Top 25 Senior customer service representative Jobs in Chanhassen, Mn

Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
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Senior Contact Center Representative
Beacon Hill Staffing Group —Saint Paul, MN
- Up to $20 an hour
- Contract
- Hybrid work
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
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12d
Senior Support Specialist
Broadway Equipment Company —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- US work authorization
- In-person
- Mechanical knowledge
- Health savings account
- Paid holidays
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Sr. Customer Service Specialist
Schwan's Company —Minneapolis, MN
- $60,000 - $99,000 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
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9d
Senior Customer Service Representative
Hood Packaging Corporation —Arden Hills, MN
- $26.37 - $29.29 an hour
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
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Customer Experience Representative Senior
Allina Health System —Coon Rapids, MN
- $23.22 - $31.83 an hour
- 8 hour shift
- 18 years or older
- Mid-level
- High school diploma or GED
- Continuing education credits
- Disability insurance
9d
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Minnetonka, MN
- $23 - $26 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Senior Client Associate
Gallagher Benefit Services —Bloomington, MN
- $44,000 - $86,000 a year
- Basic math
- Mid-level
- Office
3d
Member Service Agent
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Client Relationship Associate
Boulay —Eden Prairie, MN
- $60,000 - $92,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
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12d
Senior Customer Service Representative
U.S. Union Tool —South Saint Paul, MN
- $20 - $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
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Senior Client Service Manager
Gallagher —Bloomington, MN
- $75,500 - $126,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
13d
Home Based Sr Specialist Fin Products GCS
Target —Brooklyn Park, MN
- $18 an hour
- Full-time
- Remote
- Sales
- Research
- Microsoft Office
- Work from home
13d
Senior Onboarding & Compliance Specialist
Deluxe —Minneapolis, MN
- $55,000 - $62,000 a year
- Email
- 18 years or older
- 7 years
- Customer service
- Employee stock purchase plan
- Disability insurance
6d
Senior Account Manager, Enterprise Client Services
Sezzle —Minneapolis, MN
- $110,000 - $140,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
11d
Practice Operations Coordinator
AMERICAN SENIOR BENEFITS LLC —Minneapolis, MN
- $40,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Finance
Supervisor, Technical Customer Care
HHAeXchange —Minneapolis, MN
- $75,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply
Sr. Director, Client Services
Kobie Marketing —Minneapolis, MN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Senior Customer Success Manager, Legal Software
Thomson Reuters —Eagan, MN
- $123,200 - $228,800 a year
- Full-time
- Computer science
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Success Manager
GridSource Incorporated LLC —Saint Paul, MN
- Full-time
- Background check
- Up to 50% travel
- Travel
- Health insurance
- Dental insurance
Quick Apply
11d

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Senior Customer Service Manager

Liberty Diversified International, Inc. -
New Hope, MN

Quick Apply

Job Details

Full-time
$116,000 - $145,000 a year

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing teams in a customer support role
Large-scale organizational change management
Operations transformation
Team scheduling
Frontline customer support management
Conflict management
Data analytics
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Manufacturing company experience
Cross-functional communication

Full Job Description

Description

The Senior Customer Service Manager will create and execute a vision for a world-class Safco customer experience and serve as the voice of the customer across the organization. This leader will partner closely with Sales, Operations, Supply Chain, Marketing, Product Management, and other business functions to establish and drive accountability for customer-centric strategies that drive business results and strengthen customer relationships. The role is responsible for advancing the Customer Care function through continuous improvement, process optimization, and organizational effectiveness while establishing key performance metrics and service standards. The Sr. Manager Customer Care will lead a high-performing team and influence cross-functional initiatives that enhance the customer experience, improve operational performance, and support the evolving needs of the business and our customers.

This position reports to the Senior Manager of National Accounts of Safco and is based in New Hope, MN.

DUTIES AND RESPONSIBILITIES

Develops and executes a Customer Care strategy aligned with business objectives, ensuring processes, capabilities, service models, and systems evolve to meet changing customer and organizational needs.
Partners with Sales, Operations, Manufacturing, Marketing, Product Management, and IT to identify and implement solutions that improve customer outcomes and operational effectiveness.
Leads change initiatives that enhance team capabilities, customer experience, service delivery, and business performance through process improvement, technology adoption, and organizational effectiveness.
Provides strategic direction and people leadership to develop organizational capabilities, optimize team structure, and build a high-performing, proactive Customer Care team that delivers exceptional customer experiences.
Executes consistent high levels of on-time, on-quality, and in-full customer service satisfaction goals to drive profitability.
Drives efficiencies, automation and improvements for new and existing processes within the business to better support and service customers.
Establishes customer-centric performance metrics and processes to measure success and drive continuous improvement in meeting and exceeding the evolving needs of the business and our customers. Regularly monitors and communicates key performance indicators (e.g., Net Promoter Score, customer satisfaction, service levels), using data and insights to identify opportunities to improve the customer experience, team performance, and operational efficiency.
Serves as the voice of the customer, influencing business decisions and partnering cross-functionally to improve customer satisfaction, retention, and overall experience.
Develops, motivates and coaches team members and holds them accountable to meet and exceed individual and department goals.
Handles escalated and highly sensitive customer calls and complaints with a high level of service, urgency and professionalism while troubleshooting and developing improvement actions plans to mitigate like issues in the future.
Evaluates and evolves Customer Care operating models, processes, and team capabilities to support business growth, customer expectations, and organizational priorities.
Coaches team members and aid in issue resolution around or complex customer issues
Leads the development of training and cross-training strategies that build team capability, support the adoption of new processes and technologies, and ensure consistent, high-quality service across all customer interactions.
Other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

Bachelor's degree or a equivalent combination of education and experience
7+ years of experience managing a customer service organization
Experience with a hard goods company
Previous track record of utilizing and implementing best practices to evolve and improve overall customer experience
Strong written and verbal communication skills with internal and external stakeholders
Conflict management skills
Scheduling workflow and training teams
Data and analytics experience
Demonstrated ability to influence and lead cross-functional initiatives without direct authority.
Experience leading change, process improvement, or transformation initiatives that improved customer experience and business outcomes.
Proven ability to translate customer insights and business needs into actionable strategies and operational improvements.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

Business system software experience – JDE/Oracle experience a plus
Training experience
Public sector/GSA experience
National distributor experience

COMPENSATION & BENEFITS

The starting base salary range for this position is $116,000 - $145,000 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular sitting, standing, and walking throughout the day to accomplish tasks
Manual and finger dexterity used regularly with some repetitive finger motions
Ability to work in front of a computer screen for long periods of time
Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.

Quick Apply

Refine Your Search

senior customer service representative jobs in chanhassen, mn

Senior Customer Service Manager

Senior Contact Center Representative

Senior Support Specialist

Sr. Customer Service Specialist

Senior Customer Service Representative

Customer Experience Representative Senior

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Senior Client Associate

Member Service Agent

Senior Client Relationship Associate

Senior Customer Service Representative

Senior Client Service Manager

Home Based Sr Specialist Fin Products GCS

Senior Onboarding & Compliance Specialist

Senior Account Manager, Enterprise Client Services

Practice Operations Coordinator

Supervisor, Technical Customer Care

Sr. Director, Client Services

Senior Customer Success Manager, Legal Software

Customer Success Manager

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