Top 6 Senior technical support Jobs in Chapel Hill, Nc

Senior Specialist, Manufacturing Technical Support
Novartis —Durham, NC
- $108,500 - $201,500 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
- 401(k) matching
21h
Senior Network Operations Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $80,000 - $84,400 a year
- Full-time
- Hybrid work
- System design
- Office
- Windows
- Health insurance
- Retirement plan
13d
Senior Production Support Engineer - Assistant Vice President
Deutsche Bank —Cary, NC
- $100,000 - $153,000 a year
- Full-time
- Hybrid work
- Office
- Java
- Continuous improvement
- Health insurance
- Work from home
22h
Senior Technical Lead
EisnerAmper LLP —Burlington, NC
- Full-time
- Hybrid work
- 7 years
- Azure
- Computer Science

Other jobs to consider

Find your next job by exploring related positions.

Senior Software Engineer, Windows/Desktop Applications - Chapel Hill, NC, USA
Speechify —Chapel Hill, NC
Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
$140,000 - $200,000 a year
1d
Sr. Technical Functional Analyst
MetLife —Cary, NC
BA/BS in Computer Science, Information Systems or related field. 5 years of experience as a technical or functional analyst in technology-driven environment.
$90,000 - $120,000 a year
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Min 3 yrs of experience in direct contact customer technical support. Provide direct process and technical support for members of the Huntington executive…
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
Experience performing inventory audits, user audits, or software license reviews. CompTIA A+ or equivalent technical certification.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical support in chapel hill, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near chapel hill, nc

Assistant Vice President jobs in Cary, NC

Carlton Senior Living jobs in Elk Grove, CA

It Support jobs in Syracuse, NY

Senior Technical Support jobs in Richmond, VA

It Support jobs in Augusta, GA

Senior Technical Support jobs in Tempe Junction, AZ

Senior Technical Support jobs in Michigan

Senior Technical Support jobs in Oakland, CA

Technical Writer jobs in Albuquerque, NM

Senior Network Analyst jobs in Annapolis, MD

Network Engineer jobs in Bakersfield, CA

Network Engineer jobs in Minneapolis, MN

Senior Network Analyst jobs in Batavia, IL

Data Analyst jobs in Columbus, GA

Senior Network Analyst jobs in Los Angeles, CA

Network Engineer jobs in Seattle, WA

Senior Network Analyst jobs in Detroit, MI

Epa Lead Inspector jobs in New York, NY

It Technical Support jobs in Green Bay, WI

Senior Technical Lead jobs in Stamford, CT

Senior Specialist, Manufacturing Technical Support

Novartis -
Durham, NC

Apply Now

Job Details

Full-time
$108,500 - $201,500 a year
21 hours ago

Benefits

Health insurance
401(k) matching

Qualifications

Biotechnology
Content creation for technical audiences
Defect resolution root cause analysis
Document control experience within pharmaceutical industry
Pharmaceutical regulatory compliance
Preventive action implementation
Technical writing experience within manufacturing
Production deviation management
Six Sigma methodology implementation
Corrective and preventive actions (CAPA)
Manufacturing facility experience
Records management
Pharmaceutical company experience
Quality assurance experience within pharmaceutical industry
Compliance documentation
Technical troubleshooting support
Root cause analysis
Quality improvement programs in engineering
FDA regulations
Pharmaceutical manufacturing facility experience
Engineering manufacturing support

Full Job Description

Summary

Imagine being the go-to expert who helps bring life-changing medicines to patients without interruption. As a Senior Specialist, Manufacturing Technical Support, you will play a critical role at the heart of our manufacturing operations, partnering closely with production teams to ensure every batch is delivered safely, efficiently, and in full compliance with quality standards. This is an opportunity to apply your technical expertise, drive continuous process improvements, solve complex manufacturing challenges, and influence the performance of innovative biopharmaceutical products in a highly regulated environment. Your work will directly contribute to operational excellence and our mission to reimagine medicine for patients around the world.

About the Role

Location:

This position will be located in Durham, NC and will be an onsite role.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Key Responsibilities:

Provide frontline technical support to manufacturing teams to ensure safe, compliant, and on-time batch execution.
Serve as the SME for assigned products and processes, driving technical excellence and process knowledge.
Review and maintain master manufacturing documents, including MBRs, BOMs, and manufacturing recipes.
Monitor critical process parameters and ensure compliance with approved manufacturing instructions and quality requirements.
Lead and support manufacturing investigations, root cause analyses, and timely CAPA implementation.
Assess technical changes and ensure execution through established change control procedures.
Develop, review, and continuously improve manufacturing SOPs and electronic batch records.
Support ongoing process verification through data analysis, product performance monitoring, and CAPA effectiveness tracking.
Perform technical assessments and resolution of process-related issues, including deviations, complaints, OOS, and OOE events.
Lead or support process validations, technology transfers, new technology implementation, and continuous improvement initiatives while maintaining GMP inspection readiness.

Essential Requirements:

Bachelor's degree in Engineering or Life Sciences with 7+ years of experience in biopharmaceutical GMP manufacturing operations.
Demonstrated experience developing, revising, and maintaining manufacturing documentation in a regulated environment.
Proven experience investigating complex manufacturing deviations and driving timely CAPA implementation.
Strong knowledge of FDA regulations, GMP requirements, and quality management systems.
Experience providing technical process support within a pharmaceutical or biotechnology manufacturing facility.
Working knowledge of Quality by Design (QbD) principles, Six Sigma methodologies, and operational excellence tools.
Excellent written and verbal communication skills with strong technical writing capabilities.
Ability to travel up to 20% to support activities at internal sites, vendor locations, and CMOs.

Novartis Compensation and Benefit Summary:

The salary for this position is expected to range between $108,500 and $201,500 annually

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

#LI-Onsite

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Division

Operations

Business Unit

Production / Manufacturing

Location

USA

State

North Carolina

Site

Durham

Company / Legal Entity

U473 (FCRS = US473) Novartis Gene Therapies

Functional Area

Technical Operations

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

senior technical support jobs in chapel hill, nc

Senior Specialist, Manufacturing Technical Support

Senior Network Operations Analyst

Senior Production Support Engineer - Assistant Vice President

Senior Technical Lead

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical support in chapel hill, nc

Explore jobs in more locations

Summary

About the Role

Job Seeker Tools

Employer Tools

Browse

Stay Connected