Top 107 Customer relations representative Jobs in Charleston, Sc

Health Plan Provider Relations Representative
Molina Healthcare —Charleston, SC
- $18.85 - $38.69 an hour
- Full-time
- Medical office experience
- Mid-level
- Training & development
- Health insurance
7d
Customer Service Representative
Contact Government Services, LLC —Charleston, SC
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Mark Ensley - State Farm Agent —Summerville, SC
- $42,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Sales Account Manager
Wittenbach Business Systems LLC —Charleston, SC
- Full-time
- Clean driving record
- Marketing
- Mid-level
- Paid training
- Health savings account
Quick Apply
Automotive Service Advisor/Writer
Baker Motor Company —Charleston, SC
- Weekends as needed
- Clean driving record
- OSHA
- Dealership
- Health insurance
- Dental insurance
Quick Apply
District Leader In Training (Columbia)
Parker's Kitchen —Charleston, SC
- 8 hour shift
- ServSafe
- Merchandising
- Mid-level
Patient Service Representative I
Solaris Health Holdings LLC —Charleston, SC
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Part Time Community Assistant
Asset Living —Charleston, SC
- $10 - $12 an hour
- Part-time
- OSHA
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Legal On-Site Services Specialist
Ricoh —Mount Pleasant, SC
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Patient Access Representative I (Outpatient Registration)
MUSC —Charleston, SC
- Overtime
- Ability to climb stairs
- Administrative experience
- High school diploma or GED
- Health insurance
- Retirement plan
Blood and Supply Transportation Courier (Charleston)
The Blood Connection —North Charleston, SC
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Patient Access Representative II
MUSC —Mount Pleasant, SC
- Weekends as needed
- High school diploma or GED
- Clinic
- Pediatrics
Customer Service Representative - State Farm Agent Team Member
Cassie Ballard - State Farm Agent —Charleston, SC
- $45,000 - $80,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Associate Field Sales Account Executive (Multiple US Cities)
The RealReal —Charleston, SC
- $60,000 - $87,500 a year
- Full-time
- Remote
- Mid-level
- Business development
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Windy Plank - State Farm Agent —Charleston, SC
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Human Resources Generalist
Planters Inn —Charleston, SC
- Full-time
- Mid-level
- Hotel
- Administrative experience
Quick Apply
5d
PATIENT AMBASSADOR (FULL TIME)
Crothall Healthcare —Charleston, SC
- $17 - $19 an hour
- Urgently hiring
- Background check
- Hospital
- Team management
- Commuter assistance
- Disability insurance
Quick Apply
6d
Account Representative - State Farm Agent Team Member
Ryan Khan - State Farm Agent —North Charleston, SC
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Entry level
- Work from home
- Opportunities for advancement
Quick Apply
Account Representative - State Farm Agent Team Member
Henry Gordon - State Farm Agent —Summerville, SC
- $45,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Mike Stuckey - State Farm Agent —North Charleston, SC
- $40,000 - $55,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Paid holidays
- 401(k)
Quick Apply

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Health Plan Provider Relations Representative

Molina Healthcare -
Charleston, SC

Apply Now

Job Details

Full-time
$18.85 - $38.69 an hour
7 days ago

Benefits

Health insurance

Qualifications

Customer communication
Managed care
Managed care organization experience
Medical office experience
Schedule management
Health insurance knowledge
Productivity software
Cross-functional collaboration
Cross-functional communication

Full Job Description

_*Remote and must live in South Carolina*_

JOB DESCRIPTION

Job Summary

Provides support for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures.

Essential Job Duties

Successfully engages high-volume, high-visibility plan providers, to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers.
Serves as the primary point of contact between Molina health plan and the non-complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers.
Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption.
Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine; for example, non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members.
Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship.
Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive matters.
Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians (examples include: issues related to utilization management, pharmacy, quality of care, and correct coding).
Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may also deliver training and presentations to larger groups, such as leaders and management of provider offices, including large multispecialty groups or health systems, executive level decision makers, association meetings, and joint operating committees (JOCs).
Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives; examples of such initiatives include: administrative cost-effectiveness, member satisfaction - Consumer Assessment of Healthcare Providers and Systems (CAHPS), regulatory-related, Molina quality programs, and taking advantage of electronic solutions (electronic data interchange (EDI), EMR, provider portal, provider website, etc.).
May provide training and support to new and existing provider relations team members as appropriate.
Role requires 60%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area).

Required Qualifications

At least 2 years of customer service, provider services, or claims experience in a managed care or medical office setting, or equivalent combination of relevant education and experience.
General understanding of the health care delivery system, including government-sponsored health plans.
Organizational skills and attention to detail.
Ability to manage multiple tasks and deadlines effectively.
Interpersonal skills, including ability to interface with providers and medical office staff.
Ability to work in a cross-functional highly matrixed organization.
Effective verbal and written communication skills.
Microsoft Office suite and applicable software programs proficiency.

Preferred Qualifications

Familiarity with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.
Experience delivering training and facilitating educational presentations.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $18.85 - $38.69 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Apply Now

Refine Your Search

customer relations representative jobs in charleston, sc

Health Plan Provider Relations Representative

Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

Sales Account Manager

Automotive Service Advisor/Writer

District Leader In Training (Columbia)

Patient Service Representative I

Part Time Community Assistant

Legal On-Site Services Specialist

Patient Access Representative I (Outpatient Registration)

Blood and Supply Transportation Courier (Charleston)

Patient Access Representative II

Customer Service Representative - State Farm Agent Team Member

Associate Field Sales Account Executive (Multiple US Cities)

Customer Relations Representative - State Farm Agent Team Member

Human Resources Generalist

PATIENT AMBASSADOR (FULL TIME)

Account Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

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