Top 5 Help desk manager Jobs in Charleston, Sc

Service Desk Lead
Hudson Automotive Group —Charleston, SC
- Computer science
- Computer Science
- Mid-level
- Paid training
- Paid holidays
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6d
IT Manager
WE ARE SHARING HOPE SC —North Charleston, SC
- Full-time
- Computer science
- Computer Science
- 5 years
Payroll Customer Support Analyst
IFAS LLC —Charleston, SC
- 8 hour shift
- Writing skills
- System design
- Research
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IT Help Desk Tier 1 - Bilingual
DEX Imaging —North Charleston, SC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Telecommunications Site Lead
Leader Communications Inc —Charleston, SC
- Full-time
- Bachelor of Science
- Ability to lift 50 pounds
- Bachelor's degree
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Service Desk Specialist - Onsite
NetCov —North Charleston, SC
Maintain a daily 85% billable rate working tickets and answering phone calls. Associate’s degree in Information Technology, Computer Science, Network…
$46,125 - $61,500 a year
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IT Service Desk Specialist – Level II – Charleston
Systems Plus —Goose Creek, SC
Direct calls that do not belong to the site back to Tier 1 (i.e., GSC, base/post/installation local support). Provide hardware support including but not limited…

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
2d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year
2d

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help desk manager jobs near charleston, sc

Service Desk Lead

Hudson Automotive Group -
Charleston, SC

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Job Details

6 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Computer operation
Computer science
Computer Science
Managing teams in a customer support role
Associate's degree in computer science
Team leadership
Incident report management
Incident management software
Information Systems
Mid-level
Managing clients in a customer support role
Supervising experience
IT monitoring tools
Change management for system development
Associate's degree in Information Systems
Computer hardware
Incident management operations support
Customer support management
Organizational skills
SolarWinds
ServiceNow
Problem management
Network monitoring tools
AI-driven automation
Associate's degree
Bachelor's degree in computer science
Ticketing system technical support
Time management

Full Job Description

Hudson Automotive Group is looking for an accomplished and talented Service Desk Lead to join our growing IT team. The Service Desk Lead provides top-tier support to internal and external IT clients and systems. Responsibilities include managing Hudson’s IT Service Management platform, including Incident, Problem, and Change Management, as well as maintaining the service catalog. This role monitors incoming and active incidents and requests, engages in high-severity incidents, and provides timely updates to company leadership. The Service Desk Lead also uses AI and other tools to improve service delivery, streamline workflows, and enhance the client support experience.

Hudson Automotive, a 3rd generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it’s time to shift your career into gear with Hudson Automotive!

What do we offer?

Continuous Employee Professional development (Hudson Academy)
Onsite position - Charleston (Corp HQ on Daniel Island)
Medical, Dental, Vision, and Life Insurance
401k
Paid Time Off/Vacation/Holidays
Paid Training
Employee discounts on products & services

Who are we looking for?

Highly qualified service desk manager to provide top-tier support to internal and external IT clients and systems.
Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
Self-Motivated individual with familiarity with IT Service Management frameworks such as ITIL.

Qualifications:

Previous supervisory experience.
Outstanding analytical and problem-solving abilities.
Advanced interpersonal, communication and teamwork abilities.
Excellent time-management and organizational skills.
An associate or bachelor's degree in computer science, information systems or a related field.
Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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help desk manager jobs in charleston, sc

Service Desk Lead

IT Manager

Payroll Customer Support Analyst

IT Help Desk Tier 1 - Bilingual

Telecommunications Site Lead

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