Manage multi-site warehouse operations across 1–3 facilities, including labor planning, staffing coordination, operational execution, and service performance
Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR.
Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly
Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development
Create, model, and drive a culture of safety and wellbeing at your site — going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day
Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network
Conduct daily team stand-ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability
Leverage operational reporting tools to track site performance against key metrics including over-the-road, under-the-roof, and same-day SLA attainment and drive data-informed decisions
Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests
Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence
Coordinate operational relationships with independent contractors in partnership with Compliance and Partner Support teams, including onboarding, dispatching, engagement tracking, and block schedule management
Manage access control across multifamily communities, ensuring proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; maintain access compliance and promptly report any lost or missing access devices to protect operational integrity
Oversee the operational readiness of Fetch delivery vehicles through fleet inspections, maintenance coordination, and active management of open vehicle issues and service reminders via the fleet management platform; document and action all findings
Conduct monthly ride-along evaluations with non-exempt employees to assess delivery performance, safe driving behaviors, and service execution; document findings and deliver structured coaching and feedback following each observation
Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning
Lead operational improvement initiatives and cross-functional discussions focused on continuous improvement and scalability
Partner closely with Customer Experience and Client Success teams to improve processes, resolve escalated issues, and enhance the resident experience
Partner with Human Resources to address employee relations matters, performance concerns, workplace investigations, and corrective action while maintaining a fair and consistent employee experience.
