We are seeking a dedicated On-Site Resident Manager to oversee the operations and management of a couple sister complexes in Stanton, CA. The ideal candidate will have a strong background in office management, property management, and customer service. This position offers competitive compensation and the opportunity to work in a dynamic environment where you can utilize your skills in property management and customer service.
This is a Part Time opportunity with max hours of 24 per week, the schedule assigned to this role is Monday-Saturday 4 hours daily.
ESSENTIAL JOB FUNCTIONS:
The Community Manager is solely accountable for all community operations. The purpose of the Community Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish community objectives as set forth by the Regional Director and property owner. These objectives will include maximizing occupancy levels and community values.
DUTIES AND RESPONSIBILITIES:
Conduct all business in accordance with Jamboree Management policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
· In conjunction with the JMC, the Community Manager will assist in formulation of budgets for each upcoming calendar year. The Community Manager is responsible for staying within the established budget guidelines throughout the year.
· Actively maintain and report monthly variances and narratives.
· Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits and check copies are scanned immediately into ResMan.
· Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
· Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The Community Manager is responsible for approving and submitting all invoices to the corporate office for payment.
· Makes rental rate recommendations to Regional Director.
· Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported, and proper paperwork is completed.
· Community Manager will complete any pertinent safety checklists with maintenance staff.
· Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.
· Prepare monthly Rent Roll Report and submit to appropriate accounting staff.
· You are expected to review all bills for accuracy and if you approve the work cost, submit the bill to Jamboree for payment after coding and stamping. All bills must be submitted once per week.
· Process move-out paperwork within 10 days of moving. Attach copies of all repair’s bills related to that move-out along with the final RUBS program billing statement.
· Type lease and complete appropriate paperwork and input information on ResMan accurately and on a timely basis.
· Ensures that lease files are complete, and that completion of leases is being executed properly. Approves in writing all leases on the property.
· Responsible for offices opening on schedule, condition of office, and model apartment.
· Attends scheduled corporate management meetings, usually held on a quarterly basis.
· Understand the Apartment Association lease and reviews credit report application.
· Order supplies that maintenance technicians request
· Maintain and record daily inspections for the community.
· Distribute all company or community-issued notices.
· Consistently implement policies of the community.
· Comply with federal, state and company policies, procedures and regulations.
· Assist in preparing and attend board meetings if required
· Assist corporate office with other various tasks as required.
· Maintain a positive customer service attitude.
· Periodic inspection with residents move-in/move-outs.
· Review all notices to vacate to determine the cause of the move-out.
· Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
· Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
· Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
· Maintain open communication with Regional Director and Maintenance Supervisor.
· Contribute to cleanliness and curb appeal of the community on a continuing basis.
· Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Regional Director.
· Enforce polices of the community.
· Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
· Immediately record all telephone and in-person visits on appropriate reports.
· Files own guest cards and maintain according to established procedures.
· Inspect models and available “market ready”.
· Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.
· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
· Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Follow up with applicant regarding status.
· Ensure apartment is ready for resident to move-in on agreed date.
· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
· Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
· Monitor renewals. Distribute and follow-up on renewal notices.
· Monitors advertising effectiveness. Gather information about market competition in the area and file.
· Represent the company in a professional manner at all the times.
· Achieves sales goals set by resident and area manager
Maintenance
· Physically walk and inspect community on a regular basis; check on vacant apartments.
· Clean street frontages of properties, including curb, parkway and driveway of all litter and mess.
· Pick up and clean around parking areas, laundry room, pool area, stairwells and trash dumpsters may be required to keep property clean.
· Perform general clean up in vacant apartments and/or schedule apartment cleaning for vacant units with Jamboree approved vendors.
· Respond to residents’ needs for maintenance and schedule repairs with Jamboree maintenance personnel.
· Updates board indicating vacancy status daily. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.
· Work closely with Maintenance Supervisor or Technician to monitor and schedule all maintenance activity.
Marketing
· Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
· Participate in outreach marketing activities on a regular basis to obtain prospective residents.
· Advise residents of referral concessions (if permitted).
· Places, removes/updates banners, balloons, bandit signs, flags, etc.
· Distribute newsletters, pamphlets, flyers, etc.
· Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
· Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
COMPETENCIES:
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
ATTENDANCE
It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.
MINIMUM JOB REQUIREMENTS
· High school diploma or equivalent, college and/or trade school required
· Two to three years of industry experience or three to five years of office management experience preferred.
· Fair Housing Certification preferred
· Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing
· Excellent communication and written skills required
· Strong attention to detail and sales ability required
· Proven organizational and time management skills
· Valid driver license and automobile insurance required
· Ability to read and write English; speak English and understand spoken English
· Ability to work a flexible schedule, including evenings and weekends.
· Bilingual preferred but not required
· Understanding of the Microsoft suite and ResMan software preferred
· Operate a copy machine, fax machine and scanner to produce and distribute documents.
PHYSICAL REQUIREMENTS:
- May be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying, and climbing ladders/stairs.
- Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, gripping and elbow motion)
- Must have normal range of hearing, vision, color discrimination and depth perception for proper operation of machines and equipment
- Requires the use of appropriate safety equipment (e.g., back belts, goggles, masks, gloves, etc.)
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
Experience:
- Property Management: 3 years (Required)
Work Location: In person
