The Emergency Shelter for Families Coordinator supports a safe and welcoming environment at the Emergency Shelter for Families (ESF), a critical program where families with minor children can stay safely together while they pursue housing stabilization. The Coordinator role:
- ensures efficient and effective responses to families experiencing homelessness, including assisting families on the ESF waitlist in identifying support systems and alternative housing options outside of emergency shelter,
- maintains the ESF waitlist and conducts timely evaluation of Coordinated Entry System referrals for ESF, including gathering additional required documentation for entry,
- completes guest intakes, orients families to the ESF, and facilitates exits to ESF,
- addresses ESF facility maintenance, housekeeping, supply, and procedural concerns,
- coordinates with the Housing Authority of Champaign County regarding facility needs and client referrals,
- documents issues and provides all formal notices to ESF guests, and
- provides housing stability and housing navigation-focused case management.
Ideal candidates will have:
- mid- to high-level knowledge and experience in human social services, particularly with people impacted by homelessness;
- facilities management experience;
- ability to maintain a 24/7 on-call status and work a flexible schedule outside of traditional business hours to assist families at ESF, as needed;
- knowledge of housing continuums from shelter to home ownership in service area; and
- excellent organizational, written and verbal communication, public speaking, facilitation, partnership, and records management skills; and
RPC’s Community Services division is committed to offering qualified candidates ongoing training, support, and professional development experiences to support employees’ success. Apply today and help us accomplish our mission: “to empower individuals, strengthen families, and build communities through advancing self-sufficiency.”
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Bachelor’s degree in human services or related field and a minimum of three years of direct client service experience; combination of education, training, and experience in the field may be considered.
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Ability to pass criminal background check.
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Strong background in customer service and human services with program’s target population.
- Ability to work outside of traditional business hours to accommodate program needs, including periodic early mornings, evenings, nights and weekends.
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Maintain a 24/7 on-call status to assist families at ESF, as needed.
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Valid driver’s license and safe and reliable vehicle. Ability to transport clients using agency vehicles on occasion.
- Ability to visit clients in community-based sites in Champaign County (e.g., libraries, shelters, public building, etc.).
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Ability to follow program procedures while adjusting work style to meet the needs of the client.
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Knowledge of housing continuums from shelter to home ownership in service area.
- Proficient basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
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Possess household budgeting skills.
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Knowledge of continuing education options including high school, trade, and college.
- Understands steps to implement to work toward gainful employment for individuals lacking employment history.
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Knowledge of public assistance programs, including eligibility and application process.
- Ability to attend community meetings, provide program information at community meetings, and collect and share relevant meeting information with team.
- Demonstrate excellent listening skills, presentation and public speaking skills, and the ability to share information with diverse audiences.
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Strong facilitation and partnership skills, including demonstrated ability to draft agendas, organize and lead meetings, and complete necessary follow up.
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Ability to handle program and client information in a confidential manner and report concerns as mandated.
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Ability to understand the vision, mission, and values of CCRPC and to implement in everyday work.
- Knowledge of trauma-informed care principles.
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Ability to follow written and oral instructions with minimum supervision.
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Strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
- Proficient in English (spelling, punctuation, grammar).
- Ability to attend worksite regularly to perform job duties and responsibilities.
- Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in file management and use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) to manage computer files, use databases, enter data, create spreadsheets, and prepare presentations.
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Ability to obtain program specific certification(s) within twelve months. Certifications may include National Standards for the Physical Inspection of Real Estate (NSPIRE) Inspector training, Domestic Violence Professional, Bed Bug Prevention and Remediation, among others.
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Ability to attend program meetings and/or training as required.
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Preferred: Knowledge of facility management.
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Preferred: Experience with homelessness/crisis intervention work.
Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility will be necessary to support the goals of the program.)
Worksite: Emergency Shelter for Families (302 E. Park St, Champaign, IL, 61820)
Status: Full-Time/37.5 hours per week
Starting Wage: $23.50 - $25.50
Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!
Internal (RPC) Applicants Apply at: UKG SSO Sign-In under My Career>Search for Jobs
External Applicants Apply at: https://secure6.saashr.com/ta/6069613.careers?CareersSearch&ein_id=102036736
Job Descriptions at: https://ccrpc.org/about_rpc/human_resources/job_descriptions.php
Employee Benefits at: https://ccrpc.org/about_rpc/human_resources/benefits/index.php
