Top 9 Customer success manager Jobs in Charles Town, Wv

Senior Client Success Manager
SOCSOTER INC —Hagerstown, MD
- $65,000 - $110,000 a year
- Full-time
- 5 years
- Conflict management
- Senior level
Quick Apply
Account Manager - State Farm Agent Team Member
Kasey Crafts - State Farm Agent —Ranson, WV
- $44,000 - $64,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
T.D. Clayton - State Farm Agent —Winchester, VA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Ryan Meyer - State Farm Agent —Winchester, VA
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8d
Account Manager - State Farm Agent Team Member
Kathy Schultze - State Farm Agent —Frederick, MD
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid holidays
- Health insurance
Quick Apply
5d

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customer success manager jobs near charles town, wv

Senior Client Success Manager

SOCSOTER INC -
Hagerstown, MD

Quick Apply

Job Details

Full-time
$65,000 - $110,000 a year

Qualifications

Revenue growth
Managing customer accounts
Customer retention strategy
Conflict management
Enterprise sales
Account management
Senior leadership

Full Job Description

Description:

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ensures client retention, new customer expansion, operational alignment, and cross-department execution.

This individual serves as both a trusted advisor to clients and a leader within SOCSoter, driving accountability, process improvement, and performance across the client lifecycle. The ideal candidate is relationship-driven, operationally strong, and passionate about building scalable success systems.

Key Responsibilities

Client Leadership

Own and manage a portfolio of strategic client accounts
Serve as executive-level client contact and trusted advisor
Drive renewals, retention, and expansion opportunities
Lead quarterly business reviews and strategic planning meetings
Develop and execute measurable client success plans
Monitor account health, engagement, and performance metrics
Identify risks early and proactively manage escalations
Advocate internally for client needs and priorities
Drive new customer engagement

Internal Team Leadership

Manage SOCSoter Sales & Internal Processes team members
Establish accountability frameworks and performance standards
Improve internal workflows tied to onboarding, renewals, and service delivery
Align cross-functional teams around client success outcomes
Support training and professional development of team members
Drive continuous improvement in client lifecycle processes

Operational Excellence

Ensure successful onboarding and adoption of services
Maintain accurate CRM and client documentation
Track KPIs related to retention and satisfaction
Partner with leadership on scaling client success strategy
Standardize internal communication and execution models

Requirements:

Required Qualifications

5+ years experience in client success, account management, or customer success
Prior leadership or team management experience
Experience managing enterprise or strategic accounts
Strong executive communication and presence
Proven success in retention and revenue expansion
Exceptional problem-solving and conflict resolution skills
Ability to manage multiple priorities in a fast-paced environment
Data-driven decision-making mindset

Preferred Qualifications

Experience in cybersecurity, compliance, or managed services
Familiarity with SaaS or recurring revenue business models
CRM proficiency (HubSpot, Salesforce, or equivalent)
Project or operations management experience

Key Performance Indicators

Client retention rate
Net revenue retention / expansion
Client satisfaction scores
Renewal performance
Internal process efficiency metrics
Team performance and development benchmarks

What Success Looks Like

Clients view SOCSoter as a strategic partner
Renewals are predictable and proactive
Risks are identified early and resolved quickly
Internal teams operate with clarity and accountability
Scalable processes support growth without sacrificing service quality

Quick Apply

Refine Your Search

customer success manager jobs in charles town, wv

Senior Client Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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