Top 5 Technical support supervisor Jobs in Chalfont Pa

Customer Service Manager
Klein Tools —Trevose, PA
- Email
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Technical Enterprise Incident Manager
Peraton —King of Prussia, PA
- $86,000 - $138,000 a year
- On call
- Remote
- Azure
- 5 years
- DevOps
- Health savings account
- Paid holidays
Manager, Sales and Customer Service
Macy’s —King of Prussia, PA
- $59,115 - $98,385 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
SAP Support Manager
SERB Pharmaceuticals —Conshohocken, PA
- Hybrid work
- 5 years
- Office
- Analysis skills
- Paid parental leave
- Paid holidays

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Customer Service Manager

Klein Tools -
Trevose, PA

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Microsoft Outlook
Spreadsheets
CRM system proficiency

Full Job Description

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run towards opportunities. We deliver quality and innovation in everything we do, designing and launching hundreds of groundbreaking products each year. Join us and be part of a legacy built to last.

Perks for you include:

Paid Vacations & Holidays
Profit Sharing & Matching 401(k)
Health Insurance (Medical, Vision, & Dental)
Discounts on Klein Tools products
Education and Professional Development Assistance

The Customer Service Supervisor works under the general direction of the Director of Sales
Operations to manage the customer service and inside sales functions required for the company's
internal and external customers. These responsibilities include but are not limited to order and
shipment processing, staff management, problem solving and decision making, cross functional
support, and strategic planning and execution.
Specific Responsibilities
1. Provide exceptional customer service while developing and maintaining strong customer
relationships.
2. Manage and monitor the sales process from quotation through order fulfillment.
3. Identify upsell opportunities and promote product upgrades, Core products, and NPD offerings.
4. Train and support the Inside Sales/Customer Service team on upselling and lead qualification,
escalating opportunities to the outside sales team when appropriate.
5. Generate, qualify, and distribute sales leads while driving inside sales growth.
6. Prepare pricing and quotations in alignment with sales strategy and approved pricing
guidelines.
7. Support the sales team and distributors by maintaining appropriate stocking inventory.
8. Provide technical product support to customers.
9. Manage warehouse inventory, demo inventory, and demo shipments, ensuring proper
approvals and inventory transactions.
10. Coordinate Distributor Days, Manufacturer Representative Days, trade shows, and other
sales events.
11. Maintain HubSpot opportunities, sales reporting, and performance metrics for the Inside
Sales/Customer Service team.
12. Monitor customer complaints, production priorities, and order status, utilizing daily and
monthly reports to drive timely resolution.
13. Manage website-generated leads and ensure timely follow-up and assignment.
14. Track and analyze sales, margin performance, and key operational metrics to support
business objectives.
15. Perform other duties as assigned.
Job Qualification Requirements
Bachelor's Degree in either Business or a technical degree and or (3) year of sales or customer
service experience or equivalent is required.
Experience in electrical, power utility and/or similar industry is preferred.
Must have versatility and flexibility in adjusting to changing business needs and priorities, and
strong communications skills, verbal and written.
Must have basic knowledge using Microsoft Office to include Excel, Word, and Outlook. Strong
team focus and ability to work with others, both internal and external to the organization. Experience in a CRM, preferably Hub Spot.

Your main focus:

Quality
Customer Obsession
Innovation
Ownership
Teamwork

Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at [email protected].

Quick Apply

Refine Your Search

technical support supervisor jobs in chalfont pa

Customer Service Manager

Technical Enterprise Incident Manager

Manager, Sales and Customer Service

SAP Support Manager

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