Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Responsible for supporting the overall operation, maintenance, and repair of the hotel. This role focuses on guest room preventative maintenance, completing assigned work orders, and responding to guest service requests to ensure a safe, functional and well-maintained environment.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
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Assist with assigned maintenance projects and renovations as directed by the Chief Engineer.
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Perform preventative maintenance assignments on a schedule basis (e.g., “room care”).
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Respond promptly to guest maintenance requests and service calls.
- Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening).
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Perform basic repairs including carpentry, drywall, and painting.
- Adheres to all company policies and procedures.
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Follows safety and security procedures and rules.
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Knows department fire prevention and emergency procedures.
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Utilizes protective equipment.
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Reports unsafe conditions to supervisor.
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Reports accidents, injuries, near-misses, property damage or loss to supervisor.
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Provide a safe work environment by following all safety and security procedures and rules.
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All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
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Assists other Engineering Personnel when needed.
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Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.
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Be skilled in several areas such as carpentry, dry wall repair, painting, plumbing, and general maintenance.
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Previous hotel or facilities maintenance experience preferred but not required.
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Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
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Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
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Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
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Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
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Thorough knowledge of the layout of the building, sleeping and function rooms.
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Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
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Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
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Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
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Ability to follow written and or verbal instructions.
PHYSICAL DEMANDS
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Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
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Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces.
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Hearing and visual ability to observe and detect signs of emergency situations.
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Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.
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Grasping, lifting and holding tools and having good finger dexterity is required.
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Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
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Lifting and moving objects up to 100 pounds.
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Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
