Top 60 Guest service agent Jobs in Charleston, Sc

Guest Service Agent
The Meeting Street Inn —Charleston, SC
- $17.50 - $18.00 an hour
- Weekends as needed
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Francis Marion Hotel —Charleston, SC
- $21 an hour
- Full-time
- Hotel
- In-person
- Reliable transportation
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Residence Inn Downtown Charleston —Charleston, SC
- $17 an hour
- Residential
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Guest Service Agent
Homewood Suites Historic Downtown Charleston —Charleston, SC
- Part-time
- Hotel
- Entry level
Front Desk Agent
Hotel Richemont —Charleston, SC
- $16 - $18 a week
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick Apply
Hotel Front Desk Agent
TownePlace Suites by Marriott —Charleston, SC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
DoubleTree by Hilton North Charleston Convention Center —North Charleston, SC
- From $15 an hour
- Full-time
- Background check
- Research
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island
Hilton —Charleston, SC
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Homewood Suites By Hilton North Charleston —North Charleston, SC
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
DoubleTree By Hilton Hotel & Suites Charleston Airport —North Charleston, SC
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Elliott House Inn —Charleston, SC
- Full-time
- English
- Mid-level
- Hotel
Guest Services Agent
Holiday Inn Charleston - Riverview —Charleston, SC
- $16 - $17 an hour
- Part-time
- Basic math
- English
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Meeting Street Inn —Charleston, SC
- Full-time
- English
- Hotel
- High school diploma or GED
Guest Service Agent
The Dunlin —Johns Island, SC
- $19 an hour
- Full-time
- English
- Residential
- 1 year
- Free parking
- Paid holidays
Quick Apply
Guest Service Agent
Springhill Suites Downtown Charleston —Charleston, SC
- $16 an hour
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent/Concierge
French Quarter Inn —Charleston, SC
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Free parking
Front Desk Agent
Springhill Suites by Marriott Charleston Airport & Convention Center —North Charleston, SC
- $16.00 - $16.50 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Full-Time Guest Service Agent
The Mills House —Charleston, SC
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
3d
Guest Services Agent
Hyatt Place Mount Pleasant Towne Centre —Mount Pleasant, SC
- $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Leadership
- Paid training
- Health insurance
Quick Apply
9d
Guest Services Agent
Naman Hotels —North Charleston, SC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Guest Service Agent

The Meeting Street Inn
Charleston, SC

Quick Apply

Job Details

Full-time
$17.50 - $18.00 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee discount
Flexible schedule

Qualifications

Visitor query response
Property management tools
Answering guest questions
High school diploma or GED
Driver's License
Telephone systems
Balancing end-of-day transactions

Full Job Description

THIS IS AN EVENING POSITION 3P-11P - WEEKENDS INCLUDED. MUST BE AN INDEPENDENT WORKER AS THE ONLY DESK AGENT AFTER 5-7PM.

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
Follow established key control policy.
Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
Ensure proper credit policies are followed and verify credit limit report.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and six months to one year related experience and/or training.
Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Pay: $17.50 - $18.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off

Experience:

Hospitality: 1 year (Required)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Ability to Commute:

Charleston, SC 29401 (Required)

Work Location: In person

Quick Apply

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