Top 114 Retention representative Jobs in Charleston, Sc

Community Support Services Team Lead
FirstService Residential —Charleston, SC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Assistant Community Manager
Confidential —North Charleston, SC
- $62,000 - $67,000 a year
- Full-time
- Background check
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
SALES REPRESENTATIVE - MATERIAL HANDLING EQUIPMENT
Carolina Industrial Trucks, Inc. —Charleston, SC
- Full-time
- Background check
- Sales
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Outside Sales Representative
Waste Connections —North Charleston, SC
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
5d
Restaurant Manager
Home Team BBQ —Charleston, SC
- From $57,500 a year
- Weekends as needed
- Background check
- Bar
- Mid-level
- Paid training
- Health insurance
Quick Apply
2d
District Leader In Training (Columbia)
Parker's Kitchen —Charleston, SC
- 8 hour shift
- ServSafe
- Merchandising
- Mid-level
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —South Carolina
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Auto Body Technician
Classic Collision —Mount Pleasant, SC
- Online Application
- ASE Certification
- Background check
- 18 years or older
- Paid training
- Paid holidays
Quick Apply
Administrative Assistant (Full-Time)
Penhall Company —Charleston, SC
- $25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
PATIENT AMBASSADOR (FULL TIME)
Crothall Healthcare —Charleston, SC
- $17 - $19 an hour
- Urgently hiring
- Background check
- Hospital
- Team management
- Commuter assistance
- Disability insurance
Quick Apply
5d
Customer Success Manager
Brenntag Mid-South, LLC —Charleston, SC
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
8d
Account Manager (Summerville)
The Blood Connection —Goose Creek, SC
- Full-time
- Clean driving record
- Microsoft Excel
- Public speaking
- Disability insurance
- Health insurance
Quick Apply
Customer Support Representative for AR
Haynes, Inc. —North Charleston, SC
- $49,000 - $55,000 a year
- Full-time
- Spanish
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Candidate Filing Specialist
Charleston County —North Charleston, SC
- $40,227 - $52,665 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Dental insurance
Customer Service and Inside Sales
Kevin Shealy Allstate Insurance Agency —Charleston, SC
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
5d
Project Coordinator/Administrative Assistant
NEWCOMB & BOYD LLP —Charleston, SC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k) matching
Quick Apply
11d
Learning and Development Manager
Beemok Hospitality Holdings LLC —Charleston, SC
- Full-time
- Ability to walk for extended periods
- Mid-level
- 3 years
Quick Apply
4d
Customer Relations Representative - State Farm Agent Team Member
Windy Plank - State Farm Agent —Charleston, SC
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Commercial Lines Account Manager
HUB International —North Charleston, SC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Human Resources Generalist
Planters Inn —Charleston, SC
- Full-time
- Mid-level
- Hotel
- Administrative experience
Quick Apply
5d

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Community Support Services Team Lead

FirstService Residential -
Charleston, SC

Quick Apply

Job Details

Full-time
$28 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Performance reviews
Computer operation
Confidential information handling
Team member evaluation
Microsoft Outlook
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Client inquiry handling
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Supervising experience
Zendesk
Decision making
Team training
Customer support ticket management
Leading team collaboration initiatives
Meeting facilitation
Business Administration
Billing issue inquiries
Office management
Training & development
Implementation of strategic initiatives
Business operations
Business
Associate's degree
Process management
Standard operating procedures (SOPs)

Full Job Description

Description

As a Regional Community Support Services Team Lead you’ll be responsible for supporting the operations and ensuring efficiencies of the Community Support Services (CSS) team. The CSS team provides administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products and core services. In addition, the Community Support Specialist will escalate or resolve questions, complaints, errors, billing, and other queries.

Your Responsibilities:

Provide direct support and oversight to CSS team; conduct ongoing 1:1’s and check-ins as needed, training and development.
Lead operation and implementation of work processes within the CSS team.
Ensure team members are adhering to established core services standard operating procedures.
Lead team meetings; creating and distributing meeting agendas and recap summary.
Partner with the Regional CSS Manager and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the CSS team.
Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the CSS team and meet organizational and client objectives.
In partnership with the Regional CSS Manager, engage, strategize, review and improve current procedures and policies, to enhance efficiencies and processes within the team
Conduct annual evaluations, develop compensation recommendations for the team, and conduct performance reviews with review and approval of the Regional CSS Manager.
Work directly with escalated customer inquiries and/or complaints.
Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.
Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
Document the appropriate resolution of all interactions within the appropriate systems and applications.
Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.

Skills & Qualifications:

Associate degree in business or related field preferred, or equivalent combination of education and experience.
2+ years of customer service experience in a service industry setting.
Office management and previous supervisory experience preferred.

Critical thinking, problem solving, judgement and decision-making abilities are necessary.
Proven experience adapting to new software or systems without extensive training. Proficiency in computer programs like Microsoft Office, Outlook and Windows required. Experience with ticket management systems, such as Zendesk, preferred.
Ability to work with sensitive and/or confidential information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
Must be able to sit and stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Capable of working extended hours, to include evenings, weekends and holidays as necessary.
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
If hybrid work schedule is arranged with supervisor, must follow agreed upon arrangement. Flexibility for hybrid schedule is subject to change by department leaders based on performance and work requirements.
If hybrid work schedule is arranged, when working remotely must be able to work with same or better productivity than when in office. Remote work environment must be clear of distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $28.00/hour

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Refine Your Search

retention representative jobs in charleston, sc

Community Support Services Team Lead

Assistant Community Manager

SALES REPRESENTATIVE - MATERIAL HANDLING EQUIPMENT

Outside Sales Representative

Restaurant Manager

District Leader In Training (Columbia)

B2B Account Executive, Outside Sales

Auto Body Technician

Administrative Assistant (Full-Time)

PATIENT AMBASSADOR (FULL TIME)

Customer Success Manager

Account Manager (Summerville)

Customer Support Representative for AR

Candidate Filing Specialist

Customer Service and Inside Sales

Project Coordinator/Administrative Assistant

Learning and Development Manager

Customer Relations Representative - State Farm Agent Team Member

Commercial Lines Account Manager

Human Resources Generalist

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