Top 2925 Workforce manager Jobs in Chantilly, Va

Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Physical Therapy Director
The Centers for Advanced Orthopaedics LL —Rockville, MD
- Evenings as needed
- Clinic
- Recruiting
- Senior level
- Continuing education credits
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Quality Control Manager
BBCH —Washington, DC
- $130,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
Linguist - (Uzbek)
KACE —Ashburn, VA
- $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Program Assistant, Policy & Advocacy
The International Fund for Animal Welfare —Washington, DC
- $24.70 - $29.80 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Writing skills
- Office
- Paid parental leave
- Health insurance
14d
Quality Control Manager
BBCH —Alexandria, VA
- $130,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
Program Manager (PgM)
E Logic —Washington, DC
- Full-time
- Mentoring
- Contracts
- Senior level
Quick Apply
Linguist - (Uzbek)
KACE —Ashburn, VA
- $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Heavy Civil Project Manager
Thalle Construction Company —Virginia
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Superintendent - Federal Construction
BBCH —Alexandria, VA
- $130,000 - $160,000 a year
- Full-time
- Microsoft Word
- Background check
- Construction site
- Health savings account
- Disability insurance
Quick Apply
IT Project Lead, SME
Agile Defense —Washington, DC
- $210,000 - $250,000 a year
- Office
- Mentoring
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
Superintendent - Federal Construction
BBCH —Washington, DC
- $130,000 - $160,000 a year
- Full-time
- Microsoft Word
- Background check
- Construction site
- Health savings account
- Disability insurance
Quick Apply
Principal Group Product Manager, B2B (Auth0)
Okta —Washington, DC
- $194,000 - $266,200 a year
- Hybrid work
- Computer Science
- 5 years
- Master's degree
Quick Apply
General Superintendent-Service Projects
Vertical Mechanical Group Inc —Sterling, VA
- Full-time
- Hospitality
- CPR Certification
- Construction site
- Paid holidays
- Health insurance
Quick Apply
Linguist - (Acehnese)
KACE —Ashburn, VA
- $40 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Cybersecurity Manager
KBR —Washington, DC
- $213,785 - $320,620 a year
- Full-time
- 5 years
- Windows
- Bachelor's degree
- AD&D insurance
- Health insurance
Director, Compensation
PenFed Credit Union —McLean, VA
- $97,400 - $224,113 a year
- Overtime
- Microsoft Excel
- Research
- Office
- Paid parental leave
- Disability insurance
Clinical Nurse Manager (Permanent) - Quick Offer
InfiCare —Bethesda, MD
- $100,000 - $120,000 a year
- Full-time
- RN License
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Linguist - (Fuzhou)
KACE —Ashburn, VA
- $40 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply

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Remote Workforce Manager Federal Contact Center

ITCON Services -
Vienna, VA

Quick Apply

Job Details

Qualifications

Performance monitoring
Call center experience
Resource planning methods
Staff scheduling
Demand forecasting analysis
Data analytics demand planning
Bachelor's degree
Headcount forecasting
Business operations
Call center management
Strategic workforce planning

Full Job Description

ITCON Services is seeking an experienced Workforce Manager to lead workforce planning, forecasting, scheduling, and staffing optimization for a large-scale federal contact center operation.

The Workforce Manager will be responsible for ensuring staffing resources are effectively aligned with multi-channel demand across voice, email, chat, and IVR channels. This role will use workforce data, forecasting models, and real-time performance insights to ensure the contact center consistently achieves required service levels, operational performance metrics, occupancy targets, and customer experience goals.

The ideal candidate brings hands-on workforce management experience within a large, complex contact center environment and is comfortable balancing long-term workforce planning with real-time operational demands.

Key Responsibilities

Forecast Workforce Demand: Develop short- and long-term forecasts for call, email, chat, and other contact volumes using historical data, trends, seasonality, and anticipated business needs.
Develop Staffing & Capacity Plans: Create staffing models and schedules that align workforce capacity with forecasted demand, service-level requirements, and operational goals.
Manage Real-Time Workforce Performance: Monitor queues, staffing levels, schedule adherence, and service-level performance, making intraday staffing adjustments as needed.
Optimize Workforce Performance: Identify opportunities to improve staffing efficiency, utilization, occupancy, response times, and overall workforce effectiveness.
Analyze Workforce Data: Track and analyze workforce metrics, trends, and performance data to identify staffing gaps, risks, and opportunities for improvement.
Manage WFM Systems: Utilize workforce management platforms to support forecasting, scheduling, capacity planning, adherence monitoring, and reporting.
Partner with Operations Leadership: Collaborate closely with contact center leadership and operational teams to align staffing strategies with program requirements and performance objectives.
Support Performance Reporting: Develop and communicate workforce-related reports, forecasts, staffing recommendations, and performance insights to leadership.
Plan for Surges & Contingencies: Develop workforce strategies to support seasonal volume increases, emergency response requirements, unexpected demand, absenteeism, and other operational disruptions.
Drive Continuous Improvement: Evaluate workforce processes, tools, and methodologies and recommend improvements that increase efficiency, accuracy, and operational performance.

Education

Bachelor’s degree in Business, Operations Management, Statistics, Analytics, or a related field is required.

Required Experience

5–7 years of workforce management experience within a contact center or customer service environment.
3+ years of hands-on experience with workforce forecasting, capacity planning, and scheduling.
Experience supporting large-scale contact center operations of 100+ employees/FTEs.
Experience supporting multi-channel contact center environments, including voice, email, chat, and/or digital channels.
Demonstrated knowledge of contact center workforce metrics, including service level, occupancy, schedule adherence, shrinkage, utilization, response time, and related KPIs.
Hands-on experience with workforce management platforms such as NICE, Verint, Genesys WFM, or comparable systems.
Strong analytical skills with the ability to interpret workforce data, identify trends, and translate findings into actionable staffing recommendations.
Strong communication and collaboration skills with experience partnering with operations and program leadership.

Preferred Qualifications

Experience supporting federal government or other large, highly regulated contact center environments.
Experience with workforce reporting, dashboards, and data visualization tools.
Certified Workforce Management Professional (CWMP) or similar workforce management certification.
Lean Six Sigma or related process improvement certification.

Equal Opportunity Employer

ITCON Services, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected class under applicable law.

Quick Apply

Refine Your Search

workforce manager jobs in chantilly, va

Remote Workforce Manager Federal Contact Center

Physical Therapy Director

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Quality Control Manager

Linguist - (Uzbek)

Program Assistant, Policy & Advocacy

Quality Control Manager

Program Manager (PgM)

Linguist - (Uzbek)

Heavy Civil Project Manager

Superintendent - Federal Construction

IT Project Lead, SME

Superintendent - Federal Construction

Principal Group Product Manager, B2B (Auth0)

General Superintendent-Service Projects

Linguist - (Acehnese)

Cybersecurity Manager

Director, Compensation

Clinical Nurse Manager (Permanent) - Quick Offer

Linguist - (Fuzhou)

I want to receive the latest job alert for workforce manager in chantilly, va

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