Top 2 Technical associate Jobs in Charleston, Wv

Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
6d
Technical Analyst Associate
State of West Virginia —Kanawha County, WV
- $54,842 - $97,037 a year
- Full-time
- Engineering
- Mid-level
- Office
- Paid holidays
- Employee assistance program
13d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
$30 - $32 an hour
Quick Apply
7d
TP- HELP DESK TECHNICIAN
TP Mechanical Contractors LLC —Columbus, OH
1-3 years of IT help desk or technical support experience. CompTIA Network+ or similar networking certification (a plus). Ability to walk job sites.
Quick Apply

I want to receive the latest job alert for technical associate in charleston, wv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical associate jobs near charleston, wv

Helpdesk Support jobs in Weatherford, Tx

Helpdesk Support jobs in Sharon, Ma

Chat Support jobs in Newark, Nj

Helpdesk Support jobs in Nazareth, Pa

Remote Technical Support jobs in Fort Lauderdale, Fl

Helpdesk Support jobs in Attleboro, Ma

Technical Support jobs in Phoenix, Az

Technical Associate jobs in Boston, Ma

Patient Service Associate jobs in Philadelphia, Pa

Technical Associate jobs in Houston, Tx

Technical Associate jobs in Peachtree Corners, Ga

Mountainland Technical College jobs in Lehi, Ut

Technical Associate jobs in Silver Spring, Md

Technical Writer jobs in Dallas, Tx

Help Desk Support

City National Bank of WV -
Cross Lanes, WV

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.

Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.

Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Investigates and resolves software and hardware problems of computer users.

Essential Functions

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Consults with programmers to explain software errors or to recommend changes
Calls software and hardware vendors to request service regarding defective products.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Writes or revises user training manuals and procedures.
Installs personal computers, software, and peripheral equipment
Provides assistance with all internal banking applications and services, including but not limited to, Silverlake, Vertex Teller, StreamLine for Deposits, DecisionPro, online banking/debit cards, and Microsoft Office

Position Requirements

Microsoft Certifications a plus, but not required
Computer support experience preferred
Experience with Jack Henry programs (i.e. Silverlake, Vertex, Synergy) preferred
1 - 2 years customer service experience, preferably in a banking or financial environment
Work is generally performed indoors in environmentally controlled conditions
Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

Strong attention to detail
Excellent communication skills
Advanced technical skills
Good problem solving skills
Strong customer service skills

Schedule

Monday through Friday

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.

Quick Apply

Refine Your Search

technical associate jobs in charleston, wv

Help Desk Support

Technical Analyst Associate

Explore jobs in cities nearby

I want to receive the latest job alert for technical associate in charleston, wv

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected