Top 44 Customer support & client services managers Jobs in Champlin, Mn

Customer Experience Team Lead
Walters Recycling & Refuse —Blaine, MN
- $26 - $28 an hour
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
- Paid parental leave
- Health savings account
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Client Services Team Lead
Atmosphere Commercial Interiors LLC —Minneapolis, MN
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
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Customer Service Lead
Flow Control Group —Maple Grove, MN
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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10d
Customer Operations Lead
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $65,200 - $97,800 a year
- Email
- 5 years
- Mid-level
- Travel
- Paid holidays
- Health insurance
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Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
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11d
Call Center Manager, Residential Home Services
Standard Heating & Air Conditioning Inc —Minneapolis, MN
- Full-time
- Mid-level
- Residential
- Supervising experience
- Free parking
- Tuition reimbursement
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6d
Workforce Management Specialist, Bilingual Spanish (Remote)
Hennepin Healthcare —Minneapolis, MN
- $24.85 - $37.27 an hour
- 8 hour shift
- Remote
- Spanish
- Psychiatry
- Mid-level
- Disability insurance
- Health insurance
Customer Care Manager
Walden University —Minneapolis, MN
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Operations Manager (MSP)
CLEAR - Field —Minneapolis, MN
- $70,000 - $80,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
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Customer Solutions Manager
RXO, Inc. —Minneapolis, MN
- $70,000 - $85,000 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
- Paid jury duty
- Health savings account
Service Desk Support Manager
Trusted Fraternal Life —Arden Hills, MN
- 7 years
- Experience equivalent to degree accepted
- In-person
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Sr. Director, Client Services
Kobie Marketing —Minneapolis, MN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
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Director, Technical Support
Hoxhunt —Minneapolis, MN
- $125,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
14d
Regional Manager of Client Success
IDeaS —Bloomington, MN
- Hybrid work
- Microsoft Outlook
- 11+ years
- English
Call Center Supervisor
Cedar Riverside People' —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- Bilingual
- Mid-level
- Supervising experience
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Director, Client Services
Kobie Marketing —Minneapolis, MN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
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CSR Team Lead Operations
XBP Global —Minneapolis, MN
- $21 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Manager of Customer Experience
Trafera, LLC —Arden Hills, MN
- $95,000 - $120,000 a year
- Google Workspace
- Marketing
- 3 years
6h
Manager of Customer Experience
Trafera LLC —Arden Hills, MN
- $95,000 - $120,000 a year
- Google Workspace
- Marketing
- 3 years
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2h
Supervisor, Technical Customer Care
HHAeXchange —Minneapolis, MN
- $75,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Team Lead

Walters Recycling & Refuse -
Blaine, MN

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Job Details

Full-time
$26 - $28 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Performance improvement leadership
Confidential information handling
Team member evaluation
Microsoft Outlook
Sales
Managing teams in a customer support role
Phone communication
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Program development
Computer literacy
Coaching
Word embeddings
Team scheduling
Microsoft Exchange
Performance feedback (performance evaluation method)
Mid-level
Windows
Frontline customer support management
3 years
Managing clients in a customer support role
Disciplinary action management
Team development
Hiring
Policy & process development
Bachelor's degree
Internal employee customer service
Team training
IT support

Full Job Description

Job Summary

As a Customer Experience Team Lead you will act as the liaison between the Customer Experience Team and Management to ensure the Customer Experience team provides outstanding customer service. The Customer Experience Team Leader position is responsible for providing quality and efficient customer service through the daily management of a team of CER’s to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with hiring, development, analysis and implementation of staffing, training, scheduling and reward/recognition programs. This role reports to the Customer Experience Manager.

Education and Experience

Subject Matter Expert of customer service principles and practices

Computer literate with the ability to learn customer service software applications

Ability to use a computer in a Windows based environment

Typing of 60 wpm (preferred)

Accurate ten-key skills

Bachelor’s degree preferred.

Previous customer service experience 3+ Years internal or 5 years external

Prior management or leadership experience highly preferred.

Skills

Communication

Problem Solving

Coaching, Developing

Time & Task Management

Primary Job Duties

Be able to complete all Customer Service Representative tasks and Senior Customer Service Representative Tasks in a proficient manner

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Ensure that daily, weekly, and monthly tasks are done on time and are 100% correct

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Provides statistical and performance feedback and coaching on a regular basis to each team member.

Works with Manager to write and administer performance reviews for skill improvement.

Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

Ensures employees have appropriate training and other resources to perform their jobs.

Responds to and resolves employee relations issues expressed by team members.

Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

As needed, assist with addressing disciplinary and/or performance problems according to company policy. Ensure all information is documented, up to date and kept confidential.

Assists the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.

Works as a member/leader of special or ongoing projects that are important to area/process improvement. Including the company’s continuous improvement teams.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Uses appropriate judgment in upward communication regarding department or employee concerns.

Manages expectations of departmental performance across departments Marketing/Sales/Operations

Assists with the development of customer care policies and procedures.

Handles escalated calls as needed.

Work with Marketing to preemptively get information to customers regarding their service.

Assist in IT trouble shooting

Able to take 15+ phone calls/day and assist in overflow situations

Utilize knowledge and tactics to save customers when they contact Walters to cancel services

Utilize departmental SOP’s and scripting to acquire, retain, and save customers

Other duties as assigned.

Physical Requirements:

Work is performed in a climate-controlled company. Employees operate standard office equipment including: telephone, headset, computer, computer monitors, keyboard, mouse, and copier/scanner. Physical tasks of job include: walking, sitting, standing, and bending.

Tools and Technology

Desktop computers

Wireless telephone systems

Wireless telephone headsets

Microsoft Exchange Server

Microsoft Outlook

Microsoft Office

Microsoft Word

Benefits:

State-of-the-art onboard routing software, industry-leading safety training, driver recognition program, uniforms, and boot allowance.
Competitive wages - Based on Experience
Health, Dental and Vision Insurance
EAP-Employee Assistance Program
HSA Employer Contributions
Company Paid Life Insurance
Company Paid Parental Leave
Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental
Legalshield/ID Shield
401K with Employer Match
10 days Paid Time Off (PTO) and 6 days of ESST
6 Paid Holidays
Free Trash pickup within the Service area.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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Refine Your Search

customer support & client services managers jobs in champlin, mn

Customer Experience Team Lead

Client Services Team Lead

Customer Service Lead

Customer Operations Lead

Senior Customer Service Manager

Call Center Manager, Residential Home Services

Workforce Management Specialist, Bilingual Spanish (Remote)

Customer Care Manager

Operations Manager (MSP)

Customer Solutions Manager

Service Desk Support Manager

Sr. Director, Client Services

Director, Technical Support

Regional Manager of Client Success

Call Center Supervisor

Director, Client Services

CSR Team Lead Operations

Manager of Customer Experience

Manager of Customer Experience

Supervisor, Technical Customer Care

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