Reports To: Shop Manager and Founder, Paul Ortiz
Exemption Status: Non-Exempt / Hourly
About Portal West Coffee:
Portal West Coffee is a coffee haven. The café is a hospitality-centric space to build human connection daily. “Come as you are.”
The vision for Portal West Coffee entails the careful attention paid to the coffee roasted with care and intention by the Founder, Paul Ortiz. Portal West Coffee is a high-quality specialty coffee with a level of detail, with every drink finished beautifully. Jamtooth Bakery nourishes your body with their handcrafted goods, and together it sets the vibes for Portal West Coffee. Portal West Coffee invites young professionals, nature lovers, hikers, families, friends, and small business supporters. Creating a space for artists, musicians, plant lovers, and curious folks who want to learn and enjoy specialty coffee. Portal West Coffee is led by Founder Paul Ortiz, who brings over 10 years of hands-on experience in specialty coffee as a barista, roaster, equipment technician, consultant, and trainer. Paul has worked and trained in coffee scenes across the U.S. before bringing that expertise home to Akron. Joining our team means learning directly from someone who's mastered every side of the craft, from dialing in a roast to perfecting the finishing touch on every drink.
Position Summary:
As Shopkeeper / Apprentice Barista, you’ll play a key role in bringing Portal West Coffee’s mission to life: exceptional coffee executed beautifully, in a space built for connection. The Shopkeeper / Apprentice Barista should execute excellent quality coffee creation and high-quality hospitality by following the instructions and example of the Lead Barista. They will directly report to the Lead Barista and Founder. You’ll work closely with our Lead Barista and Founder, learning advanced techniques in espresso, latte art, and beverage craft while delivering the kind of hospitality that makes people want to come back.
We’re looking for someone enthusiastic, curious, and with a strong work ethic. It requires flexibility and a sense of urgency. The right person for the job has a strong sense of time management and efficiency. They show a passion for delivering high-quality and top-notch hospitality.
Core Competencies:
- Operational Excellence:
- Planning and Organizing: Maintains standard of quality for products.
- Problem Solving & Decision Making: Effectively analyzes problems, identifies root causes, and presents effective solutions.
- Interpersonal/Communication Skills: Demonstrates concern for team members' needs with respect and empathy. Takes responsibility for the success of the product.
- Taking Initiative: Approaches tasks with high energy and a sense of urgency. Tackles day-to-day challenges with effective problem-solving and ownership.
- Teamwork: Supports and leads teamwork through encouragement during shifts.
Essential Job Functions and Key Responsibilities:
- Provides amazing customer service
- Enjoys interacting with team members
- Performs basic ingredient management (FIFO)
- Open and/or close the store
- Cleans and maintains the storefront, behind the bar, and the equipment
- Stock and monitor inventory
- Document and minimize waste
- Clock in/out and communicate effectively for scheduling
Recommended Skills and Education:
- 1 or more years of hospitality experience and at least six months of barista experience.
- Able to multitask effectively
- Possess math skills and can operate various platforms for shop operations.
- Valid food handler's card
- Navigating an iPad/Tablet/computer and necessary applications within it for daily operation
Physical Demands:
The Shopkeeper / Apprentice Barista is expected to be able to perform job functions with reasonable accommodation.
Physical demands include:
- Remaining standing in a stationary position and walking throughout the facility for extended periods of time each day
- Reaching, bending, squatting, and lifting (up to 75lbs); carrying 60lbs over short distances
- Must be able to lift 60lbs throughout the day
Compensation:
- $11 / hour + Tips
- 60 Day Peer Review to assess and celebrate progress
Benefits:
- Two bags of beans monthly
- Free drink on off days
- 40% off retail, with some exceptions
- 40% off for family members
Job Type: Full-time
Benefits:
Work Location: In person
Job Type: Full-time
Pay: From $11.00 per hour
Benefits:
Work Location: In person
