Job Title: Director of Field Operations
Department: Operations - Conveyor Belt Services
Reports to: EVP of Sales
Work Location: Plymouth, MN (Will travel to all branches for Baldwin Supply). Multi-location role supporting several service branches; mix of office, shop, and field environments with regular travel between locations and customer sites.
Position: Fulltime / Salary / Onsite / Travel
About Baldwin Supply:
Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem-solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long-tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.
Job Summary:
This role is responsible for leading and coordinating conveyor belt service operations across five locations, overseeing both heavy-duty and light-duty conveyor belt installation crews. This role serves as the central point of accountability for safety performance, field execution, crew deployment, tools and equipment, presses and trucks, scheduling efficiency, and service revenue performance.
Working closely with Lead Installers, Branch Managers, Sales, and Operations leadership, this position ensures that service crews operate safely, efficiently, and profitably while delivering consistent, high-quality service to customers. The role sets standards, enforces best practices, and drives continuous improvement across all conveyor belt service activities.
Supervisory Responsibilities:
-
Provides functional leadership to conveyor belt Lead Installers across five locations
-
Oversees and coordinates five service crews, including both heavy and light belt operations
-
Establishes and enforces safety standards, training requirements, and field procedures
-
Partners with Branch Managers on staffing, performance management, and workforce planning
-
Conducts regular field audits, safety observations, and performance reviews with Lead Installers
Job Responsibilities:
Safety & Compliance
-
Owns and leads all safety initiatives for conveyor belt service operations
-
Ensures compliance with OSHA, MSHA (where applicable), customer site requirements, and company safety policies
-
Conducts job hazard analyses (JHAs), toolbox talks, incident investigations, and corrective action plans
-
Drives a proactive safety culture focused on prevention, accountability, and continuous improvement
Service Operations & Deployment
-
Coordinates crew scheduling, deployment, and workload balancing across five locations
-
Ensures the right crews, skills, and equipment are assigned to each job
-
Supports emergency breakdown response and critical customer needs
-
Standardizes service execution practices across all locations
Tools, Equipment, Presses & Trucks
-
Maintains oversight of all service-related tools, presses, trucks, and field equipment
-
Establishes standards for equipment selection, maintenance, calibration, and replacement
-
Works with operations and purchasing to manage capital planning and asset utilization
-
Ensures trucks and trailers are properly outfitted, maintained, and job-ready
Financial & Revenue Accountability
-
Responsible for service revenue execution in coordination with Sales and Branch leadership
-
Tracks job profitability, labor efficiency, and utilization metrics
-
Identifies opportunities to improve margins through better planning, execution, and crew deployment
-
Supports pricing discipline and scope clarity for service work
Training & Development
-
Ensures Lead Installers and crew members are properly trained and qualified
-
Supports onboarding and skills development for new installers
-
Reinforces best practices for splicing, installation, troubleshooting, and safety
-
Promotes cross-training between heavy and light belt crews where appropriate
Communication & Continuous Improvement
-
Acts as the primary liaison between field crews and operations leadership
-
Provides regular reporting on safety metrics, utilization, revenue, and operational performance
-
Identifies gaps, inefficiencies, and improvement opportunities across locations
-
Helps develop and refine SOPs, checklists, and field standards
Education and Experience:
-
High school diploma or equivalent required; technical training or associate degree preferred
-
Dispatch or deployment of service crews and schedule management
-
Proven leadership experience managing field crews across multiple locations
-
Strong understanding of both heavy-duty and light-duty conveyor belt applications
-
Preferred Certified Federal Minning Instructor – (Blue Card)
Required Skills/Abilities:
-
Strong safety leadership and risk management mindset
-
Deep knowledge of conveyor belt installation, splicing, and service operations
-
Ability to lead through influence across multiple locations
-
Strong organizational, scheduling, and prioritization skills
-
Financial acumen related to service labor, utilization, and job profitability
-
Effective communicator with field crews, leadership, and customers
-
Comfortable working in industrial, manufacturing, mining, food, and agricultural environments
Baldwin Supply Benefits, Culture and Work Environment
At Baldwin Supply, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
-
401(k)
-
Dental insurance
-
Health insurance
-
Vision insurance
-
Paid Holidays
-
Paid Vacation Days
-
Short Term Disability
-
Long Term Disability
-
Life Insurance
-
Employee Assistance Programs
Affirmative Action / EEO Statement
Baldwin Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
