Top 728 Director, patient experience design & optimization Jobs in Chapel Hill Nc

Director, Patient Experience Design & Optimization
Biogen —Research Triangle Park, NC
- $188,000 - $259,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business Administration
- Paid parental leave
- Employee stock purchase plan
Assistant Director of Nursing
The Forest at Duke —Durham, NC
- Online Application
- Background check
- Nursing
- Skilled nursing facility
- Disability insurance
- Health insurance
Assistant Director of Nursing
The Forest at Duke —Durham, NC
- $96,000 - $98,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Claims Director
Divers Alert Network (DAN) —Durham, NC
- Up to $130,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
RN Director of Operations Home Health $5K Sign on Bonus
Amedisys —Durham, NC
- $90,000 - $110,000 a year
- Full-time
- RN License
- Mid-level
- Home Health
- Mileage reimbursement
- Paid parental leave
Physical Therapist - Outpatient Clinic Director
Select Physical Therapy —Durham, NC
- $80,000 - $95,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Loan repayment program
Quick Apply
Director and Lead of Homeowner Association (HOA) Property Management
Block & Associates Realty —Cary, NC
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Service Director
Woodward Management Partners —Apex, NC
- $33 - $36 an hour
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Assistant Director of Nursing
Alamance Health Care Center —Burlington, NC
- $98,000 - $105,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Resident Care Director
Calyx Senior Living —Durham, NC
- Full-time
- RN License
- Mid-level
- LPN
Quick Apply
17h
CAMP ROYALL DIRECTOR
AUTISM SOCIETY OF NC INC —Moncure, NC
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
7d
Director of Operations (Manufacturing)
DSA Doors —Raleigh, NC
- Senior level
Quick Apply
Clinical Director $85K-95K
Haven House Services —Raleigh, NC
- $85,000 - $95,000 a year
- Full-time
- Background check
- Master's degree
- Recruiting
- Health savings account
- Health insurance
Quick Apply
8d
Medical Director
VOANS, Senior Community Care of NC —Durham, NC
- $248,000 - $298,000 a year
- Full-time
- Medicine
- Administrative experience
- Driver's License
- Wellness program
- Paid holidays
Quick Apply
Director of Financial Planning & Analysis
Investors Title Insurance Company —Morrisville, NC
- Full-time
- Hybrid work
- CPA
- Residential
- Finance
Quick Apply
Executive Director, Therapeutic Commercial Lead - US -Remote
Thermo Fisher Scientific —North Carolina
- $186,700 - $248,900 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Travel
- Commuter assistance
- Paid parental leave
5h
Clinical Director
Red Oak Recovery Center —Durham, NC
- $90,000 - $100,000 a year
- Full-time
- LMFT
- CPR Certification
- Addiction Medicine
- Loan repayment program
- Health insurance
Medical Director, PACE | Up to $298K
Covelo Direct —Durham, NC
- $248,000 - $298,000 a year
- Full-time
- Medicine
- Primary Care
- Adults
- Health insurance
- Dental insurance
Quick Apply
6h
Finance Director (Contract-to-Hire)
Habitat for Humanity of Durham —Durham, NC
- $80,000 - $85,000 a year
- Contract
- Background check
- CPA
- 5 years
Quick Apply
Test Engineering Lead
Teleflex —Morrisville, NC
- Bachelor of Science
- Engineering
- English
Quick Apply

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director, patient experience design & optimization jobs near chapel hill nc

Director, Patient Experience Design & Optimization

Biogen -
Research Triangle Park, NC

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Job Details

Full-time
$188,000 - $259,000 a year

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Optimizing workflow processes
Process design
Bachelor's degree
Data interpretation
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Cross-functional communication
Experience design

Full Job Description

About This Role: As the Director of Patient Experience (PX) Design & Process Optimization, you will spearhead the strategy, design, and enhancement of the end-to-end patient experience within our Patient Services organization. You will play an integral role in defining how we measure PX effectiveness, identify opportunities for operational enhancement, and optimize content and messaging across various touchpoints. Your efforts will ensure experiences are consistent, empathetic, and aligned with industry best practices. Acting as a cross-functional leader and trusted partner, you will collaborate with Patient Services, Commercial, Compliance, Marketing, and Technology teams to drive alignment, change adoption, and measurable impact. Additionally, you will manage a small team of PX and process excellence professionals. This role is vital to delivering Patient Services excellence and differentiation, contributing significant value to patients, brands, and the enterprise.

What You’ll Do:

Lead therapeutic area-specific PX touchpoint management and optimization, ensuring alignment with our overarching PX strategy.
Support and inform PX touchpoint mapping across patient journeys, including processes, handoffs, and customer interactions.
Partner with Data Science & Operations to assess the effectiveness of patient touchpoints using quantitative and qualitative insights.
Identify experience gaps and optimization opportunities; develop clear business cases for change grounded in data and patient impact.
Define and track impact metrics to measure the effectiveness of experience improvements over time.
Own the end-to-end acquisition experience strategy, focusing on process and patient experience optimization.
Establish and oversee program KPIs, ensuring execution and accountability.
Partner with Data Science to evaluate the effectiveness of adherence programs and identify opportunities for improvement.
Lead end-to-end process reviews to identify friction points across Patient Services.
Oversee development and optimization of talking points, scripts, templates, and educational content used in patient interactions.
Maintain a deep understanding of PX trends, regulatory shifts, and competitive approaches across the healthcare ecosystem.
Build, develop, and manage the PX Design & Governance team, fostering a patient-first culture and high employee engagement.

Who You Are: You are a visionary leader with a passion for transforming patient experiences. You possess a strategic mindset and thrive in cross-functional settings, where you can drive alignment and inspire change. Your analytical skills allow you to identify opportunities for improvement, while your empathetic approach ensures that patient interactions are meaningful and impactful. You are committed to fostering a culture of high performance and engagement within your team, placing the patient at the center of all initiatives.

Required Skills:

10+ years of experience in patient experience design and process optimization.
Proven leadership experience managing cross-functional teams.
Strong analytical skills, with the ability to leverage data insights to drive decision-making.
Exceptional communication skills, both written and verbal.
Bachelor’s degree in Healthcare Management, Business Administration, or a related field.

Preferred Skills:

Experience with automation, self-service, and AI-enabled insights in healthcare settings.

Job Level: Management

Additional Information

The base compensation range for this role is: $188,000.00-$259,000.00

Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being ; including, but not limited to:

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

Apply Now

Refine Your Search

director, patient experience design & optimization jobs in chapel hill nc

Director, Patient Experience Design & Optimization

Assistant Director of Nursing

Assistant Director of Nursing

Claims Director

RN Director of Operations Home Health $5K Sign on Bonus

Physical Therapist - Outpatient Clinic Director

Director and Lead of Homeowner Association (HOA) Property Management

Service Director

Assistant Director of Nursing

Resident Care Director

CAMP ROYALL DIRECTOR

Director of Operations (Manufacturing)

Clinical Director $85K-95K

Medical Director

Director of Financial Planning & Analysis

Executive Director, Therapeutic Commercial Lead - US -Remote

Clinical Director

Medical Director, PACE | Up to $298K

Finance Director (Contract-to-Hire)

Test Engineering Lead

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