
Desktop (troubleshooting support)
Mobile device management
Microsoft Teams
ServiceNow
Video conferences (communication methods)
Video conferencing systems operation
IT department experience
Ticketing system technical support

Full Job Description

Location: Downtown Los Angeles (Union Station Onsite Only)

Duration: 6-Month Contract

Schedule: Full-time, Onsite

Education: Bachelor's degree in a related field

Experience: Minimum 2 years of relevant IT support experience

The IT Support Analyst II/Helpdesk role is a hands-on, customer-focused position responsible for delivering comprehensive technical support across software, hardware, mobile devices, voice systems, and conference room technologies.

Based on-site at Union Station in Downtown Los Angeles, this 6-month assignment requires a knowledgeable and adaptable professional who can manage incoming requests, resolve issues efficiently, and maintain high service standards in a fast-paced environment. The ideal candidate will bring a bachelor's degree in a related field, at least two years of relevant experience, and strong proficiency with enterprise tools such as ServiceNow, Zoom, Active Directory, SCCM, Tanium, and Windows 11.

This role supports a wide range of operational needsincluding AV/VC setup for conference and committee rooms, hybrid Zoom meeting support, software installation and troubleshooting, mobile device configuration, and management of the iHub loaner pool. In addition, the position contributes to information security tasks, technical documentation, user training, and system access management. The IT Support Analyst II plays a key part in ensuring reliable technology operations, delivering responsive help desk support, and maintaining a secure and efficient computing environment for all users.

The main responsibilities include:-Intake of calls or walk ins and creating tickets within ServiceNow-Assist with loaner pool for users in iHub-Setting up and supporting conference room with AV/VC equipment-Troubleshoot and install software.-setting up and troubleshooting personal mobile device setups-Set up of conference rooms/committee rooms for hybrid Zoom meetings.

Core Responsibilities

General IT Support

Troubleshoot, monitor, and support hardware and software issues.
Provide technical assistance via walk-ins, phone calls, and ServiceNow tickets.
Respond to inquiries regarding system operations, utilities, databases, and applications.
Install, configure, and troubleshoot software (onsite and remote).
Support personal mobile device setup and troubleshooting.
Assist with iHub loaner device pool management.
Create and update IT documentation; assist with user training.
Participate in systems planning, analysis, testing, and implementation.
Perform additional Support Analyst duties as assigned.

Conference Room / AV & Hybrid Meeting Support

Set up and support conference rooms and committee rooms.
Configure and troubleshoot AV/VC equipment.
Support hybrid Zoom meetings and in-room technology.

Information Security Support

Assist users with system security-related requests.
Add, modify, or remove access controls for systems and applications.
Install and support security-related software and hardware.
Monitor systems to ensure compliance with security standards.

Help Desk & Technical Assistance Center

Document service requests, actions taken, and resolutions.
Escalate unresolved issues to appropriate teams.
Support laptops, mobile devices, and peripheral equipment.
Assist with preparing presentations, reports, and publications.
Research, evaluate, and test new hardware and software.
Assist users with graphic design and presentation creation.
Develop procedural documentation and internal web pages.

Desktop & Mobile Support

Resolve hardware and software issues; document all resolutions.
Install and configure base images and specialty software.
Update asset tracking systems for all equipment deployments and moves.
Follow up on all requests to ensure quality control.

Voice System Support

Assist with voice system-related requests and troubleshooting.
Program voice hardware and software applications.
Monitor and analyze voice systems; support users as needed.
Review and process voice billing through call detail reporting.
Maintain telecommunications circuit database.

IT Operations Support

Monitor and operate Data Center systems.
Perform nightly backups and off-hour processing tasks.
Run scheduled programs, generate reports, and handle special requests.

Required Technical Knowledge

Granicus
Zoom
ServiceNow
Tanium
SCCM
Windows 11
Microsoft Office (Word, Outlook, etc.)
Microsoft Teams
Adobe
Active Directory
CheqRoom
Workspace ONE (WS1)

Special Requirements

Strong hardware and software troubleshooting skills.
Ability to support AV/VC equipment and hybrid meeting setups.
Must work onsite at Union Station (no hybrid/remote).
Ability to use ACD (Automatic Call Distribution) systems.

Quick Apply

Refine Your Search

service desk analyst jobs in cerritos ca

IT Support Analyst/Helpdesk

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IT SUPPORT ANALYST

PC Desktop Support Analyst I (on-site)

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