Top 83 Senior director Jobs in Chapel Hill Nc

Sr Director, Client Services, Call Center
IQVIA —Durham, NC
- $116,600 - $324,800 a year
- Full-time
- Remote
- Sales
- Bachelor's degree
- Travel
- Work from home
2d
Senior Director, Product Management
Digital Turbine —Durham, NC
- $259,000 - $310,000 a year
- Full-time
- Hybrid work
- Product management
- Mentoring
- Senior level
Sr. Director, HUB Services
IQVIA —Durham, NC
- $116,600 - $324,800 a year
- Full-time
- Remote
- Sales
- Bachelor's degree
- Senior level
- Work from home
Senior Director, Integrated Platforms & Information Management, MedTech
IQVIA —Durham, NC
- $134,600 - $374,900 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Senior level
- Work from home
3d
Senior Director, HR Business Partner (Raleigh, NC)
Thermo Fisher Scientific —Morrisville, NC
- $175,000 - $250,000 a year
- Full-time
- Background check
- Internal Medicine
- Pass drug screening
- Relocation assistance
- Work from home
Senior Scientific Director, Medical Affairs
Definium Therapeutics —Durham, NC
- $200,000 - $280,000 a year
- Remote
- Medicine
- Psychiatry
- 11+ years
- Health insurance
- Dental insurance
13d
Senior Director, Customer Success (RapidScale)
Cox Communications —Raleigh, NC
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
12d
Senior Delivery Director - General Medicine
Fortrea —Durham, NC
- $213,000 - $253,000 a year
- Full-time
- Office
- Bachelor's degree
- Doctor of Philosophy
Medical Director
VOANS, Senior Community Care of NC —Durham, NC
- $248,000 - $298,000 a year
- Full-time
- Medicine
- Administrative experience
- Driver's License
- Wellness program
- Paid holidays
Quick Apply
Resident Care Director
Calyx Senior Living —Durham, NC
- Full-time
- RN License
- Mid-level
- LPN
Quick Apply
3d
RN Wellness Director - $5000 Hiring Bonus
Brookdale Senior Living Inc. —Durham, NC
- Full-time
- Military encouraged
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Executive Director (Full-Time) - Mebane Ridge
Navion Senior Solutions —Mebane, NC
- Full-time
- Computer literacy
- Business development
- Senior level
- Disability insurance
- Health insurance
Quick Apply
12d
Regional Sales Director
Calyx Senior Living —Raleigh, NC
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
Quick Apply
3d
Executive Director - Carolina Reserve of Durham
Navion Senior Solutions —Durham, NC
- Full-time
- Computer literacy
- Business development
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
Senior Director, Field VEOR
Definium Therapeutics —Durham, NC
- $283,963 - $313,100 a year
- Remote
- 7 years
- Psychiatry
- Doctor of Philosophy
- Health insurance
- Dental insurance
Senior Risk Management Director
United Therapeutics —Research Triangle Park, NC
- $215,000 - $260,000 a year
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Senior Associate Athletic Director of Marketing and Content
University of North Carolina at Chapel Hill —Chapel Hill, NC
- Full-time
- Marketing
- Master's degree
- University
- Health insurance
- Retirement plan
Senior Director, Business Partner
Worldwide Clinical Trials —Durham, NC
- Full-time
- 7 years
- Bachelor's degree
- Travel
Senior Director, Clinical Development
Asahi Kasei —Cary, NC
- $300,000 - $350,000 a year
- Full-time
- Hybrid work
- Medicine
- 7 years
- Business development
- Health insurance
Senior Director of Business Development
KBR —Raleigh, NC
- $200,000 - $350,000 a year
- Full-time
- Engineering
- 11+ years
- Finance
- AD&D insurance
- Health insurance

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senior director jobs near chapel hill nc

Sr Director, Client Services, Call Center

IQVIA -
Durham, NC

Apply Now

Job Details

Full-time
$116,600 - $324,800 a year
2 days ago

Benefits

Work from home

Qualifications

Managing teams in a customer support role
Team leadership
Frontline customer support management
Managing clients in a customer support role
Team development
Patient experience leadership
Bachelor's degree
Project management experience in healthcare
Managing projects
Patient services management
Customer satisfaction improvement
Cross-functional collaboration
Call center management
Senior leadership
Team building

Full Job Description

Durham, United States of America | Full time | Home-based | R1554826

Job Overview
Responsible for executing the patient services strategy for our affordability copay call center. Accountable for the success and execution of the existing programs, implementation of new programs, and the development of leadership teams. Qualified candidates will have significant call center and leadership experience. This resource sits within IQVIA’s Patient Support Services Center of Excellence and is remote with travel requirements.

Essential Functions
• Provide oversight to one or more clients, in the Pharmaceutical or Medical Device industry, in the implementation and delivery of patient services programs
• Primary point of contact between clients and internal stakeholders
• Collaborates with clients to proactively identify business opportunities
• Ensures that Client Service team is fully staffed, trained and deployed to maximize account coverage
• Collaborates to ensure continuous improvement of client services and delivery
• Identifies areas of insights for clients from program reports and leads consultative discussions and shares recommendations to improve the patient experience
• Meets or exceeds assigned revenue and profit targets by offering and delivering insightful, value-added solutions that address complex client issues
• Directs and coordinates the customer service and productions/fulfillment activities of the department through subordinate managers and team members
• Reviews analyses of activities, costs, quality, operations, and forecast data to determine department progress toward stated goals and objectives
• Confers with Sales and other production departments to review achievements and discuss required changes in sales goals or objectives resulting from current status and conditions
• Interacts regularly with internal and external senior executives

Qualifications
• Bachelor's Degree required
• 10 years prior experience in patient support services required
• Experience cultivating a positive culture while developing and managing leaders required
• Core understanding of how products are covered and paid for by both public and private insurers
• Proven consultative approach to client and program management
• Experience in multiple patient service offerings; patient assistance, copay, reimbursement, adherence and education
• Clear understanding of quality and compliance as they relate to patient support programs
• Understanding of call center operations and how to operate when a business continuity event occurs
• Embraces a culture of giving and receiving feedback to improve performance
• Strong problem-solving skills combined with a positive mindset
• US Remote with approximately 20% travel throughout the United States and 10% International
• People management, developing leaders, a strong focus on team building
• Ability to effectively work within a complex, matrix environment
• Strong communication skills, including ability to present and deal tactfully with clients
• Project management experience in overseeing or contributing in complex, multi-discipline projects

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $116,600.00 - $324,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

senior director jobs in chapel hill nc

Sr Director, Client Services, Call Center

Senior Director, Product Management

Sr. Director, HUB Services

Senior Director, Integrated Platforms & Information Management, MedTech

Senior Director, HR Business Partner (Raleigh, NC)

Senior Scientific Director, Medical Affairs

Senior Director, Customer Success (RapidScale)

Senior Delivery Director - General Medicine

Medical Director

Resident Care Director

RN Wellness Director - $5000 Hiring Bonus

Executive Director (Full-Time) - Mebane Ridge

Regional Sales Director

Executive Director - Carolina Reserve of Durham

Senior Director, Field VEOR

Senior Risk Management Director

Senior Associate Athletic Director of Marketing and Content

Senior Director, Business Partner

Senior Director, Clinical Development

Senior Director of Business Development

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