Top 20 Computer program analyst Jobs in Champaign, Il

Support Analyst
Communications Data Group Inc —Champaign, IL
- $50,000 - $65,000 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
Revenue Cycle Systems Analyst - Must have EPIC PB, build and configuration experience
Carle Health —Champaign, IL
- $30.39 - $52.27 an hour
- Full-time
- Remote
- Computer Science
- HIPAA
- Research
- Health insurance
Revenue Cycle Systems Analyst- Must have Epic HB Claims experience
Carle Health —Champaign, IL
- $30.39 - $52.27 an hour
- Full-time
- Remote
- Computer Science
- HIPAA
- Research
- Health insurance
Tech Support Manager
Parasol Alliance —Urbana, IL
- $23 an hour
- Part-time
- Background check
- Management
- Current TB test
- Dental insurance
- 401(k)
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Champaign, IL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Energy Advisor I
Champaign County Regional Planning Commission —Urbana, IL
- $16.98 - $18.00 an hour
- Online Application
- Customer service
- Maintenance
- Residential
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA) BPI Champaign
Behavioral Perspective Inc —Champaign, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Management
- Paid holidays
- Disability insurance
Quick Apply
Intelligent Automation Engineer - AI/ML & RPA
CGI Group, Inc. —United States
- $110,600 - $160,400 a year
- Computer Science
- Writing skills
- Maintenance
- Paid parental leave
- Paid holidays

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Support Analyst

Communications Data Group Inc
Champaign, IL

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Job Details

Full-time
$50,000 - $65,000 a year

Qualifications

Accounting systems
Computer operation
Customer communication
SQL databases
Relational databases
Spreadsheets
Presentations for conferences or internal meetings
Windows
Driver's License
Computer hardware
Driving
Linux
Adobe Acrobat

Full Job Description

Description:

Perform expert level remote helpdesk services for CDG’s customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements.

Key Responsibilities and Accountabilities

Provide accurate and efficient remote software support to CDG customers.
Provide technical support to CDG customers on daily operations related to telecommunications service delivery.
Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions.
Ability to train others on application software; develop and utilize appropriate training materials.
Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork.
Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed.
Provide training on-site at customer locations and as needed at CDG’s annual Customer Conference.
Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed.
Suggest product enhancements and modifications and assist in the production and maintenance of user documentation.
Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements.
Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole.
Provide user input to software development staff for billing program enhancements and modifications.
Perform integrity and validation checks on all data transferred.
Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required.
Work on projects as needed that may include technical documentation and quality assurance functions.
Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole.

Requirements:

Qualifications and Skills

Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus.

Minimum 2 years’ experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications.

Must be a team player with the ability to work with minimal supervision.

Must be willing to work extra hours, weekends, and on-call situations if needed.

Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary.

Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary.

Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial.

Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external

Apply Now

Refine Your Search

computer program analyst jobs in champaign, il

Support Analyst

Revenue Cycle Systems Analyst - Must have EPIC PB, build and configuration experience

Revenue Cycle Systems Analyst- Must have Epic HB Claims experience

Tech Support Manager

Seasonal, Operations Technical Specialist (Part Time)

Energy Advisor I

Board Certified Behavior Analyst (BCBA) BPI Champaign

Intelligent Automation Engineer - AI/ML & RPA

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