Top 2560 program supervisor Jobs in chapel hill, nc

Call Center Manager
Sports Endeavors —Hillsborough, NC
- Full-time
- 5 years
- Experience equivalent to degree accepted
- Business Administration
Quick Apply
Environmental, Health & Safety Manager
REVERE SOUTH INC —Mebane, NC
- $81,800 - $107,500 a year
- Full-time
- 7 years
- Maintenance
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
2d
Event Security - Carter-Finley Stadium
BEST Crowd Management —Raleigh, NC
- From $17 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- High school diploma or GED
- Opportunities for advancement
- Flexible schedule
Manager in Training. Construction/Industrial Staffing Manager Relocation Required after Graduation
Action Labor and Staffing Connection —Durham, NC
- $45,000 - $125,000 a year
- Weekends as needed
- Clean driving record
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
7d
Clinical Manager
Voices Together —Chapel Hill, NC
- $83,000 - $88,000 a year
- Full-time
- Management
- Master's degree
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
6d
Program Specialist, Data Entry & Records, Part Time
Durham Technical Community College —Durham, NC
- $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- University
Child Care Attendant (Per Diem) - Northwest Cary Wellness Center
UNC Health —Chapel Hill, NC
- $17.60 - $24.29 an hour
- Part-time
- Inventory management
- BLS Certification
- In-person
7d
Mobile Crisis Management Specialty Team Licensed Clinician
Therapeutic Alternatives —Raleigh, NC
- $57,750 - $63,000 a year
- Full-time
- LMFT
- Master of Social Work
- Addiction Medicine
Board Certified Behavior Analyst (BCBA)
Mosaic Pediatric Therapy —Durham, NC
- $98,000 - $115,000 a year
- Full-time
- Mid-level
- Clinic
- Working with children
- Continuing education credits
- Health savings account
Quick Apply
Stationary Engineer - II
NVT Technologies, Inc. —Durham, NC
- From $42.09 an hour
- 12 hour shift
- Microsoft Outlook
- 5 years
- Pass drug screening
Quick Apply
Respiratory Therapy Supervisor - Nights
UHealthSolutions —North Carolina
- $80,000 - $95,000 a year
- Full-time
- BLS Certification
- Mid-level
- ACLS Certification
- Health insurance
- Dental insurance
Quick Apply
Restaurant General Manager
Zaxby's —Durham, NC
- Weekends as needed
- Background check
- Sales
- Fast casual restaurant
- Health savings account
- Paid holidays
4d
Bilingual Leasing Consultant
ML Property Group —Durham, NC
- $16 - $18 an hour
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health savings account
- Health insurance
Quick Apply
Sonographer/Registered Vascular Technologist - Outpatient Clinic - Crutchfield
Duke Health —Durham, NC
- Full-time
- Hospital
- BLS Certification
- No experience needed
Diesel Mechanic- Raleigh, NC
Transource Inc —Raleigh, NC
- $15 - $45 an hour
- Full-time
- CDL B
- Background check
- Clean driving record
- Wellness program
- Paid jury duty
Quick Apply
Hybrid Board Certified Behavior Analyst/ BCBA
BlueSprig —Raleigh, NC
- Up to $110,000 a year
- Full-time
- Mid-level
- US work authorization
- Pediatrics
- Continuing education credits
- Mileage reimbursement
Quick Apply
10d
Residential Professional Sales Representative
CertaPro Painters of Cary-Apex —Cary, NC
- $60,000 - $85,000 a year
- Weekends as needed
- Carpentry
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Health Education and Aging Resource Team Registered Nurse Team Lead
Therapeutic Alternatives —North Carolina
- $50,000 - $55,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
NC Pre-K Teacher (Must have Bachelor's in Early Childhood Edu, Preschool)
Telamon Corporation —Cary, NC
- $24.56 an hour
- Full-time
- Bilingual
- Background check
- Classroom
- Health savings account
- Health insurance
Quick Apply
7d
Hybrid Board Certified Behavior Analyst/ BCBA
BlueSprig —Cary, NC
- Up to $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Pediatrics
- Continuing education credits
- Mileage reimbursement
Quick Apply
2d

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program supervisor jobs near chapel hill, nc

Call Center Manager

Sports Endeavors -
Hillsborough, NC

Quick Apply

Job Details

Full-time

Qualifications

Performance dashboard reports
Managing teams in a customer support role
Coaching
Resource planning methods
Staff scheduling
Team scheduling
Metrics Reporting
Frontline customer support management
Reporting and dashboarding tools
Inclusive leadership practices
Team development
Quality performance measurement
Telephone systems
Capacity planning
Call center management
Team building

Full Job Description

Manager, Contact Center
Location: Hillsborough, NC (On-Site)

About Sports Endeavors
Since 1984, Sports Endeavors has been the leader in providing sports gear to players, teams, and fans around the world. We have grown through our brand retail websites and catalogs into one of the most recognized names in the industry.
Our Contact Center team operates on a simple but powerful belief: team members come first. When we invest in our people, our people invest in our customers. That philosophy drives everything from how we coach to how we measure success, and it is the foundation of the legendary service experience we deliver every day.
This is not a role for someone who manages from a distance. We are looking for a hands-on leader who energizes the floor, holds the standard, and builds the kind of team culture that performs under pressure, especially when peak season arrives and the stakes are at their highest.

Position Overview
The Manager, Contact Center is the operational heartbeat of our assisted service team. This is a people-first leadership role responsible for the day-to-day performance, culture, and execution of our phone and email contact center. You will manage supervisors and an agent population that scales from 35 to 90 during peak season.
This role works in close partnership with the Director of Customer Experience & PMO, who owns CX strategy, experience standards, and technology. The Manager, Contact Center translates that strategy into daily operational reality, making sure the floor is staffed, performing, and consistently delivering the legendary service experience Sports Endeavors is known for.
The right candidate leads with presence, coaches with intention, and takes real satisfaction in building a team that executes at a high level, shift after shift and season after season.

Key Responsibilities
People Leadership & Supervisor Development

Lead, coach, and develop supervisors through weekly one-on-ones, structured feedback, and performance reviews.
Build a high-accountability, team-first culture grounded in consistency, fairness, and trust.
Champion a non-biased, equitable work environment where every team member is set up to succeed.
Own agent and supervisor performance management from end to end, including recognition programs, corrective action, and performance improvement plans.
Model the behaviors you expect. This team takes its cues from how leadership shows up on the floor.

Daily Operations & Floor Management

Own day-of operational decisions including staffing adjustments, queue management, and real-time issue resolution.
Serve as the primary escalation point for supervisors handling complex customer, fraud, and order management situations.
Maintain operational readiness across phone and email channels, making sure SLAs and quality targets are met consistently.
Partner with Workforce Management on scheduling, overtime approvals, attrition monitoring, and capacity planning.
Keep a close eye on contact drivers across fraud, payments, and order management, and surface emerging trends to leadership.

Seasonal & Peak Readiness

Lead peak season operational planning including staffing ramp, training readiness, and floor execution.
Partner with HR and recruiting seasonal hiring classes and own new hire readiness alongside training leads.
Make sure the team can scale from 35 to 90-plus agents without losing quality or service consistency.
When peak arrives, this role is on the floor leading from the front.

Performance Management & Reporting

Conduct weekly performance reviews at both the agent and supervisor level and drive action plans where gaps exist.
Maintain and deliver the daily operations report and build your supervisors' ability to use performance data in their own coaching.
Monitor key metrics including SLA, CSAT, QA, FCR, and cost per contact, and take action when targets are at risk.
Partner with the CX Director on KPI target-setting and QA program execution and bring those standards to life in daily coaching conversations.

Cross-Functional Partnership

Represent the contact center in cross-functional conversations and bring an operational perspective to the table.
Partner with Order Management, Fraud, and Payments teams on policy alignment and escalation resolution.
Share ground-level insight with the CX Director on what agents are hearing and what customers are experiencing, so that feedback can shape strategic priorities.

Qualifications
Required

5 or more years of contact center experience, including at least 3 years in a management role with direct oversight of supervisors.
Proven experience scaling teams through peak, seasonal, or high-volume surge periods.
Solid workforce management skills including scheduling, capacity planning, real-time adherence, and overtime management.
Experience owning a quality assurance program, including scoring frameworks, coaching integration, and continuous improvement.
Hands-on experience with an enterprise CCaaS telephony platform.
Strong coaching instincts and a track record of developing supervisors and building team accountability.
Comfortable working with dashboards, scorecards, and reporting tools to drive performance decisions.
Able to work on-site in Hillsborough. This is a floor-first leadership role.
Committed to building a fair, equitable, and inclusive team environment.

Strongly Preferred

Experience managing multiple channel operations at the same time.
Background in sports, retail, or e-commerce contact center environments.
Familiarity with workforce management and QA platforms.
CRM case management experience including ticketing, workflow, and SLA tracking.
Familiarity with AI-assisted contact center platforms and a track record of adopting new technology quickly
Business Administration or other relevant degree, or equivalent work experience.

What Makes Someone Successful in this Role
The right person for this role genuinely believes that team members come first. When you invest in your people, your people invest in your customers. That is not a slogan here. It is how we operate, and the Contact Center Manager is one of its most important champions.

They lead with presence. They are on the floor, visible, and known to their team. They hold standards without eroding trust, and they invest in their supervisors' growth because a strong supervisor bench is how the floor performs when it matters most.

They are just as comfortable pulling a report as they are running a coaching session. They find meaning in execution, in consistency, and in building a team that delivers legendary service not just during peak season, but every single day.

Quick Apply

Refine Your Search

program supervisor jobs in chapel hill, nc

Call Center Manager

Environmental, Health & Safety Manager

Event Security - Carter-Finley Stadium

Manager in Training. Construction/Industrial Staffing Manager Relocation Required after Graduation

Clinical Manager

Program Specialist, Data Entry & Records, Part Time

Child Care Attendant (Per Diem) - Northwest Cary Wellness Center

Mobile Crisis Management Specialty Team Licensed Clinician

Board Certified Behavior Analyst (BCBA)

Stationary Engineer - II

Respiratory Therapy Supervisor - Nights

Restaurant General Manager

Bilingual Leasing Consultant

Sonographer/Registered Vascular Technologist - Outpatient Clinic - Crutchfield

Diesel Mechanic- Raleigh, NC

Hybrid Board Certified Behavior Analyst/ BCBA

Residential Professional Sales Representative

Health Education and Aging Resource Team Registered Nurse Team Lead

NC Pre-K Teacher (Must have Bachelor's in Early Childhood Edu, Preschool)

Hybrid Board Certified Behavior Analyst/ BCBA

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