Top 49 Call center Jobs in Charleston, Wv

Customer Service Representative
Mountaineer Employment Solutions —South Charleston, WV
- Call employer
- 18 years or older
- Software troubleshooting
- Writing skills
Quick Apply
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Charleston, WV
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
6d
Call Center Scheduler -- Call Center -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Clinic experience
- High school diploma or GED
- LPN
5d
Call Center Scheduler -- Call Center -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Clinic experience
- High school diploma or GED
- LPN
5d
Claims/Customer Service Rep
The Health Plan of West Virginia Inc —Charleston, WV
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Scheduling Coordinator
Moses Auto Group —Saint Albans, WV
- $20 - $30 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Contact Government Services, LLC —Charleston, WV
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
PBX Operator
THOM Thomas Hospitals —Charleston, WV
- Full-time
- Hospital
- Office
- High school diploma or GED
13d
Full Time Call Center Representative - work hybrid
TRANZACT —Saint Albans, WV
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
10d
CALL CENTER REPRESENTATIVE - EVENING AND WEEKENDS
Best Virginia Heating & Cooling —Scott Depot, WV
- $18 - $20 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Taxpayer Service Representative
State of West Virginia —Charleston, WV
- $35,702 - $61,628 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
8d
Customer Service Retention & Sales Representative
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- 8 hour shift
- 18 years or older
- Software troubleshooting
- Basic math
Customer Care Center Specialist
City National Bank of WV —Cross Lanes, WV
- Full-time
- Spanish
- English
- Office
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Lead
Coforge Ltd. —Charleston, WV
- Full-time
- Background check
- Mid-level
- Supervising experience
- 401(k)
- Paid time off
Quick Apply
4h
Service Desktop Support Analyst
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
Business Development Representative
Victory Toyota Charleston —Charleston, WV
- $15 an hour
- Full-time
- Dealership
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
SUD Peer Crisis Case Manager
FIRST CHOICE SERVICES INC —Charleston, WV
- Weekends as needed
- Computer literacy
- HIPAA
- English
Distribution Center Outbound Operations Supervisor
NAPA —Nitro, WV
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
10d
Account Director
Integrity Marketing Group —Saint Albans, WV
- Full-time
- Mid-level
- Continuous improvement
- Travel
Quick Apply

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Customer Service Representative
Mountaineer Employment Solutions —South Charleston, WV
This role blends customer service and sales, ensuring every engagement—whether with new or existing customers—is professional, supportive, and focused on…
Quick Apply
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Charleston, WV
Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim…
$39,240 - $71,940 a year
Quick Apply
6d

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Customer Service Representative

Mountaineer Employment Solutions -
South Charleston, WV

Quick Apply

Job Details

Temp-to-hire

Qualifications

Software troubleshooting
Basic math
Computer hardware
Hardware diagnostics
Peripheral hardware support
Quality data entry

Full Job Description

THIS IS NOT A REMOTE POSITION

The Customer Service Sales Representative is responsible for creating exceptional customer experiences by effectively solving problems and turning challenges into positive interactions. This role blends customer service and sales, ensuring every engagement—whether with new or existing customers—is professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care.

Essential Functions

Duties include, but are not limited to:

Promoting, selling, and/or saving products and services
Delivering excellent customer experiences via phone
Negotiating and completing save/service order requests
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of fees, adjustments, and account details
Providing tailored product and service options
Applying active listening skills in every interaction
Following tactical call flows to optimize customer satisfaction

Key Competencies

Customer Focus

Understands internal and external customer expectations; prioritizes customer satisfaction; responds constructively to feedback and concerns.

Adaptability

Thrives amid rapid change and ambiguity; works effectively under pressure and supports continuous improvement efforts.

Communication

Maintains strong two-way communication; clearly conveys messages verbally and in writing to customers, team members, and other stakeholders.

Ethics / Integrity

Demonstrates principled behavior, follows through on commitments, and builds trust through consistent, ethical decision-making.

Initiative

Identifies opportunities for improvement, innovation, and business growth; takes proactive steps to achieve positive outcomes.

Shaping & Driving Strategy

Aligns daily actions with broader business goals; translates strategy into effective, results-oriented behaviors.

Sound Judgment & Decision-Making

Evaluates complex issues, considers all critical information, and makes timely, well-reasoned decisions.

Team Player

Supports team success by collaborating effectively and contributing to shared goals across the organization.

Minimum Requirements

Outstanding customer service skills
Strong communication, interpersonal, analytical, and problem-solving abilities
Basic math skills, accurate data entry, and confidence in sales interactions
Understanding of peripherals and moderate-to-advanced hardware/software troubleshooting
Ability to multitask in a fast-paced environment

Preferred Qualifications

Previous customer service experience in a high-volume environment
2+ years of call center experience or equivalent
High school diploma or equivalent
18 years of age or older

Equal Employment Opportunity

Mountaineer Employment Solutions is an equal opportunity employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided based on qualifications, merit, and business need.

The Customer Service Sales Representative is responsible for creating exceptional customer experiences by effectively solving problems and turning challenges into positive interactions. This role blends customer service and sales, ensuring every engagement—whether with new or existing customers—is professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care.

Quick Apply

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call center jobs in charleston, wv