Top 23 Head of customer experience Jobs in Charleston, Sc

Associate Chief of Staff
Cocoon Carbon —Charleston, SC
- $110,000 - $135,000 a year
- Senior level
- Commercial
- Health insurance
- Dental insurance
4d
Medical Records Administrator (Assistant Chief (ACHIM)
US Veterans Health Administration —Charleston, SC
- $89,508 - $116,362 a year
- Online Application
- Background check
- High school
- Writing skills
12d
Head of Operations Engineering
SHL Medical —North Charleston, SC
- Full-time
- 5 years
- Engineering
- Pass drug screening
7d
Fisheries Data Analyst – Southeast Region Head Boat Survey
Lynker Corporation —Charleston, SC
- $60,000 - $90,000 a year
- Overtime
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Fisheries Dockside Sampler – Southeast Region Head Boat Survey
Lynker Corporation —Charleston, SC
- $48,000 - $72,000 a year
- Overtime
- Oracle
- Word processing
- Computer literacy
- Paid holidays
- Disability insurance
Head of Operations Engineering
SHL Medical US MFG LLC —North Charleston, SC
- 5 years
- Engineering
- Pass drug screening
Quick Apply
8d
Associate Vice President, Alumni Engagement & Chief Executive Officer of the College of Charleston Alumni Association
College of Charleston —Charleston, SC
- Background check
- Customer service
- Research
- Paid holidays
- Disability insurance
Head Coach & Community Manager - Mount Pleasant, SC
[solidcore] —Mount Pleasant, SC
- $56,177 - $62,497 a year
- Weekends as needed
- Google Workspace
- Management
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
6d
Part Time - Head Cashier - Flexible
Lowe's —Mount Pleasant, SC
- Part-time
- Mid-level
- High school diploma or GED
- Team management
4d
Department Head
Elder's ACE Hardware —Mount Pleasant, SC
- Clean driving record
- Merchandising
- High school diploma or GED
Chief Engineer
Koniag Government Services —Charleston, SC
- Full-time
- 5 years
- Engineering
- Master's degree
- Paid holidays
- Health insurance
Head of Sales
Crystalia Glass —Charleston, SC
- Full-time
- 7 years
- In-person
- Senior level
Quick Apply
14d
Chief of Medicine
US Veterans Health Administration —Charleston, SC
- $300,000 - $400,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
Crew Chief
Team Car Care East, LLC (US) —Charleston, SC
- $16.01 - $16.76 an hour
- Full-time
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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Lead Director, Head of Product Execution
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Associate Chief of Staff

Cocoon Carbon
Charleston, SC

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Job Details

$110,000 - $135,000 a year
4 days ago

Benefits

Stock options
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Strategic management
Construction material procurement
Logistics management
Automation
Finance
Startup experience
Facilities management
Performance management strategy
Talent acquisition
Talent development
Technology management
Decision making
Grant proposals
OKRs
Management consulting
Experience with SaaS (as product category for technical sales engineers)
Office management
Implementation of strategic initiatives
HR business partner employee support
AI-driven automation
Senior level
SaaS
Process management
Recruitment process improvement
Strategic thinking in HR leadership

Full Job Description

About Cocoon
Cocoon is unlocking a new, scalable supply of low-cost, low-carbon cement replacement, driving the circular economy between steel and concrete. Concrete is the most widely used material on earth after water. However, supply of cementitious materials, vital to concrete, are shrinking in the US and Europe just as infrastructure demand booms. Our low-capex, modular technology retrofits into existing electric arc furnace steelmaking to produce a high-performance replacement for cement that cuts the embodied CO₂ of concrete by up to 40%. We're building an entirely new domestic supply stream of a critical building material.

We recently closed a $15M Series A co-led by 2150 and Brick & Mortar Ventures, with participation from TVC and continued support from Wireframe Ventures, Celsius Industries, Gigascale Capital, and SOSV. In under two years we've gone from concept to piloting our technology at one of the largest steel producers in the US, with third-party validation of our material in concrete applications.

We're now deploying our first commercial demonstration facility in South Carolina, the first step towards a rollout across 50+ steel plants in the US and Europe, and doubling the team in 2026 across the UK and US.

The Role
We're looking for an Associate Chief of Staff to work directly with our CEO as Cocoon establishes its US presence. You'll be the CEO's operational right hand: owning our people and talent function, running the business operations that keep a fast-scaling company sharp, and leading the setup of our US facilities. You'll input on strategic projects across the business and collaborate in person with the CEO across critical business functions.

This is a role for someone who wants breadth, proximity to decision-making, and real ownership, with a clear growth path as our US operations scale.

This role is based in the US, ideally in New Orleans, LA or Charleston, SC, working in person with our CEO as we build our US presence around our first commercial demonstration facility in South Carolina. You should expect to travel 1-2 weeks per month, whether to our London headquarters or between our US locations, so comfort with a travel-heavy rhythm is essential.
Responsibilities

- Act as a day-to-day thought partner to the CEO: pressure-testing ideas, developing solutions for implementation, driving follow-through on their priorities, and partnering with the broader commercial team on key strategic projects
- Bring structure, rhythm and automation to OKR management and company reporting: helping the organization to achieve their goals and drive high performance.
- Own the people & talent function, establishing and improving processes across hiring and performance management to ensure we make Cocoon the best place to work.
- Work collaboratively with our team in the UK to drive us towards becoming an AI native company, and streamline processes, systems and operations.
- Lead the establishment of Cocoon's first US facilities, including a concrete testing lab and customer showroom in South Carolina: site selection, leases, permitting, contractors, equipment procurement, fit-out, and logistics set up for goods in & out
- Establish Cocoon's US business operations: office and facilities management, US legal & finance matters, R&D grant applications, insurance, and US-side material and equipment logistics.

You'll Succeed In This Role If You…

- Have 4-6 years in high-performance environments such as consulting, banking, or an operations or chief-of-staff role at a fast-growing startup.
- Are a structured thinker and relentless executor: you can take a half-formed idea from a whiteboard session and turn it into a delivered outcome.
- Can run multiple workstreams end-to-end with minimal oversight, and know when to build a process and when to just get it done.
- Are energised by people and talent work; from hiring and performance to building the systems that help a team excel.
- Are highly proficient with AI tools, and have good working knowledge of typical SaaS solutions across finance, HR, sales, and operations.
- Communicate clearly, manage stakeholders well across time zones, and thrive with a UK-based team and a travel-heavy rhythm (1-2 weeks per month).
- Have relevant experience taking organizations and facilities from zero to one that enables them to predict and prevent hiccups and scaling challenges.

Bonus Qualities

- An engineering background or degree, helping you engage credibly with our technical teams.
- Exposure to hardware, industrial, climate tech, or construction sectors.

What We Offer

- Competitive salary and stock options.
- Healthcare, dental & vision: an $800/month tax-free allowance (ICHRA via TakeCommand) towards your own plan, plus $500 for a first dependent and $250 for a second.
- 401(k) through Guideline with a 4% company match.
- 20 days PTO plus ~10 US federal holidays (30 days total).
- $1,000 annual development budget, with more available on request.
- A front-row seat at a first-of-a-kind climate technology company at the moment it lands in the US, working directly with the CEO as we deploy our first commercial facility.
- Relocation support if required.

How to Apply
If you're excited about building the operational backbone of Cocoon's US expansion, and working at the centre of a company scaling from first pilot to 50+ sites, we'd love to hear from you. Apply via CharlieHR or our Careers page.

Cocoon is an equal opportunity employer. We embrace diversity as a core value and commit to providing equal opportunities for all employees, job applicants, clients, and customers, irrespective of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other protected characteristic.

Apply Now

Refine Your Search

head of customer experience jobs in charleston, sc

Associate Chief of Staff

Medical Records Administrator (Assistant Chief (ACHIM)

Head of Operations Engineering

Fisheries Data Analyst – Southeast Region Head Boat Survey

Fisheries Dockside Sampler – Southeast Region Head Boat Survey

Head of Operations Engineering

Associate Vice President, Alumni Engagement & Chief Executive Officer of the College of Charleston Alumni Association

Head Coach & Community Manager - Mount Pleasant, SC

Part Time - Head Cashier - Flexible

Department Head

Chief Engineer

Head of Sales

Chief of Medicine

Crew Chief

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