Top 2898 Customer service supervisor Jobs in Chantilly, Va

Customer Service Representative II, CDC INFO Operations - Remote
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
15h
Customer Service Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
4d
Guest Experience Manager
The Atchison Group Inc. —Chantilly, VA
- $68,500 - $78,500 a year
- On call
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Customer Communications Center (CCC) Supervisor (Management Analyst II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- 12 hour shift
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
4d
RN Evening Nurse Supervisor
Carlin Springs Health & Rehabilitation —Arlington, VA
- $40.50 - $44.88 an hour
- Full-time
- RN License
- Mid-level
- Military encouraged
- Opportunities for advancement
Quick Apply
14d
Quality Control Manager/Site Safety and Health Officer (Dual-Hatted) - 2 yeas experience required
BryMak & Associates —Bethesda, MD
- $80,000 - $90,000 a year
- Full-time
- Background check
- CPR Certification
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Enterprise Field Service Manager (Construction)
BEAR COMMUNICATIONS INC —Chantilly, VA
- $87,000 - $92,000 a year
- Background check
- Microsoft Outlook
- Construction site
- Relocation assistance
- Paid time off
Quick Apply
Assistant Service Manager
Fair Oaks Motors —Chantilly, VA
- $100,000 - $150,000 a year
- Full-time
- Background check
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
12d
Electrical Service Manager
F.H. Furr —Rockville, MD
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Residential
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN) Unit Supervisor - Emergency
Inova Health System —Leesburg, VA
- $46.00 - $76.25 an hour
- 12 hour shift
- Background check
- Nursing
- RN License
- Wellness program
- Paid parental leave
Quick Apply
Catering Customer Service Representative
Merone's Catering —Sterling, VA
- From $18 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
Quick Apply
Clinical Supervisor RN Labor & Delivery Full Time Days
The George Washington University Hospital —Washington, DC
- Full-time
- Nursing
- PALS Certification
- Mid-level
- Health insurance
- Dental insurance
Commercial Insurance Service Account Manager
Bearing Insurance Group, LLC —Virginia
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Case Supervisor
Voices for Children Montgomery —Rockville, MD
- $50,000 - $51,500 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Writing skills
- Mid-level
- 403(b) matching
- Health savings account
Quick Apply
RN Nurse Supervisor WEEKENDS
Sterling Care Rockville —Rockville, MD
- Weekends as needed
- RN License
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
23h
Laboratory Supervisor - Histology
MedStar Health —Washington, DC
- $42.82 - $78.27 an hour
- Full-time
- Background check
- Hospital
- 3 years
X-ray Supervisor
Patient First —Annandale, VA
- $39.50 - $44.00 an hour
- Full-time
- 18 years or older
- Management
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Automotive Service Manager-NOVA| Salary+ Bonus
Virginia Tire & Auto —Ashburn, VA
- $120,000 a year
- Analysis skills
- Driver's License
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Applicant Services Supervisor
Confidential Company —Rockville, MD
- From $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply

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Customer Service Representative II, CDC INFO Operations - Remote

Maximus -
Tysons, VA

Apply Now

Job Details

$17.75 - $24.16 an hour
15 hours ago

Qualifications

Microsoft Word
Microsoft Outlook
English
High school diploma or GED

Full Job Description

Essential Duties and Responsibilities:

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Provides feedback when needed, provide input on call trends, processes, procedures, and training.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Customer service is the primary function.
Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending kits.
Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
Track and document all inquiries, appointments, kits, using CRM and applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.

Minimum Requirements

High School diploma or equivalent with 6 months of customer service experience.
May have additional training or education in area of specialization.
Minimum six (6) months customer service / call center experience required.
Must be able to speak and write English clearly and professionally.
Successfully complete the Customer Service assessment.
Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
Experience working with a PC, MS Word and Outlook required.
Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
Proven ability to work as a member of a team, as well as independently.
All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes.
All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure.
Previous experience with phone systems, and headset preferred.
Previous experience in a health-related environment preferred.
Must be able to work from home and comply with remote working policies and requirements.
Flexibility required to occasionally work holidays or weekends to meet operational needs.
Must be able to work alternate schedules.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Personal computer or laptop (Chromebooks, tablets, and notebooks are not

allowed) with one of the following operating systems:

Windows: 10 or 11 (Windows 11 is preferred) or

Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)

Private and secure work area and adequate power source.
Must currently and permanently reside in the Continental US.
Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
Must have a Web Cam for training and occasional internal meetings.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$17.75

Maximum Salary
$24.16

Apply Now

Refine Your Search

customer service supervisor jobs in chantilly, va

Customer Service Representative II, CDC INFO Operations - Remote

Customer Service Representative

Guest Experience Manager

Customer Communications Center (CCC) Supervisor (Management Analyst II)

RN Evening Nurse Supervisor

Quality Control Manager/Site Safety and Health Officer (Dual-Hatted) - 2 yeas experience required

Enterprise Field Service Manager (Construction)

Assistant Service Manager

Electrical Service Manager

Registered Nurse (RN) Unit Supervisor - Emergency

Catering Customer Service Representative

Clinical Supervisor RN Labor & Delivery Full Time Days

Commercial Insurance Service Account Manager

Case Supervisor

RN Nurse Supervisor WEEKENDS

Laboratory Supervisor - Histology

X-ray Supervisor

Automotive Service Manager-NOVA| Salary+ Bonus

Applicant Services Supervisor

Service Manager

I want to receive the latest job alert for customer service supervisor in chantilly, va

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