Position Summary: The Vendor Manager ensures vendor compliance with quality standards, contractual obligations, and applicable regulatory requirements established by clients, the company, and federal and state agencies. This role is responsible for documenting and communicating vendor requirements, evaluating vendor performance, and addressing non- compliance issues with vendors and company branches. The Vendor Manager also supports identifying, assessing, and negotiating potential new vendors. This position operates with minimal supervision, regularly handling complex issues and escalating only the most critical or highly complex matters when necessary.
- Document, maintain, and communicate vendor standards, policies, and requirements.
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Conduct vendor evaluations, assessments, and audits to ensure compliance with internal and external requirements
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Prepare detailed reports of findings, identify non-compliance issues, and recommend corrective actions
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Participate in the identification, evaluation, and negotiation of new vendors to meet business needs
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Collaborate with internal stakeholders (operations, legal, compliance) to align vendor selection and performance with business objectives and regulatory requirements.
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Ensure vendor contracts are current and provide for appropriate oversight or administrative fees
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Identifies leakage and non-compliance within the TRISTAR organization in the utilization of strategic vendors, and proposes a resolution to the issues
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Ensures analysis and reporting accuracy and integrity, and explains performance drivers and provides insights into performance trends
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Communicates findings to various stakeholders, including management and TRISTAR branch managers
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Under minimum supervision, designs, analyzes, and creates management reports/presentations that assist leadership in understanding vendor management trends and opportunities
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Stay current with applicable industry best practices related to vendor management
Education/Experience, Skills and Abilities:
A BA/BS College degree is required. MBA a plus. Experience in workers’ compensation
claims and cost containment is a plus
3-5 years of vendor management, procurement, or compliance-related experience
Strong knowledge of vendor management practices, contract negotiation, and compliance requirements.
Strong communication skills. The ability to manage tight deadlines and to handle multiple tasks simultaneously
Must have advanced computer skills, including but not limited to Microsoft Office Suite ( Excel, Access, Word, Project, Outlook, Visio, and PowerPoint), online analytic tools, e.g., Tableau, excellent mathematical and critical thinking skills
Mental and Physical Requirements: [see separate attachment for a copy of the checklist of psychological and physical requirements]
MENTAL AND PHYSICAL REQUIREMENTS
Follow one- or two-step instructions; routine, repetitive task.
Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables.
Follow written, verbal, or diagrammatic instructions; several concrete variables.
X Solve practical problems; variety of variables with limited standardization; interpret instructions.
X Logical or scientific thinking to solve problems; several abstract and concrete variables.
X Wide range of intellectual and practical problems; comprehend most obscure concepts.
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Mathematical development:
Simple additional and subtraction; copying figures, counting, and recording.
X Add, subtract, multiply, and divide whole numbers.
X Arithmetic calculations involving fractions, decimals, and percentages.
X Arithmetic, algebraic, and geometric calculations.
Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.
Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.
Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.
x Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.
X Ability to compose original correspondence, follow technical manuals, and have increased contact with people.
x Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.
- Physical activity required to perform the job:
X Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of
