Top 268 Helpdesk support Jobs in Chandler Az

IT Help Desk Technician
RISE Services, Inc. —Mesa, AZ
- From $24.50 an hour
- Online Application
- Background check
- Google Workspace
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
5d
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Specialist - IT Support Technician
Arizona State University —Tempe, AZ
- $20.00 - $22.40 an hour
- Overnight shift
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Relocation assistance
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
4d
Tier 1 Tech Support Help Desk
Gould Intelligent —Phoenix, AZ
- $18 - $19 an hour
- Email
- Background check
- US work authorization
- In-person
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid holidays
- Health insurance
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
14d
Endpoint Operations Technician I
Arizona Liver Health —Chandler, AZ
- $26.44 - $31.25 an hour
- Full-time
- Windows
- High school diploma or GED
- Clinic
- Mileage reimbursement
- Health savings account
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Linux
- Paid parental leave
- Paid holidays
Technology Support Specialist
District Support Services Center —Tempe, AZ
- $20.82 - $27.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- 403(b) matching
IT Support Specialist
Harris Company —Phoenix, AZ
- $23.07 - $34.60 an hour
- Full-time
- Research
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Technical Support Specialist, Service Desk
Carvana —Tempe, AZ
- Full-time
- Background check
- Google Workspace
- English
- Wellness program
- Health insurance
Quick Apply
12d
Helpdesk Administrator
IES Communications —Tempe, AZ
- $21 - $25 an hour
- Full-time
- Mid-level
- Windows
- Residential
13d
Computer Tech - Leona Support Office
LEONA EDUCATION SERVICES LLC —Phoenix, AZ
- $60,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
Helpdesk Technical Support Specialist
Greenberg Traurig —Phoenix, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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IT Help Desk Technician

RISE Services, Inc. -
Mesa, AZ

Quick Apply

Job Details

Full-time
From $24.50 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Desktop computer repair
Computer operation
Google Workspace
Mobile device support
Machine troubleshooting
Hardware maintenance
Employee relationship building
Windows
Internal employee customer service
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Computer management
Azure AD
Mobile device management
Technical customer support for office equipment
Voice over internet protocol (VoIP) configuration
Telephone systems
Productivity software
Desktop administration
Hardware diagnostics
Peripheral hardware support
Stakeholder relationship building
Intune

Full Job Description

ABOUT THE COMPANY

RISE, Inc. is a long established multi-state, non-profit organization that specializes in human services support for children and adults with developmental and other disabilities, children with mental health challenges, and aging adults. We pride ourselves in offering a spectrum of services that can be customized to fit each individual to help them create the lives they want to live. At RISE, we're driven by the opportunity to make an impact in the lives of those we serve by exampling our mission to create opportunities for and with people.

The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.

Keep tickets up to date and clearly documented in ticket management system
Basic troubleshooting and analysis
Maintain hardware including workstations (including PC and Chrome devices) and phone for all entities supported
Maintain line of business applications for all entities supported
Processes employee change event requests including new hires, terminations and transfers
Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)
Email account management
Phone account management
Maintain IT asset and contract tracking system
Basic network (wired and WIFI) maintenance including hardware
Demonstrates knowledge of and supports each entity’s mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior
Performs other job-related duties as requested
ALL RISE employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at RISE, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.
Travel required up to 25% of scheduled working hours

REQUIRED SKILLS AND QUALIFICATIONS

Microsoft 365 (Office 365, Entra ID, Intune)
Microsoft Active Directory
Microsoft Windows 10 and 11
Google Workspace
VoIP Phone Systems

MINIMUM QUALIFICATIONS

1-3 years of desktop support experience
Microsoft 365 (Office 365, Entra ID, Intune)
Proven experience in maintaining workstations, managing cloud-based solutions, configuring and supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting complex application issues, and performing hardware diagnostics and repair.
Experience working with users defining problems and solutions

PREFERRED QUALIFICATIONS

CompTIA A+
CompTIA Security

COMMUNICATION SKILLS

Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

RESPONSIBILITIES AS A TEAM MEMBER

Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED

Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
May use other office equipment as needed

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

The employee must be able to sit for extended periods of time entering data into multiple systems
The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
The employee is required to answer the phone as well as respond to team members and internal customers
The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
The employee is frequently required to stand, walk, and talk for an hour or more
Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
Ground and or Air travel upon demand

Apply Directly: https://www.paycomonline.net/v4/ats/web.php/portal/43EB0B6329497BE32EFA7B2F39E61C11/jobs/415550

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax 866-268-8885
(b) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(c) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

Job Type: Full-time

Pay: From $24.50 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Ability to Commute:

Mesa, AZ 85206 (Required)

Ability to Relocate:

Mesa, AZ 85206: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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