Responsible for maintaining integrity of systems-of-systems by defining requirements architecture (consistent with the Enterprise Architecture (EA), (described in 1.0 above) and interfaces. Plans, implements, tests, documents, and maintains solutions to total systems or subsystems using internally created and/or commercial off-the-shelf products. Provides end-to-end project management support of the life cycle. Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.
Coordinates with other team members and ensures problem solution, appropriate risk reduction, and user satisfaction. Makes recommendations, if needed, on test and evaluation strategies for major systems' installations.
Analyses, designs, tests, and evaluates network systems such as satellite networks, local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems ranging from a connection between two offices in the same building to globally distributed networks, voice mail, and e-mail systems of a multinational organization. Performs network modeling, analysis, and planning including research related products and make necessary hardware and software recommendations.
Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
Ensures that adequate and appropriate planning is provided for hardware and communications for facilities. Prepares engineering plans and site installation technical design packages. Provides coordination in the analysis, acquisition and installation of hardware and software. Manages efforts of a staff engaged in facility additions, moves or changes including analysis, telecommunications (LAN, WAN, voice, video) planning, cabling, IT requirements, etc. Performs site surveys. Assesses and documents current site network configuration and user requirements.
Tasks:
- Identify and analyze all or part of a component's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration the special technology needs.
- Establish functional and technical specifications and standards, solve hardware and software interface problems, define input/output parameters, and ensure integration of the entire systems or subsystem.
- Work with other engineers, systems analysts, programmers, technicians, scientists and top-level managers in the design, testing and evaluation of systems.
- Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system, and make purchase recommendations.
- Provide frequent contact with customers, traceability within program documents, and the overall computing environment and architecture.
- Consult customers, visit workplaces or conduct surveys to determine present and future user needs.
- Manage and update the master schedule.
- Ensure coordination and information flow occurs between all programs and organizational managers.
- Estimate software-testing costs and schedule.
- Prepare milestone status reports and deliveries/presentations on the system test and evaluation concept to colleagues, subordinates, and end user representatives.
- Provide direction to test and evaluation support staff.
- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Design, configure, and test computer hardware, networking software and operating system software.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Confer with network users about how to solve existing system problems.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Train people in computer system use.
- Load computer tapes and disks, and install software and printer paper or forms.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Analyze equipment performance records to determine the need for repair or replacement.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Research new technology, and implement it or recommend its implementation.
- Maintain an inventory of parts for emergency repairs.
- Coordinate with vendors and with company personnel to facilitate purchases.
Knowledge, Skills and Abilities:
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Speaking - Talking to others to convey information effectively.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Time Management - Managing one's own time and the time of others.
- Coordination - Adjusting actions in relation to others' actions.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
Tools used in this occupation:
- Cable accessories - Cable verifiers
- Interferometers - Optical spectrum analyzers
- Network analyzers - Asynchronous transfer mode ATM analyzers; Bit error rate BER testers; Synchronous optical network SONET analyzers; T-Birds
- Power meters - Powerline monitors
- Protocol analyzers
Technology used in this occupation:
- Administration software - Cisco Systems CiscoWorks; Element management software; Network management software; Network shutdown software
- Configuration management software - Application management software; Automated installation software; Patch and update management software; Systems and applications migration software
- Network monitoring software - Ethereal; Multi-router traffic grapher MRTG software; Veritas NerveCenter; ZABBIX software
- Network security or virtual private network VPN management software - Intrusion prevention system IPS software; Network and system vulnerability assessment software; OpenService Open NerveCenter; Security incident handling software
- Transaction security and virus protection software - Encryption software; Packet filter software; Ping software; Root kit detection software
