Top 8 Helpdesk technician Jobs in Chardon Oh

Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Quick Apply
6d
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
IT Technician 4- Customer Support Services
Case Western Reserve University —Cleveland, OH
- From $22.13 an hour
- Overtime
- Clean driving record
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
23h

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Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory. Eagerness to learn and develop technical skills.
$55,000 - $65,000 a year
Quick Apply
6d
Business Systems & AI Integration Manager
Snider-Blake Personnel —Independence, OH
3+ years of experience working with business software, enterprise systems, software implementations, staffing technology, technical support, systems…
$75,000 - $90,000 a year
Quick Apply
7d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
Quick Apply
13d

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helpdesk technician jobs near chardon oh

Help Desk Technician (Level 1)

Integra Testing Services
Mentor, OH

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Job Details

Full-time
$55,000 - $65,000 a year
6 days ago

Qualifications

Windows
Incident Escalation
Printer (troubleshooting support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Desktop administration
Escalation handling
Peripheral hardware support

Full Job Description

Position Summary

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.

Key Responsibilities

End-User and Desktop Support

Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Assist with basic workstation setup, software installation, and device configuration
Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support

Perform password resets and assist users with MFA enrollment and sign-in issues
Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
Support onboarding and offboarding activities, including equipment setup and account activation
Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation

Log, categorize, and track all support requests in the IT service management (ITSM) platform
Follow standard operating procedures and knowledge base articles to resolve recurring issues
Keep users informed of ticket status and expected resolution timelines
Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support

Prepare, image, and deploy workstations and peripherals for new and existing users
Track hardware assets and assist with inventory and basic stock management
Support conference room AV setup and basic connectivity issues

Required Qualifications

1–2 years of help desk, customer service, or IT support experience
Basic understanding of Windows 10/11 and Microsoft 365 applications
Familiarity with common desktop hardware, printers, and peripherals
Strong customer-service orientation with clear written and verbal communication skills
Ability to follow documented procedures and escalate issues appropriately
High school diploma or equivalent experience

Preferred Qualifications

Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
Experience supporting remote and hybrid users
Prior IT internship, technical lab, or home-lab experience

Core Competencies

Friendly, patient, customer-focused attitude
Eagerness to learn and develop technical skills
Strong organizational skills and consistent follow-through
Ability to explain technical steps in clear, plain language
Dependable team player

Quick Apply

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helpdesk technician jobs in chardon oh

Help Desk Technician (Level 1)

ARTLENS Gallery Technician (Part-time)

Desktop Support Engineer (1-Year Contract )Solon,Ohio

IT Technician 4- Customer Support Services

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