Top 14 Entry level technical support Jobs in Charleston, Wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Lead Help Desk Technician
Associated Systems Professionals, LLC —South Charleston, WV
- $32,000 - $40,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
18h

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
7d
Geek Squad Agent (Retail Store)
Best Buy —Reynoldsburg, OH
We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex…
$15.00 - $18.75 an hour

I want to receive the latest job alert for entry level technical support in charleston, wv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level technical support jobs near charleston, wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

CAMC Health System -
Charleston, WV

Apply Now

Job Details

Full-time

Qualifications

Android
Mobile devices

Full Job Description

Job Summary

Service Desk: Applies learned knowledge of information systems products and services to assist internal users on simple to complex matters. Responsible for recognizing, researching, isolating and resolving information systems problems. Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. May provide information system library support. Assist in Data Center activities as needed. Responsible for the basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals. Demonstrates a basic understanding of and meets the service level agreements of the organization. Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.

Responsibilities

1. Provide basic Level I phone support to customers using the Knowledge Database and other reference materials.
2. Resolves routine questions and problems.
3. Must demonstrate an understanding of the basics of customer service, and must demonstrate a good customer service attitude
4. Must be able to use the tool set employed by the support center.
5. Must demonstrate basic knowledge of Windows based PC’s and Apple Android mobile devices.
6. Receive, analyze, and log problem calls into the ITSM software.
7. Support the interaction of I/S personnel to resolve problem calls.
8. Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

Associate's Degree (Required) Education: Associates Degree, Certification, or equivalent demonstrable experience Experience: 1+ years of experience in area of specialization or related profession

Credentials

No Certification, Competency or License Required

Work Schedule: Varies

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart [email protected]

Apply Now

Refine Your Search

entry level technical support jobs in charleston, wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Lead Help Desk Technician

Explore jobs in cities nearby

I want to receive the latest job alert for entry level technical support in charleston, wv

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected