Position Summary:
Eastern Illinois University is seeking candidates for full-time, IT Technical Associate-Assistant Director of Enrollment Support. This position coordinates resources and daily support functions that sustain enrollment management operations, including contributing to communication planning, supervision of graduate assistants and student workers, leading some forms of recruitment and retention analysis, committee service on issues related to recruitment and retention, leading strategic initiatives related to data infrastructure, and maintaining the University’s catalogue of scheduled Argos reports. The position serves as a primary support resource for Enrollment Management offices and campus partners by fielding and managing scheduled and ad hoc report requests, helping prioritize operational work, and ensuring accurate information is available to support planning for recruitment and retention.
Essential Duties and Responsibilities:
- Serves as a primary support resource for Enrollment Management offices and campus
- Fielding and managing scheduled and ad hoc report requests
- Ensuring accurate information is available to support planning for recruitment and retention
- Queries EIU’s relational databases for various organizational processes
- Tasked with onboarding new technologies and maintaining SFTP processes
- Performs related duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent.
- Any one or any combination totaling two (2) years (24 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- Minimum of two years of experience utilizing Structured Query Language
- Minimum of two years of experience working with Oracle or MySQL databases
- Minimum of two years of experience handling, maintaining, analyzing, or reporting data in a professional setting. Demonstrated knowledge of data privacy principles, confidentiality standards, data governance practices, and the ability to ensure data accuracy and security while complying with applicable policies, regulations, and ethical standards.
Knowledge, Skills and Abilities:
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Excellent verbal and written communication skills.
- Ability to oversee and coordinate activities of user groups.
- Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
- Ability to identify and resolve technical problems.
- Ability to effectively communicate and professionally interact with all staff levels.
Work Hours
The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m.
Starting Salary/Pay Rate Range
Current starting pay rate for this position is $4,583.00/ month commensurate with experience
Application Deadline: August 18, 2026
In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.
Required Applicant Documents:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.
- Application
- Resume
- References
- Transcripts (where required as a MAQ)
Benefits Overview:
Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.
This position is eligible for the following benefits:
- Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
- Vision Insurance: Vision coverage is included with medical at no cost.
- Dental Insurance: Dental plans available to meet your needs.
- Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
- Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
- Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.
For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php
Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.
The University and Community:
Celebrating more than 130 years of excellence, Eastern Illinois University (EIU) is a fully accredited, comprehensive regional residential institution located in Charleston, Illinois—ideally positioned between Chicago, St. Louis, and Indianapolis. The University is known for its individualized attention, supportive relationships, and exceptional outcomes, including high graduation, retention, and career placement rates. Academically, EIU combines personalized learning with nationally respected programs. Small class sizes allow for close mentorship from distinguished faculty, while innovative undergraduate and graduate programs and firsthand opportunities prepare students for meaningful professional and personal growth. Campus life at EIU is vibrant and community oriented. The University features more than 50 buildings within walking distance, extensive recreational facilities, and more than 200 student organizations including NCAA Division I athletics, and 20+ fraternities and sororities. Cultural life thrives at the world-renowned Doudna Fine Arts Center and the Tarble, which bring exceptional artistic and performance experiences to campus and the region. Students, faculty, and staff enjoy the close-knit atmosphere of a classic college town with convenient access to shops, dining, and outdoor recreation—alongside robust service opportunities coordinated through EIU’s Office of Civic Engagement and Volunteerism. With its strong alumni network, sustainability efforts, and deep commitment to student success, Eastern Illinois University offers an exceptional environment to live, learn, and work.
Important Information for Applicants:
Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217)-581-3463 or [email protected] for assistance.
